Warranty Information - Vivosun AeroLight SE User Manual

WARRANTY INFORMATION

WARRANTY TERMS
1. We offer a 3-year warranty against manufacturing defects for all of our products from the
date of purchase. If you need warranty assistance, please contact us as soon as possible.
2. The warranty does not cover damage due to high moisture levels, water damage, power
surges, improper hanging/mounting, improper use, dust build-up, or users' unauthorized
modifications.
3. In the USA, if any light ceases working within 30 days of use, you can choose:
(A) Exchange: We will email you a pre-paid return label. Please ship the light back to our USA
warranty center and a replacement will be sent to you free of charge as soon as we
receive the defective product.
(B) Refund: We will email you a pre-paid return label. Please ship the product to our USA
warranty center and we will issue a refund as soon as the light has been received. Refund
periods may depend on the processing time of your bank or institution—usually, a refund
takes about 5 business days to be processed.
4. Our company reserves all rights to the final explanation of this warranty structure. If you have
any questions about our warranty policy, please contact us.
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