Related Manuals for HP E22 G5
Summary of Contents for HP E22 G5
- Page 1 Maintenance and Service Guide E22 G5 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Micro Devices, Inc. Bluetooth is a service it. Before performing any trademark owned by its proprietor maintenance or service, be sure to and used by HP Inc. under license. read “Important Safety Information”. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
-
Page 3: Table Of Contents
Table of Contents 1 Getting started ..................................1 Important safety information ............................ 1 Important service information and precautions ..................... 2 RoHS (2002/95/EC) requirements ........................... 2 General descriptions ..............................3 Firmware updates ................................3 Before returning the repaired product to the customer ................3 2 Monitor features .................................. -
Page 5: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 6: Important Service Information And Precautions
Important service information and precautions ● Repair must be performed by professional service technicians in a repair center. End users should not perform these procedures. ● Please note during servicing that the primary side is the high voltage area. ● This monitor meets ROHS requirements. -
Page 7: General Descriptions
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 8: Monitor Features
Joypad OSD navigation ● Energy saver feature to meet requirements for reduced power consumption ● ● HP Eye Ease (TUV Low Blue Light Hardware Solution certified and 75 Hz Max Refresh rate) Compatible with displays software including: ● HP Display Center ●... -
Page 9: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Description Power button Turns the monitor on or off. Power LED Indicates that the monitor is powered... -
Page 10: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Function Joypad Press to open the OSD settings. Security cable Connects an optional security cable. slot Power Connects a power cord. - Page 11 HP smartphone) when the computer is on or in Sleep mode. Sleep and USB port with HP Sleep and Charge: Connects a USB device, Charge (1) provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
-
Page 12: Locating The Serial Number And Product Number
The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. SPEC Laser... -
Page 13: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Item Description PANEL MIDDLE FRAME SCRW SPS BD MAIN SHD LENS BD CVR SPK SCRW SHD MAIN SCRW USB BD CONTROL BD REAR COVER HINGE CVR VESA SCRW CLMN BASE... -
Page 14: How To Order Parts
How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number SPS-IPS E22 G5 N40664-001 5E.5S402.001 5E.5S402.001 AUO-Q SPS-IPS E22 G5 N40664-002 5E.5S402.002 5E.5S402.002 INX-Q... -
Page 15: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions”... -
Page 16: Rear Cover
Rear Cover Picture Operation Tool Dissemble base with CLMN. Disassembly CLMN from hinge with clip hook. Disassembly VESA COVER from RC. - Page 17 1. Disassembly screw (8F.00729.011) * Screwdriver： 4pcs、 TORQUE 9±1 2. Disassembly RC from (KG-CM), middle frame. Screw Head Disconnect Ctrl BD cable and USB BD cable from IF BD as the picture . 1. Tear off tape (1)Screwdriver (3H.04054.071) *1pc ：...
- Page 18 1. Disconnect PWR-BD (1) Screwdriv er： with panel light bar TORQUE 2. Disconnect IF-BD to 4.5±0.5 (KG-CM), panel with LVDS. Screw 3. Tear off LED FFC from Head #2 IF BD. 4. Disassembly screw (8F.00607.8R0) * 2pcs. 5. Disassemble MAIN- SHD with Middle frame.
-
Page 19: Power Board
Locate the part number location on the board. Power BD PN IMPORTANT: • Repairing must operate by professional repairers in HP repair center, not applicable for end user • The primary side is the high voltage area, please take care when repair (Front and... - Page 20 Power board Repair Condition: Capacitor repair is only for the monitor that has been out of warranty period. IMPORTANT: • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user • The primary side is the high voltage area, please take care when repair (Front and Back view) •...
- Page 21 be accepted as proof of compliance with this point. (2) The professional repairer is covered by insurance covering liabilities resulting from its activity, regardless of whether this is required by the Member State. Repair Process: When EL capacitors damage or explode, it may lose function and cause product no work. The C701 locations are identified below: C804 C706...
- Page 22 3) Lift capacitors from the PCB. Power Board 4) Place new component on the location, and must check polarity match PCB print. After repaired, please double check whether polarity match PCB print, solder empty and unnecessary solder after soldering must remove.
-
Page 23: Connector Repair
Connector repair The connectors are on the main board (board part number 5E.5S401.00x). The connectors identifiers are as follows: Connector Location HDMI USB3.1Type A JG4; JG3 Main Board Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11. -
Page 24: Dp Connector Repair - J2
DP Connector repair - J2 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering the new component by solder iron... -
Page 25: Hdmi Connector - J3
HDMI connector - J3 Repair the HDMI connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the J3 connector from the circuit board. -
Page 26: Usb A 2.0 Connector Repair - Jg4; Jg3
USB A 2.0 Connector repair - JG4; JG3 Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 2). -
Page 27: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used Check if the image and sound can be played normally on monitor. DP test PC or DVD Player No noise volume and balance is correct. -
Page 28: Support And Troubleshooting
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing. - Page 29 to enter into Sleep Auto-Sleep Mode and set auto-sleep to On. mode. On-Screen Menus Press and hold the Menu The monitor’s OSD lock function is are Locked is enabled. button on the front bezel to displayed. 10 seconds to disable the OSD lockout function.
-
Page 30: Index
Index Power connector location .......... 6 power light location ............. 5 components precautions ..............2 front ................5 preparation for disassembly ........11 rear ................6 connector repair ............19 RC removal ..............12 rear components ............6 DisplayPort connector location ....... 6 removal power board .............15 RC .................12...