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Troubleshooting
Problem
No power. Logs
do not glow.
E1 displayed on
control panel with
beep sound.
E2 displayed on
control panel.
E3 displayed on
control panel.
Fan motor
continues to
blow after unit is
powered off.
Power cord gets
warm to the
touch.
Possible cause
The unit does not have
power.
The overheat sensor has
been engaged.
The ambient temperature
sensor is broken or not
working correctly.
Child lock function is
active.
Normal operation.
Normal operation.
Solution
Check that unit is plugged into a standard 120 V
outlet. Then make sure power is set at "ON" position.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
Unplug unit, wait 5-10 minutes, then the sensor will
reset itself. Plug the unit back in and turn on the
heater. If the problem persists, call customer service.
To inactivate the child lock function, holding the
POWER button for 10 seconds.
This is a standard feature; the blower runs for an
additional 20 seconds to ensure heat will not be
trapped inside the unit.
This is normal for a heater appliance as it requires
more current to operate. Check the connections of
the appliance cord and the outlet. Make sure the
plug fits tightly into the outlet. During use, check the
plug and outlet frequently to determine if it is HOT;
if so, discontinue use of the appliance and consult
with a qualified electrician to check or change the
overheating outlet(s).
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