Table of Contents
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Table of Contents
Related Manuals for DSG Technology AA9604
Summary of Contents for DSG Technology AA9604
- Page 1 AA9604 Auto Attendant Operation Manual 10AA96V4M.2.13.EN1...
- Page 2 DSG, DSG logo, AA9604, VL880, VL880L, IM1200, IM2400, IL1000 and IL5000 are trademarks of DSG Technology. Windows and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners. Copyright © DSG Technology Inc. All rights reserved DSG Technology, Inc.
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Page 3: Table Of Contents
Contents Table of Contents Chapter 1 General Description ......................5 Chapter 2 Installation.......................... 7 2-1 Installation Procedures ..................... 8 2-2 Precaution........................8 2-3 Front Panel ......................... 9 2-4 Rear Panel......................... 10 Chapter 3 Programming Procedures ....................11 3-1 Entering Programming Mode................12 3-2 Announcement Recording .................. -
Page 5: Chapter 1 General Description
Chapter 1 General Description Chapter 1 General Description This chapter will guide you through the function of Auto Attendant. - Page 6 It will not only help you to avoid human mistakes, but also takes of all incoming calls 24 hours a day, 7 days a weeks. AA9604 provides different greetings for different times of the day, such as Day, Night, Noon Break and Holidays greetings. You could also customize your own greetings for employees or customers.
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Page 7: Chapter 2 Installation
Chapter 2 Installation Chapter 2 Installation This chapter will guide you through the installation of the system. -
Page 8: Installation Procedures
(NORMAL mode) before program the system. You will not be able to enter the programming mode if the switch is in SECURITY mode. Figure 1: The System Installation Layout 2-2 Precaution AA9604 is capable of linking to all kinds of PBX. Please read the following before you start. -
Page 9: Front Panel
Chapter 2 Installation The PBX should be able to transfer the ringing tones from the central office line to appointed extensions. As shown in Figure 2-1, LINE1, LINE2, LINE3 and LINE4 should be the appointed extensions of your PBX. The PBX should support standard 2-wired analog telephone lines, which transmit DTMF signals. -
Page 10: Rear Panel
(3) SERIAL PORT JACK: The serial port is used for the setting up the system when more than one unit of AA9604 are connected to the PBX. (4) LINE1, LINE2, LINE3, LINE4: Phone line jack for connection to a PBX. The telephone lines should be standard 2-wired analogue telephone lines, which transmit DTMF signals. -
Page 11: Chapter 3 Programming Procedures
Chapter 3 Programming Procedures Chapter 3 Programming Procedures This chapter tells you how to program the system to suit your needs. -
Page 12: Entering Programming Mode
Chapter 3 Programming Procedures 3-1 Entering Programming Mode Programming mode is initiated as soon as the password is entered. The factory default password is [1][2][3][4]. To enter the programming mode, please follow the steps below: Dial either LINE1 or LINE2 or LINE3 or LINE4 of the system. When you here the greeting, “Thank you for call…….”, press the [#] button followed by the four-digit password (default [1][2][3][4]), and now you are in the programming mode. - Page 13 Chapter 3 Programming Procedures (000) Day Greeting Function Steps [1]+ [voice]+ [# ] Description This function stores a greeting message which you want the system to play during the business hours. The operations is described as follows: Press [0][0][0] for day greeting recording. Press [1] after you heard the previous recorded message.
- Page 14 Chapter 3 Programming Procedures (020) Noon Greeting Function Steps [1]+ [voice]+ [# ] Description This function stores a greeting message which you want the system to play during the noon break. Please refer to function 000 for operation details. (030) Department Directory Announcement Function Steps [1]+ [voice]+ [# ]...
- Page 15 Chapter 3 Programming Procedures this code, system will guide incoming call to multi-level inquiry and play inquiry greeting 060. Example: [1] + [5] + [#] This sets the multi-level inquiry code to [5]. After the system repeats the multi-level inquiry code back to you, Press [2] to confirm and return to main menu.
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Page 16: General Settings
Chapter 3 Programming Procedures (050) Second Language Greeting Function Steps [1]+ [voice]+ [# ] Description This function stores a second language greeting which you want the system to play when caller inquires for a second language assistance. Please refer to function 000 for operation details. - Page 17 Chapter 3 Programming Procedures the system repeats the password back to you, Press [2] to confirm and return to main menu. (110) Administrator Password Valid Range : 0 - 99999999 Function Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ] Description This function sets the administrator’s password for the announcement recording (i.e.
- Page 18 Chapter 3 Programming Procedures Example: [1] + [0] + [#] This sets the operator code to 0. After the system repeats the code back to you, press [2] to confirm and return to main menu. (140) Operator Extension Valid Range : 0 – 99999999 Default : 100 Function Steps...
- Page 19 Chapter 3 Programming Procedures Incoming calls will be redirected to the assistant if the operator extension is busy or not answered. Example: [1] + [1][2] + [#] This sets the assistant extension to 12. After the system repeats the extension back to you, press [2] to confirm and return to main menu.
- Page 20 Chapter 3 Programming Procedures Description This function sets the department directory code for listening to Department Directory Announcement as recorded in function 030. Example: [1] + [6] + [#] This sets the extension inquiry code to 6. After the system repeats the code back to you, press [2] to confirm and return to main menu.
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