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DSG Technology IM 2000 User Manual

Ip-enabled voice mail system
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User Manual
IP-Enabled Voice Mail System
Version 1.2

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  • Page 1 User Manual IP-Enabled Voice Mail System Version 1.2...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1 System Overview New Generation Voicemail ……………………………………………………………. System Features …..………………………………………………………….……… Auto Attendant Features ……………………………………………………….……… Voice Messaging Features ……….…………………………………………………… Chapter 2 Installing IM1200 Unpacking IM1200 ….……………………………….…………………………………. Environmental Requirements .………….………….………………………………….. Telephone System …………….………………………………………………… Network Environment …………….……………………………………………… UMS E-Mail Server .…………….…….…………………………………………. Installing IM1200 …………………………….………………………………..…………...
  • Page 3 Defining Holiday Calendar …………….……………………………………………….. 5-11 Chapter 6 Voice Messaging Defining Voice Massaging Parameters …………….………………………………… Setting Up Message Notifications ..………….………………………………………… Internal Notifications …………….………………………………………………. External Notifications …………….……………………………………………… Mailbox Management …………….…………………………………………………….. Chapter 7 Unified Messaging System Connecting to E-mail Server ..…………….…………………………………………… Setting Up E-mail Account in IM1200 ………………..…………….………………… When Are E-mails Sent ………………………………………………….……………..

  • Page 4: Chapter 1 System Overview

    Chapter 1 System Overview CHAPTER 1 System Overview This chapter introduces the main features of IM1200. ⋄ New Generation Voice Mail ⋄ System Features ⋄ Auto Attendant Features ⋄ Voice Messaging Features...

  • Page 5: New Generation Voicemail

    Chapter 1 System Overview New Generation Voice Mail InterMail IM1200 is a new generation voice mail system that combines the Internet with voice processing technologies to provide a robust, dynamic, and user friendly voice messaging system that meets your office communication needs today. Designed with small- and-medium size business customers in mind, its features and functionality nonetheless rival those used by Fortune 500’s.

  • Page 6: Auto Attendant Features

    Chapter 1 System Overview Auto-Attendant Features ∎ Custom Automated Attendant Menu Up to 300 different Auto Attendant Menus (AA Menus) can be designed and used to handle calls differently per different time of day, day of week, and line of the system. ∎...

  • Page 7: Chapter 2 Installing Im1200

    Chapter 2 Installing IM1200 CHAPTER 2 Installing IM1200 This chapter explains the environmental requirements and the installation steps of IM1200. ⋄ Unpacking IM1200 ⋄ Environmental Requirements Telephone System Network Environment UMS E-Mail Server ⋄ Installing IM1200...

  • Page 8: Unpacking Im1200

    Chapter 2 Installing IM1200 Unpacking IM1200 The package you received for IM1200 should be a standard IM1200 package; however, the content may vary depending on the location and the dealer you have purchased the unit from. Report any damage or missing items in the package to your dealer right away. Items in your package include: ∎...

  • Page 9: Network Environment

    Chapter 2 Installing IM1200 Network Environment It is highly recommended that you provide a permanent Internet connection for IM1200, such as that from a Leased Line, xDSL (excluding PPPoE) or Cable Modem, and assign a Static IP address (Real IP address if applicable) to IM1200. Your LAN can be in the DHCP network environment.
  • Page 10 Chapter 2 Installing IM1200 ∎ Mode Button The Mode Button switches the Operation Mode of the IM1200. The Operation Mode will switch from Business Hours Break Hours After Hours Closed Day Business Hours …, with each push of the button. The Operation Mode will automatically switch according to the Business Schedule, if it is set to Auto mode.

  • Page 11: Chapter 3 Using Vms

    Chapter 3 Using VMS CHAPTER 3 Using VMS This chapter describes the installation and usage of the Voicemail Management Software to set up and manage IM1200. ⋄ Connecting VMS to IM1200 Installing VMS Turning on IM1200 Logging on IM1200 ⋄ Using Setup Wizard ⋄...

  • Page 12: Connecting Vms To Im1200

    Chapter 3 Using VMS Connecting VMS to IM1200 The Voicemail Management Software (VMS) is a network based program that is your best tool to set up, maintain and restore IM1200 parameters and settings. Before you use the VMS, you need to have a computer operating on the Microsoft Windows operating system that is connected to the Ethernet network.

  • Page 13: Using Setup Wizard

    Chapter 3 Using VMS Figure 3-1 To log on a system, you will need to know: ∎ IP Address for IM1200 (Default: 192.168.1.200) ∎ Password (Default: 1234) Logging on IM1200: Click the Logon icon. A Logon dialog box opens. Enter the IP Address and the Password for the IM1200 and click OK. A new dialog box saying “Logon OK”...

  • Page 14: System Backup & Restore

    Chapter 3 Using VMS ∎ System Configuration ∎ Auto-Attendant Menus ∎ Voice Mail Parameters These data can be manipulated between the administrator’s computer and the IM1200 system. ∎ Read The Programming Data will be downloaded from the IM1200 to the VMS, including the Current Time and Date.
  • Page 15 Chapter 3 Using VMS To Restore the System Data: Choose Communication > Restore. A new dialog box appears. Select the folder you want to restore your data from, then click OK. A new dialog box will appear. Press the Start button to start the restore. Warning: If any of the files being restored cannot be recognized by the system or is corrupted, it might cause system failure.

  • Page 16: Chapter 4 Integration With Pbx

    Chapter 4 Integration with PBX CHAPTER 4 Integration with PBX This chapter includes the details of the integration of IM1200 and PBX. ⋄ Selecting Your PBX ⋄ Call Transfer ⋄ Setting Up IM1200 in Non-Supervised Mode In-Band DTMF String Busy Time Lag ⋄...

  • Page 17: Selecting Your Pbx

    Chapter 4 Integration with PBX Selecting Your PBX IM1200 provides a PBX list for you to select to integrate your IM1200 with your PBX the fastest and easiest way possible. The IM1200 will be updated with the latest models of PBX periodically.
  • Page 18 Chapter 4 Integration with PBX ∎ Non-Supervised The line is released when IM1200 transfers a call under Non- Supervised Mode. The PBX should be configured to forward the call back to the VM port when the extension is not available. This mode allows IM1200 to untie its resource and provides the best performance.
  • Page 19 Chapter 4 Integration with PBX Figure 4-2 Different Transfer Modes can be selected for Business Hours and Non-Business Hours. Non-Business Hours includes Break Hours, After Hours and Closed Days defined in Business Schedule. (For Business Schedule, see page 5-10) Further, the operator extension can select a different Transfer Mode than the rest of the extensions for the Business and Non-Business Hours.

  • Page 20: Setting Up Im1200 In Non-Supervised Mode

    Chapter 4 Integration with PBX Busy Recall Sequence Busy Recall Sequence retrieves a call when the extension status is Busy. An example would be: [&]. Hang Up Sequence Hang Up Sequence is used to disconnect the call. An example would be: [h]. CO Line Access Sequence CO Line Access Sequence hunts for an available CO line to make an external call.
  • Page 21 Chapter 4 Integration with PBX To Set Up Non-Supervised Mode Using In-Band DTMF Strings Choose System Parameters > PBX Parameters. Click Edit tab, a PBX Parameters dialog page appears. Choose the Non-Supervised tab. Figure 4-3 Define the following parameters: Maximum Digits in In-Band DTMF Strings The number of digits in the In-Band DTMF Strings will be different depending on the PBX models.
  • Page 22 Chapter 4 Integration with PBX Figure 4-4 Fill in the following fields: String Sent by PBX In-Band DTMF String sent by the PBX should be entered in this field for the IM1200 to determine the status of the call transfer. The EXACT number of digits should be entered.

  • Page 23: Busy Time Lag

    Chapter 4 Integration with PBX ∎ To No-Answer Flow The caller will be taken to the call path that handles the No-Answer situation for the extension, i.e., playing a personal not-available greeting and asking the caller to leave a message. ∎...
  • Page 24 Chapter 4 Integration with PBX Figure 4-5 Select Call Progress Tone as the Supervised Signal Type. Define the following parameters: Ringback CPT Ringback CPT may vary depending on the PBX model. Ringback CPT is usually composed of 1 ringing pulse, and 1 silence pulse. Figure 4-6...

  • Page 25: Automatic Call Progress Learning

    Chapter 4 Integration with PBX Some PBX sends Ringback CPT with 2 ringing pulses and 2 silence pulses. Figure 4-7 Define Ringback First High and Ringback First Low in milliseconds. If the PBX sends Ringback CPT with 2 ringing pulses, define the Ringback Second High and Ringback Second Low, or else set the two parameters to 0 milliseconds.

  • Page 26: Dtmf Signal

    Chapter 4 Integration with PBX Enter Function Code [214] (Ringback CPT 1 High). Press [1#] when it prompts you to “Press 1 to edit, 2 to save, 3 to replay”. This will force IM1200 to call the ACPL extension. After ringing the ACPL extension a few times, it will reconnect to you and announce the value it has calculated and set for Ringback CPT 1 High based on the ringback pattern it just heard.

  • Page 27: Setting Up Im1200 In Semi-Supervised Mode

    Chapter 4 Integration with PBX Answer Signal Some PBX provides the Answer Signal when the call is picked up by the extension. When this signal is received, the call will be released. No-Answer Timeout Some PBX does not send Ringback Signal when transferring the call.
  • Page 28 Chapter 4 Integration with PBX Figure 4-8 4-13...

  • Page 29: Chapter 5 Auto Attendant

    Chapter 5 Auto Attendant CHAPTER 5 Auto Attendant This chapter explains how to set up the Automated Attendant for IM1200. ⋄ Designing Your Auto-Attendant ⋄ Creating Extension Blocks ⋄ Creating Operator/Extension Groups ⋄ Setting Up Voice Channel Parameters ⋄ Designing an AA-Menu Recording AA-Menu Greetings Transfer Options ⋄...

  • Page 30: Designing Your Auto-Attendant

    Chapter 5 Auto Attendant Designing Your Auto-Attendant The Auto-Attendant in IM1200 is very flexible and easy to configure. It is highly recommended that you prepare a draft for the Auto-Attendant flow that you want to use VMS to set up before hand. Sample Draft for the Auto-Attendant Setup 001 - Business Hours Main Menu ABC Technology Auto-Attendant Flow...

  • Page 31: Creating Operator/Extension Groups

    Chapter 5 Auto Attendant Figure 5-2 To Create/Edit Extension Blocks Choose Auto Attendant > Extensions. Click the Edit tab. An Extension Block dialog box opens. Specify the following information for the block: Starting Extension The starting extension number of the block. All extensions between the Starting and Ending Extension will be available for call transfer.
  • Page 32 Chapter 5 Auto Attendant Note: Operator/Extension Groups are public. IM1200 also provides a Personal Distribution List for personal applications. (For Distribution List, see page 6-8) Figure 5-3 To Create Operator/Extension Groups Choose Auto Attendant > Operator/Extension Groups. Click the Edit tab. An Operator/Extension Group dialog box opens. Specify the following information for the group: Extension Code Assign an Extension Code that the callers can dial to reach the Operator/Extension Group.

  • Page 33: Setting Up Voice Channel Parameters

    Chapter 5 Auto Attendant Hunting Method You can determine how calls should be distributed among the group with the following Hunting Methods: ∎ Linear IM1200 will always transfer the call to the first member of the group. If the extension is not available, IM1200 will transfer the call to the next member in the group.
  • Page 34 Chapter 5 Auto Attendant Figure 5-4 To set up Channel Parameters Choose Auto Attendant > Channel Parameters. Click the Edit tab. A Channel Parameters dialog box opens. Specify the following information for the channel: Pickup After The channel will pick up incoming calls after the set number of rings. Default Language IM1200 supports up to 4 languages in one system.

  • Page 35: Designing An Aa-Menu

    Chapter 5 Auto Attendant Designing an AA-Menu IM1200’s Auto Attendant is constructed with independent scripts called AA-Menus. Each AA-Menu has its own greeting and customized action keys. From the menu, the caller can be guided to the extensions, service groups, operators, information bulletin, etc.. Figure 5-5 To Set up an AA-Menu Choose Auto-Attendant >...

  • Page 36: Recording Aa-Menu Greetings

    Chapter 5 Auto Attendant ∎ AA-Menu in 1 Language The call will be transfer to the target AA- Menu in language specified. ∎ Lead to Extension Number The call will be transferred to the desired extension by pressing the assigned DTMF digit followed by the desired extension number.

  • Page 37: Transfer Options

    Chapter 5 Auto Attendant person other than the administrator, this will prevent blunder operations by either party. Enter Function Code [330] for AA-Menu Management. Enter the AA-Menu ID. Follow the voice guide and record the greeting. Transfer Options IM1200 provides multiple choices for the caller to continue the call when the extension it tried to transfer for the caller is not available.

  • Page 38: Defining Work Schedule

    Chapter 5 Auto Attendant Announce Call Transfer If enabled, IM1200 will announce the call transfer prompt, “Please hold, while I transfer you to..” When this option is disabled, IM1200 will transfer the call without this announcement. Announce Name If enabled, IM1200 will announce the extension number or the name recorded in the personal mailbox for the extension it tries to transfer the call to.
  • Page 39 Chapter 5 Auto Attendant Figure 5-7 To Set up a Business Schedule: Choose System Configuration > Business Schedule. Click the Edit tab. A Business Schedule dialog box opens. Define the following parameters for IM1200: Operation Mode Select one of the following Operation Modes you prefer: ∎...

  • Page 40: Defining Holiday Calendar

    Chapter 5 Auto Attendant Business When this box is checked, the day is designated as a work day, in opposite to a Closed day. Click OK or Apply once you are done with the modifications for all the options. Defining Holiday Calendar In addition to the work week schedule, IM1200 also offers a Holiday Calendar.

  • Page 41: Chapter 6 Voice Messaging

    Chapter 6 Voice Messaging CHAPTER 6 Voice Messaging This chapter describes the details of the Voice Messaging of IM1200. ⋄ Defining Voice Massaging Parameters ⋄ Setting Up Message Notifications Internal Notifications External Notifications ⋄ Mailbox Management...
  • Page 42 Chapter 6 Voice Messaging Defining Voice Messaging Parameters The voice messaging features provided by IM1200 is comprehensive and dynamic and can be tailored to your specific needs. To Set Up Voice Mail Parameters Choose Voice Mail > Voice Mail Parameters. Click the Edit tab.
  • Page 43 Chapter 6 Voice Messaging Silence Timeout to Stop Recording When IM1200 detects continued silence for the defined length of time, IM1200 will stop the recording and disconnect the call. Note: If the recording is stopped by this function, and the recording time is less than the Minimum Message Length, the message will not be saved.

  • Page 44: Mailbox Management

    Chapter 6 Voice Messaging Notify for To conserve the resource of IM1200, the Internal Notification can be selected to operate in two different modes: ∎ First New Message Only IM1200 will only send notification for the first new message when more than one message is received by a mailbox. IM1200 will start to notify again after the mailbox owner has checked his/her voice mail and a new message is received.
  • Page 45 Chapter 6 Voice Messaging Figure 6-3 Click Create and a new MailBox dialog opens, with default values in the fields. Figure 6-4 Modify and edit the fields with the setting you want for this new mailbox.
  • Page 46 Chapter 6 Voice Messaging Click OK to finish creating the mailbox. To Copy a Mailbox (and To Create a Range of Mailboxes): Choose Voice Mail > Mailbox Management. Click the Edit tab. A new Mailbox Management dialog page opens. Click Copy and a new Copy Mailbox dialog opens. Figure 6-5 Enter the range of mailboxes you want to create.
  • Page 47 Chapter 6 Voice Messaging Figure 6-6 Edit the following Mailbox Settings: Mailbox Password The Mailbox Password is the single keyword needed for the box owner to retrieve and manage his/her voice mail over the phone. It can be made up of numbers up to 8 digits.
  • Page 48 Chapter 6 Voice Messaging mailbox is only supported in Supervised Transfer Mode. (For Supervised Transfer Mode, see page 4-8) Multi-Tenant Extension When the mailbox type is Multi-Tenant, a Multi-Tenant Extension must be defined. The extension number needs to fall in an available Extension Block.
  • Page 49 Chapter 6 Voice Messaging Figure 6-7 Edit personal mailbox notification functions: Internal Notification Method Each mailbox can select its own method of Internal Notification. The methods include the following: ∎ MsgLamp1 The Internal Notification will be done via the Message Lamp on the phone set.
  • Page 50 Chapter 6 Voice Messaging Notify Urgent Message Only To conserve the system resource, IM1200 can do External Notifications only for messages marked as urgent. When this function is enabled, regular massages will not be notified externally. External Notification Schedule The External Notification can be selected to be in effect during the following hours: ∎...

  • Page 51: Chapter 7 Unified Messaging System

    Chapter 7 Unified Messaging System CHAPTER 7 Unified Messaging System This chapter describes the setup and general function of the Unified Messaging of IM1200. ⋄ Connecting to E-mail Server ⋄ Setting Up E-mail Account in IM1200 ⋄ When Are E-mails Sent...

  • Page 52: Connecting To E-Mail Server

    Chapter 7 Unified Messaging System Connecting to E-Mail Server IM1200 provides the Unified Messaging function that allows the mailbox owner to receive their voice mail as a WAVE file attachment to their e-mail. In order for this to work, a valid SMTP e-mail server with a valid email address is required. And the IM1200 must be set up in a network environment that has access to the e-mail server.

  • Page 53: Chapter 8 User Operations

    Chapter 8 User Operations CHAPTER 8 User Operations This chapter describes the end-user operations on IM1200. ⋄ Access Your Personal Mailbox ⋄ Retrieving Your Messages ⋄ Sending a Message ⋄ Editing Your Personal Mailbox Options...

  • Page 54: Retrieving Your Messages

    Chapter 8 User Operations Accessing Your Personal Mailbox IM1200 offers up to 9,999 personal mailboxes. Each mailbox can be defined to be: (For Mailbox Type, see page 6-7) ∎ Real ∎ Virtual ∎ Multi-Tenant All mailboxes can be accessed through the following steps: Call into the system and press the Access Mailboxes action key defined by the AA- Menu.

  • Page 55: Sending A Message

    Chapter 8 User Operations ∎ Save To save the message and play the next message in the same category. ∎ Delete To delete the message permanently. ∎ Envelope Info To play the time of day when the message was recorded. ∎...
  • Page 56 Chapter 8 User Operations Figure 8-3 To Record/Re-record your Mailbox Greetings: Enter your mailbox. Pres 4 to enter the Personal Options. Press 1 to record/re-record your greetings. Select the greeting you wish to record/re-record. There are 3 types of Mailbox Greetings.
  • Page 57 Chapter 8 User Operations Press 3 for Conference Telephone Number. When the extension is not available, the caller can choose to connect to the Conference Telephone Number defined here. IM1200 will use the conference call function of the PBX to connect the caller to the external telephone.
  • Page 58 Chapter 8 User Operations Press 1 for Special Answering Options. There are two Special Answering Options, Do Not Disturb (DND) and Call Forward. When the Mailbox is in the DND mode, the call will not be transferred to the extension, but taken directly to the mailbox greeting instead.

  • Page 59: Chapter 9 Dtmf Programming

    Chapter 9 DTMF Programming CHAPTER 9 DTMF Programming There is an alternative way of programming IM1200 to using a computer based utility program. Through a touch-tone telephone, you can set up or modify the system from anywhere. ⋄ DTMF Programming Mode ⋄...

  • Page 60: Dtmf Programming Mode

    Chapter 9 DTMF Programming DTMF Programming Mode When you are without a computer or the proper network environment, you can use the DTMF Programming to set up or administrate the IM1200 from any touch-tone phone. IM1200 CAN continue to take calls and operate normally when the system is in the DTMF Programming Mode.
  • Page 61 Chapter 9 DTMF Programming Note: Some functions require several steps to enter the parameter, while some only need one step. The new setting will be played back to you and followed by the standard options (1 to edit, 2 to save, 3 to replay) mentioned in Step 3 above. Follow the system prompts to confirm the setting and remember to SAVE when you finish editing the setting.
  • Page 62 Chapter 9 DTMF Programming 3-Digit Function Code Table All the function and parameter settings that can be done through the graphical user interface of VMS can also be done through the 3-Digit Function Code of DTMF Programming. The following is a full listing of the 3-Digit Function Codes for your programming reference.
  • Page 63 Chapter 9 DTMF Programming Func. Code Description Input Notes Baud Rate X + # X = 1200, 2400, 4800, 9600 Parity Check X + # X = 0 (none), 1 (odd), 2 (even) Data Bits X + # X = 5 ~ 8 Stop Bits X + # X = 1, 2...
  • Page 64 Chapter 9 DTMF Programming Func. Code Description Input Notes After Hour Extension Transfer Mode X + # 1 (Supervised), 2 (Non-Supervised), 3 (Semi-Supervised) Transfer Sequence X… + # X… = DTMF & Action Code String Ringback Recall Sequence X… + # X…...
  • Page 65 Chapter 9 DTMF Programming Func. Code Description Input Notes Error CPT 1 High X + # X = 0,10,20,30~4500 Error CPT 1 X + # X = 0,10,20,30~4500 Error CPT Cycle X + # X = 1 ~ 20 Call Progress Tone Tolerance X + # X = 1 (high), 2 (low) Ringback Tone DTMF Signal...
  • Page 66 Chapter 9 DTMF Programming Func. Code Description Input Notes 3 = To No Answer Flow 4 = To Access a Mailbox String = DTMF & Action Code String See Figure 9-1 for full flowchart Business Schedule See Figure 9-2 for full flowchart Operation Mode X + # 1 (Auto),...
  • Page 67 Chapter 9 DTMF Programming Func. Code Description Input Notes 12 = DTMF # Action: 00 = No Action 01 = AA Menu 02 = AA Menu in 1st Language 03 = AA Menu in 2nd Language 04 = AA Menu in 3rd Language 05 = AA Menu in 4th Language 06 = Lead to Extension Number 07 = Transfer to Extension...
  • Page 68 Chapter 9 DTMF Programming Func. Code Description Input Notes Step 3. X + # Ring Number = 1~ 9 Language = 1 ~ 4 Enable Holiday Calendar: 0 = disable 1 = enable AA-Menu = 1 ~ 300 Copy all channels from channel 1: 0 = disable 1 = enable...
  • Page 69 Chapter 9 DTMF Programming Func. Code Description Input Notes 14= Hold for Busy 15= Conference 16 = Operator 17 = System Programming Mode 18 = Repeat Menu 19 = Hang Up 20 = Hang Up with Announcement Target = straight numbers Announce Call Transfer X + # X = 0 (disable), 1 (enable)
  • Page 70 Chapter 9 DTMF Programming Func. Code Description Input Notes 1st Message Lamp Off Sequence X… + # X… = DTMF & Action Code 2nd Message Lamp On Sequence X… + # X… = DTMF & Action Code 2nd Message Lamp Off Sequence X…...
  • Page 71 Chapter 9 DTMF Programming Func. Code Description Input Notes Digits of New Message X + # X = 1 ~ 3 digit(s) Figure 9-1 9-13...
  • Page 72 Chapter 9 DTMF Programming Figure 9-2 9-14...
  • Page 73 Chapter 9 DTMF Programming Figure 9-3 9-15...
  • Page 74 Chapter 9 DTMF Programming Figure 9-4 9-16...
  • Page 75 Chapter 9 DTMF Programming Figure 9-5 9-17...
  • Page 76 Chapter 9 DTMF Programming Figure 9-6 9-18...
  • Page 77 Chapter 9 DTMF Programming Figure 9-7 9-19...

  • Page 78: Appendix A - System Parameters

    Appendix A System Parameter Table Appendix A - System Parameters 3-digit Func. Code Description Default System Password 1234 Greeting Recording Password 5678 UMS E-mail Address UMS SMTP Server IP Address 192.168.1.200 Default Gateway Address 192.168.1.254 Subnet Mask 255.255.255.0 168.95.1.1 DTMF Send On Time 200 msec(s) DTMF Send Off Time 200 msec(s)
  • Page 79 Appendix A System Parameter Table 3-digit Func. Code Description Default Limitation for Error Message Counter Extension Number of Fax Machine...
  • Page 80 Appendix A System Parameter Table 3-digit Func. Code Description Default Business Hour Operator Transfer Mode 1 = Supervised Business Hour Extension Transfer Mode 1 = Supervised After Hour Operator Transfer Mode 1 = Supervised After Hour Extension Transfer Mode 1 = Supervised Transfer Sequence &,,X Ringback Recall Sequence...
  • Page 81 Appendix A System Parameter Table 3-digit Description Default Func. Code Call Pickup Channel PBX Model Automatic Cadence Learning Extension Extension Size In-Band DTMF Protocol 1. To enable the weekday 2. To set the Business Hours 3. To set the Break Hours 4.
  • Page 82 Appendix A System Parameter Table 3-digit Description Default Func. Code 5. Break Hour AA Menu ID 6. After Hour AA Menu ID 7. Closed Day AA Menu ID 8. Synchronize all channels with Channel 1 parameters 0 = disabled Transfer Options DTMF 1 = 07 07 (Transfer to Extension) DTMF 2 = 07...
  • Page 83 Appendix A System Parameter Table 3-digit Description Default Func. Code Holiday Operator Group 1st Message Lamp On Sequence 1st Message Lamp Off Sequence 2nd Message Lamp On Sequence 2nd Message Lamp Off Sequence Internal Notification Channel(s) Notify for 2 = Every New Message Ring Notification Interval 30 min(s) Ring Notification Try...

  • Page 84: Appendix B - System Prompts

    Appendix B System Prompts Appendix B - System Prompts General Greetings (Directory: Lang0\AA) File Name Content GRT001 Thank you for calling, it is our business hour. If you know your party's extension, please enter it now, or hold for the operator. GRT002 Thank you for Calling, it is our break hour.
  • Page 85 Appendix B System Prompts File Name Content BLM008 ...followed by your party's extension. BLM009 To Hang Up… BLM010 Please stay on the line. BLM011 To leave a message… BLM012 To retry the extension BLM013 …or stay on the line for the operator BLM014 If you want to transfer out to the person.
  • Page 86 Appendix B System Prompts Leave Message Flow (Directory: Lang0\AA) File Name Content LMF001 Please leave your message after the tone, press any key to stop recording. LMF002 To listen to your message. LMF003 To save your message. LMF004 To re-record your message. LMF005 To select a message delivery option.
  • Page 87 Appendix B System Prompts File Name Content DAY006 Sixth DAY007 Seventh DAY008 Eighth DAY009 Ninth DAY010 Tenth DAY011 Eleventh DAY012 Twelfth DAY013 Thirteenth DAY014 Fourteenth DAY015 Fifteenth DAY016 Sixteenth DAY017 Seventeenth DAY018 Eighteenth DAY019 Nineteenth DAY020 Twentieth DAY021 Twenty-first DAY022 Twenty-second DAY023 Twenty-third...
  • Page 88 Appendix B System Prompts File Name Content HRS011 Eleven O’ clock HRS012 Twelve O’ clock MIN001 One Minute MIN002 Two Minutes MIN003 Three Minutes MIN004 Four Minutes MIN005 Five Minutes MIN006 Six Minutes MIN007 Seven Minutes MIN008 Eight Minutes MIN009 Nine Minutes MIN010 Ten Minutes...
  • Page 89 Appendix B System Prompts File Name Content MIN035 Thirty-five Minutes MIN036 Thirty-six Minutes MIN037 Thirty-seven Minutes MIN038 Thirty-eight Minutes MIN039 Thirty-nine Minutes MIN040 Forty Minutes MIN041 Thirty-one Minutes MIN042 Thirty-two Minutes MIN043 Thirty-three Minutes MIN044 Thirty-four Minutes MIN045 Thirty-five Minutes MIN046 Thirty-six Minutes MIN047...
  • Page 90 Appendix B System Prompts File Name Content Seven Eight Nine Eleven Twelve Thirteen Fourteen Fifteen Sixteen Seventeen Eighteen Nineteen Twenty Thirty Forty Fifty Sixty Seventy Eighty Ninety STAR Star Sign POUND Pound Sign FLASH1 First flash time FLASH2 Second flash time PAUSE1 First pause time PAUSE2...
  • Page 91 Appendix B System Prompts File Name Prompt MBP002 Please enter your mailbox number. MBP003 Please enter your password. MBP004 Your mailbox is busy now, please dial another mailbox number. MBP005 You have MBP006 new message MBP007 new messages MBP008 old message MBP009 old messages MBP010...
  • Page 92 Appendix B System Prompts File Name Prompt MBP037 To send a message to a distribution list. MBP038 This message has been MBP039 Please select your distribution list from 1 to 9. MBP040 Distribution list. MBP041 MBP042 has no member MBP043 members MBP044 member...
  • Page 93 Appendix B System Prompts File Name Prompt MBP073 To disable internal notification. MBP074 To set your telephone and pager notification functions. MBP075 To edit notify urgent message only function. MBP076 To select external notification schedule. MBP077 To specify personal notification schedule. MBP078 Please select your notification entry from 1 to 5.
  • Page 94 Appendix B System Prompts File Name Prompt MBP108 To confirm. MBP109 To use business schedule. MBP110 To use personal notification schedule. MBP111 Your personal notification schedule MBP112 MBP113 has not been defined. MBP114 To review entry. MBP115 To confirm. MBP116 To edit.
  • Page 95 Appendix B System Prompts File Name Prompt MBP142 has not been set. MBP143 To review the entry. MBP144 To confirm. MBP145 To edit. MBP146 Please enter your name directory listing followed by a pound sign. MBP147 Your target number. MBP148 MBP149 has not been set.
  • Page 96 Appendix B System Prompts File Name Prompt MBP178 For 3rd language. MBP179 For 4th language. MBP180 Time stamp control is MBP181 enabled. MBP182 disabled. MBP183 To edit. MBP184 To confirm. MBP185 To enable. MBP186 To disable. MBP187 To review your personal distribution lists. MBP188 To edit the members in a distributions list.
  • Page 97 Appendix B System Prompts File Name Prompt MBP213 To confirm. MBP214 To select do not disturb mode. MBP215 To select call forward mode. MBP216 To disable special answering option. MBP217 The call forward target extension MBP218 MBP219 has not been set. MBP220 To review the entry.
  • Page 98 Appendix B System Prompts File Name Prompt SYS012 To record the greeting. SYS013 To set the AA-Menu function. SYS014 DTMF SYS015 Timeout SYS016 setting is SYS017 To edit. SYS018 To confirm. SYS019 To review. SYS020 AA-Menu has been set. SYS021 AA-Menus have been set.
  • Page 99 Appendix B System Prompts File Name Prompt SYS048 The ID numbers are SYS049 To edit. SYS050 SYS051 To add. SYS052 To delete. SYS053 To review all. SYS054 Please input the group ID number. The group ID member SYS055 has been created. SYS056 has been deleted.
  • Page 100 Appendix B System Prompts File Name Prompt The setting is SYS084 null SYS085 enable SYS086 SYS087 disable SYS088 The settings copy from SYS089 To edit. SYS090 To confirm. To review. SYS091 weekday has been enabled. SYS092 weekdays have been enabled. SYS093 SYS094 To edit.
  • Page 101 Appendix B System Prompts File Name Prompt To define the AA-Menu for break hour. SYS120 To define the AA-Menu for after business hour. SYS121 To define the AA-Menu for closed days. SYS122 SYS123 To synchronize the parameter as channel 1. SYS124 To edit.

  • Page 102: Appendix C - Hardware Specifications

    Appendix C Hardware Specifications Appendix C - Hardware Specifications Voice Compression G.726 LAN Port Ethernet, 10BaseT, RJ45 Capacity 1250 Hrs. Voice Ports 4 or 8 ports Voice Port Interface FXO, RJ11 COM Port (RS232) 9600 Baud Internet Protocol TCP/IP Power Input DC 12V Temperature 0 C ~ 50 C (32 F ~ 122 F)

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