Motorola SB4101 Install Manual page 2

Troubleshooting
This information is to help you quickly solve a problem. Before calling your service provider,
try pressing the reset button on the back panel to reboot.
The Problem
Green POWER light
is OFF
Cannot receive or
send data
r
Po we
Re ce ive
Se nd
On lin e
Ac tiv ity
St an db y
SB4101
SURFbo ard
®
Cable Modem
Check that the power cord is plugged in.
Try pressing the Standby button.
Standby
Check that your TV is working if you have cable TV.
Try pressing the Standby button.
Standby
Check the coaxial cable connections.
If the LINK/ACT light on the rear panel is OFF,
check the Ethernet cable.
Check the IP address
(follow the steps in Verify Your IP Address)
Check the lights on the front panel.
Note the first light that is off, and then refer to User Guide.
The Solution
.
494216-001