Diagnostics System - Kenmore 795.7313 Series Use & Care Manual

Diagnostics (on some models)
Should you experience any problems with your refrigerator,
it has the capability of transmitting data via your telephone
to the Diagnostics Team. This gives you the capability of
speaking directly to our trained specialists. The specialist
records the data transmitted from your machine and uses
it to analyze the issue, providing a fast and effective diagnosis.
If you experience problems with your refrigerator, U.S.A
call 1-844-553-6667.
Only use the Diagnostics System feature when instructed
to do so by the Diagnostics Team. The transmission sounds
that you will hear are normal and sound similar to a fax
machine.
Diagnostics cannot be activated unless your refrigerator
is connected to power. If your refrigerator is unable to turn on,
then troubleshooting must be done without using Diagnostics.
Using Diagnostics
First, U.S.A call 1-844-553-6667. If the number of the
phone you are using is on file and is associated with your
refrigerator, youwill be quickly relayed to a Diagnostics
Team agent. Only use the Diagnostics feature when
instructed to do so by the Diagnostics Team agent.
1. Lock the display. To lock the display, press and hold
the Door Alarm button for three seconds. (If the
display has been locked for over five minutes, you must
desactivate the lock and then reactivate it.)
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2. Open the right refrigerator door.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to
try again.
• Call quality differences by region may affect the diagnostics function.
• For best results, use Diagnostics with a landline phone.
• Bad call quality may result in poor data transmission from your phone to the machine, which could
cause Diagnos to malfunction.
Diagnostics System
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3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
4. Press and hold the Freezer Temp button for three
seconds while continuing to hold your phone to the
speaker.
5. After you hear three beeps, release the Freezer Temp
button.
6. Keep the phone in place until the tone transmission has
finished. The display will count down the time. Once
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
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Diagnostics
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