Diagnostics - Kenmore 795.7259 Use & Care Manual

Diagnostics

Should you experience any problems with your
refrigerator, it has the capability of transmitting data via
your telephone to the Diagnostics Team. This gives you the
capability of speaking directly to our trained specialists.
The specialist records the data transmitted from your
machine and uses it to analyze the issue, providing a fast,
effective diagnosis.
If you experience problems with your refrigerator, in
the U.S.A. call 1-844-553-6667 and in Canada call
1-800-469-4663. Only use the Diagnostics feature when
instructed to do so by the Diagnostics Team agent. The
transmission sounds that you will hear are normal and
sound similar to a fax machine.
Diagnostics cannot be activated unless your refrigerator
is connected to power. If your refrigerator is unable to
turn on, then troubleshooting must be done without using
Diagnostics.
Using Diagnostics
First, call 1-844-553-6667 (U.S.A.) or 1-800-469-4663
(Canada). If the number of the phone you are using is on
file and is associated with your refrigerator, you will be
quickly relayed to a Diagnostics team agent. Only use
the Diagnostics feature when instructed to do so by the
Diagnostics Team agent.
1. Lock the display. To lock the display, press and hold
the Control Lock button for three seconds. (If the
display has been locked for over five minutes, you must
deactivate the lock and then reactivate it.)
2. Open the right refrigerator door.
DIAGNOSTICS
3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
4. Press and hold the Freezer Temp button for three
seconds while continuing to hold your phone to the
speaker.
5. After you hear three beeps, release the Freezer Temp
button.
6. Keep the phone in place until the tone transmission has
finished. The display will count down the time. Once
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
NOTE:
- For best results, do not move the phone while the tones
are being transmitted.
- If the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
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