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Understanding Status
Messages
You may receive status messages under certain
conditions. Before contacting Boost Mobile
Customer Care, note the message, numeric code,
and the conditions under which it appeared. The
following table lists and describes the status
messages.
Status Messages Message Description
The number that you entered is
Number Not in
not valid.
Service
The phone that you called is either
User Not Available
busy, out of coverage, or turned
off. Please try again later.
User Not Authorized The person that you called has not
purchased this service.
This service is temporarily not
Please Try Later
available. Please try again later.
The phone that you called is busy
User Busy in Boost
in a Boost
Walkie-Talkie call
The phone that you called is busy
User Busy in Data
using Boost Mobile Wireless Web
services or Boost Mobile Wireless
Web services.
TM
Walkie-Talkie call.
TM
Status Messages Message Description
This service was restricted by
Service Restricted
Boost Mobile, or this service was
not purchased.
You are either out of coverage or
Service Not
having problems with provisioning.
Available
The system is experiencing heavy
System Busy
traffic. Please try again later.
This service cannot be enabled
Service Conflict
because an incompatible service
has already been turned on.
An error occurred. Please try
Please Try Again
again.
A fault was detected with your
Self Check Error +
phone. If this error recurs, note the
Number Code
error code and contact Customer
Care.
An operational fault was detected
Self Check Fail +
with your phone. Note the numeric
Number Code
code, turn your phone off, and
contact Customer Care.
The incorrect PIN was entered 3
PIN Blocked
consecutive times. You will be
Call Your Provider
unable to place or receive calls on
your phone. Contact Boost Mobile
Customer Care to have them
obtain the PIN Unblocking Key
(PUK) code.
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