Other Important Information; Nextel Customer Care; Understanding Status Messages - Motorola i700plus User Manual

Other Important Information

Nextel Customer Care

Relax! Nextel Customer Care is here to help. There are lots of features packed
into your Nextel service...and into your i700plus phone. But don't worry. If,
after reading this guide, you still have questions about coverage, billing, Nextel
Direct Connect or any other service or feature, call us.
We'll be happy to give you help, explanations and anything else you need to
enjoy your Nextel service as soon as possible!
Before you call Nextel Customer Care for service or to resolve an issue, be sure
to have your IMEI number and your Model number ready. These numbers are
located on a sticker behind the battery on the back of your Nextel phone. Your
IMEI number is a 15-digit number beginning with "000". The Model number is
a 10-digit alpha-numeric code beginning with "831". You'll want to record
these numbers, and keep them handy, so that you can replace the battery prior to
making your call. Use the Quick Reference Card located on the back cover for
easy reference.

Understanding Status Messages

You may receive status messages under certain conditions. Before contacting
your carrier, note the message, numeric code, and the conditions under which it
appeared. The following table lists and describes the status messages.
Status Messages
Number Not in
Service
User Not
Available
User Not
Authorized
Please Try Later
User Busy in
Private
User (Target)
Busy in Data
Service
Restricted
82
Message Description
The number that you entered is not valid.
The phone that you called is either busy, out-of-
range, or turned off. Please try again later.
The party that you called has not purchased this
service.
This service is temporarily not available. Please
try again later.
The phone that you called is busy in a Private
call.
The phone that you called is busy using Nextel
Online Services (future availability).
This service was restricted by your service
provider or it was not purchased.
www.nextel.com