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84
Appendices
Appendix E: Troubleshooting, continued
General TV Operation
Symptom
1.
The TV remote control does not work.
2.
When I try to use the remote control, the
POWER key blinks five times.
3.
TV does not respond to the remote control or
to control-panel touch keys and TV will not
power on or off.
4.
When a device is selected from the Input Selec-
tion menu, the screen is blue or black (no signal
source).
5.
You have forgotten your Lock menu pass code.
6.
Rating restrictions are not working.
7.
On-screen displays appear each time you
change a function.
8.
A warning message appeared on screen
stating, "TV will shut down in a few seconds.
Please check if the air flow is blocked."
9.
I have turned on CEC for my HDMI devices
but control is erratic and I wish to disable it.
Remarks
•
Check that the batteries are fresh and installed correctly.
•
Check that the slide switch on the remote is set to TV.
•
Be no more than 20 feet from the TV when using the remote control.
•
Program the remote control to operate the TV or other device.
•
Reset the remote control.
•
If you have a custom home theater controller but prefer to use
the TV's remote control, unplug the controller cable from the
TV's IR—Net Command® Output/External Controller Input.
Replace the batteries.
•
Unplug the AC power cord for 10 seconds.
•
Use the System Reset button.
•
Make sure the selected device is turned on.
•
Begin play of the device.
See Appendix B , "Bypassing the Parental Lock," page 69 .
Open the Parental Lock menu and:
•
Verify that the U.S. Ratings or Other Ratings setting is On.
•
Check the Lock Time/Unlock Time to check if rating restric-
tions are disabled.
•
Rating restrictions apply only to content on ANT 1 and ANT 2,
and VIDEO composite video jacks.
Normal TV operation.
•
Room temperature has exceeded proper levels. Cool the
room.
•
The TV has overheated. Clear blocked air vents and ensure
at least four inches of clearance on all sides of the TV.
•
Turn off all NetCommand HDMI control signals from the TV.
Open the Inputs > NetCommand HDMI Control menu and
set to Off ( page 51 ).
•
Turn off the TV's NetCommand HDMI control for the spe-
cific device. Open the Inputs > Name menu, select the
device, select Control Off ( page 51 ).
•
Disable CEC on the device itself. See the device's instruc-
tions.
•
If the problem persists after doing one of the above, also do
the following:
1.
Disconnect the device from the TV.
2.
Open the Inputs > Name menu. Highlight the device
and select Delete to remove the device from the Input
Selection menu.
3.
Reconnect the device to the TV and Auto Input Sensing
will recognize the device as a non-CEC device.
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