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Summary of Contents for Winegard GW-5G01
- Page 1 WINEGARD ® Gateway 5G Model: GW-5G01 WiFi + 5G User Guide 5G LTE WIFI ROUTER AIR ™ 360 Plus 5G ANTENNA REQUIRED FOR USE Place label here 2452517 Rev1 12-22...
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Page 2: Table Of Contents
Congratulations on your Winegard® Gateway™ 5G purchase! Thank you for entrusting Winegard to bring connectivity solutions to you while on the go. This product, combined with the Winegard Air™ 360 Plus 5G, is the latest technology in Winegard’s suite of products. It will provide you even more freedom when choosing where to adventure, all while bringing the comforts of TV and secure internet to you and your devices. -
Page 3: Specifications
Online Technical Manuals and Instructions Large Dealer Support Network Setup Requirements: Minimum Wireless 802.11 b/g/n 2.4 GHz network, 5GHz, or Ethernet connection; Winegard Air 360 Plus 5G antenna; computer, tablet, or smartphone with a web browser; Winegard Halo App (optional) -
Page 4: What's In The Box
What’s in the Box • Gateway 5G Router • Installation Hardware • Mounting Plate • Power Cable • FreedomGo Sim Card • Manual (installed) Connection Overview LED Definitions LED DEFINITION - LOCATED ON BACKSIDE OF Gateway 5G: LED OFF System is powered down. SOLID RED System is booting up. -
Page 5: Installation
If the Air 360 Plus 5G system was installed at the RV manufacturer, you should notice a white circular Winegard cable access cap on the ceiling of your RV, directly below where the Air 360 Plus 5G is installed. If... - Page 6 Installation (continued) Step 3 - Next, with the provided two wire nuts, splice the included 9.5” power cable and the power cable that the RV Manufacturer installed. Connect the black wire to the ground wire from the RV, and the red wire to the power wire from the RV.
- Page 7 Installation (continued) Step 11 - Slide the ground wire from the vehicle into one end of the barrel crimp splice and slide the black ground wire from the Gateway 5G into the opposite end of the splice. Crimp the splice. Step 12 - Mount the wall plate to the wall or panel with the two supplied wall plate screws.
- Page 8 Installation Diagram...
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Page 9: Web Operation
Web Operation Note: To access the Winegard ConnecT software Winegard recommends web browsers Microsoft Edge, Firefox, Safari, and Google Chrome. Warning: For first time users - On the initial setup, your Gateway 5G may have to reconfigure the modem. If this occurs, expect an additional 1-2 minutes of delay before the Gateway 5G can be used. - Page 10 Web Operation (continued) The Winegard Gateway 5G with Air 360 Plus 5G can access the internet two ways: from a local WiFi network or a 5G LTE network. Step 4 - To connect to a WiFi network, select WiFi from the Internet Access options and then click on SCAN FOR WiFi.
- Page 11 Step 6 - To connect to a 5G LTE network, select Cellular from the internet access options. Then click SELECT. If you have available data to use, the INTERNET STATUS should display Connected to Cellular “Winegard ConnecT Data Plan”. You are now ready to use the 5G LTE connection. If you do not have any available data, the Internet Status field will display Denied Access.
- Page 12 Web Operation (continued) Navitgate to Page More advanced features and information can be found on pages located within the drop-down menu located under the NAVIGATE TO PAGE section on Status Page.
- Page 13 Note: Any changes made to your network settings will result in a temporary loss of all network connections. You will need to reconnect all devices to the Winegard Gateway 5G with the changed network name and/or password. Change Local Network Name (SSID)
- Page 14 Customer Support. Doing so may cause your system to not function properly. Restart System Press the restart button only if needing to reboot the Winegard Gateway 5G system. WiFi Internet Identifier Here you can change the MAC Address of the Gateway 5G system.
- Page 15 Within the Data Plan page, you can see how much data you have remaining or click the link in the subscription field to view your current plan or purchase more data. You must have an internet connection to access this Winegard Sign In page.
- Page 16 Web Operation (continued) Update Software When first setting up the Winegard Gateway 5G it is recommended to check for software updates the first time the system is connected to an Internet source. It is also recommended to check for updates every couple months for fixes and added features.
- Page 17 (continued) Support Within the Support page, you will find useful information on how to contact the Winegard support team. If you are experiencing issues, you may be asked to save a log file. To do this you will click on the SAVE LOG button and a download from the Winegard Gateway 5G software to your device will begin.
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Page 18: Adding A Sim Card
If you happen to need more data, you can purchase additional plans at any time. At the time this manual was written, the Winegard Gateway 5G has been fully certified for use with the Winegard FreedomGo Plans, AT&T®, and T-Mobile®. - Page 19 Step 2 - Locate the SIM card slot on the backside of the Gateway 5G. A portion of the Winegard FreedomGo SIM card (SIM0) is exposed. It is not necessary to remove this SIM as Winegard Data is always available for purchase.
- Page 20 RV Halo App Winegard has created a NEW app, called the RV Halo, that offers an alternative solution to controlling the Winegard Gateway 5G. This takes the place of the Winegard Connected app with more features and will incorporate other Winegard IoT products.
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Page 21: Troubleshooting
Problem - What range and coverage can I expect to get? Solution - Service and Coverage not available everywhere. To see the Winegard Nationwide coverage map, go to https://winegard.com/service- plans/data-plans/freedom-go. If you are bringing your own SIM card, check your provider’s coverage map. - Page 22 SIM card using a pencil eraser. All other problems please contact Winegard Customer Support at 1-800-288-8094 or email help@winegard.com. A Log File may be requested. When the problem is occurring, before attempting to power down, download a...
- Page 23 Information provided in this manual was accurate at time of printing. If the Gateway 5G does not function as expected, please contact Winegard Company at 1-800-288- 8094, email help@winegard.com, or visit our website at www.winegard.com/gateway-5g.
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Page 24: Warranty Information
Printed in U.S.A. © 2022 Winegard Company Rev 12-22 and/or unregistered trademarks of Deutsche Telekom AG. Rogers is a trademark of Rogers Communications Inc. All trademarks, registered trademarks and logos are the property of their 2452517 respective owners and are not affiliated with Winegard Company.
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