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Summary of Contents for Winegard Gateway GW-1000
- Page 1 WINEGARD ® Gateway & Gateway Pro Models: GW-1000, GW-PRO1 User Guide 4G LTE WIFI ROUTER AIR ™ 360 Plus ANTENNA REQUIRED FOR USE Place label here 2452438 Rev3 11-22...
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Page 2: Table Of Contents
Warranty Information……………..…23 Product Information The Winegard Gateway has been designed for use only with the Winegard Air 360 Plus system and will not operate as a standalone accessory. The Air 360 Plus is compatible for RVs with a roof-radius of 230 inches to flat and a 7-inch max. roof thickness. -
Page 3: Specifications
Support: Complimentary Telephone and Email Support Online Technical Manuals and Instructions Large Dealer Support Network Setup Requirements: Minimum Wireless 802.11 b/g/n 2.4 GHz network; Winegard Air 360 Plus antenna; computer, tablet, or smartphone with a web browser; Winegard Connected App... -
Page 4: What's In The Box
What’s in the Box • Gateway Router • Installation Hardware • Mounting Plate • Power Cable • FreedomGo Sim Card • Manual (installed) Connection Overview LED Definitions LED DEFINITION - LOCATED ON BACKSIDE OF GATEWAY: LED OFF System is powered down. SOLID RED System is booting up. -
Page 5: Installation
If the Air 360 Plus system was installed at the RV manufacturer, you should notice a white circular Winegard cable access cap on the ceiling of your RV, directly below where the Air 360 Plus is installed. If the Air 360 Plus was not previously installed, refer to the Air 360 Plus installation instructions before attempting to mount the Gateway system. - Page 6 Installation (continued) Step 3 - Next, with the provided two wire nuts, splice the included 9.5” power cable and the power cable that the RV Manufacturer installed. Connect the black wire to the ground wire from the RV, and the red wire to the power wire from the RV.
- Page 7 Installation (continued) Step 11 - Slide the ground wire from the vehicle into one end of the barrel crimp splice and slide the black ground wire from the Gateway into the opposite end of the splice. Crimp the splice. Step 12 - Mount the wall plate to the wall or panel with the two supplied wall plate screws.
- Page 8 Installation Diagram...
- Page 9 Web Operation Note: To access the Winegard ConnecT software Winegard recommends web browsers Microsoft Edge, Firefox, Safari, and Google Chrome. Warning: For first time users - On the initial setup, your Gateway may have to reconfigure the modem. If this occurs, expect an additional 1-2 minutes of delay before the Gateway can be used.
- Page 10 Web Operation (continued) The Winegard Gateway with Air 360 Plus can access the internet two ways: from a local WiFi network or a 4G LTE network. Step 4 - To connect to a WiFi network, select WiFi from the Internet Access options and then click on SCAN FOR WiFi.
- Page 11 Step 6 - To connect to a 4G LTE network, select “Cellular” from the internet access options and click SELECT. If you have available data to use, the INTERNET STATUS should display Connected to 4G/LTE “Winegard ConnecT Data Plan”. You are now ready to use the 4G LTE connection. If you do not have any available data, the Internet Status field will display Denied Access.
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Page 12: Web Operation
Web Operation (continued) Navitgate to Page More advanced features and information can be found on pages located within the drop-down menu located under the NAVIGATE TO PAGE section on Status page. - Page 13 Note: Any changes made to your network settings will result in a temporary loss of all network connections. You will need to reconnect all devices to the Winegard Gateway with the changed network name and/or password. Change Local Network Name (SSID) It is recommended that you change the network name of your Winegard Gateway.
- Page 14 Change Network Address WARNING: Do not change the network address unless instructed by Winegard Customer Support. Doing so may cause your system to not function properly. Restart System Press the restart button only if needing to reboot the Winegard Gateway system.
- Page 15 Within the Data Plan page, you can see how much data you have remaining or click the link in the subscription field to view your current plan or purchase more data. You must have an internet connection to access this Winegard Sign In page.
- Page 16 Web Operation (continued) Update Software When first setting up the Winegard Gateway it is recommended to check for software updates the first time the system is connected to an Internet source. It is also recommended to check for updates every couple months for fixes and added features.
- Page 17 (continued) Support Within the Support page, you will find useful information on how to contact the Winegard support team. If you are experiencing issues, you may be asked to save a log file. To do this you will click on the SAVE LOG button and a download from the Winegard Gateway software to your device will begin.
- Page 18 Adding a SIM Card The Winegard Gateway comes ready for use out of the box, preinstalled with a unique Winegard SIM card that supports the fastest speeds available without the threat of throttling. Unlike some hotspot data plans, the Winegard plan allows you to decide what data plan is right for you for 30 days and will not charge overages or throttle your speeds at any point.
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Page 19: Adding A Sim Card
Step 2 - Locate the SIM card slot on the backside of the Gateway. A portion of the Winegard FreedomGo SIM card (SIM0) is exposed. It is not necessary to remove this SIM as Winegard Data is always available for purchase. - Page 20 RV Halo App Winegard has created a NEW app, called the RV Halo, that offers an alternative solution to controlling the Winegard Gateway. This takes the place of the Winegard Connected app with more features and will incorporate other Winegard IoT products.
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Page 21: Troubleshooting
Problem - What range and coverage can I expect to get? Solution - Service and Coverage not available everywhere. To see the Winegard Nationwide coverage map, go to https://winegard.com/service- plans/data-plans/freedom-go. If you are bringing your own SIM card, check your provider’s coverage map. - Page 22 SIM card using a pencil eraser. All other problems please contact Winegard Customer Support at 1-800-288-8094 or email help@winegard.com. A Log File may be requested. When the problem is occurring, before attempting to power down, download a...
- Page 23 Information provided in this manual was accurate at time of printing. If the Gateway does not function as expected, please contact Winegard Company at 1-800-288-8094, email help@winegard.com, or visit our website at www.winegard.com/gateway.
- Page 24 Printed in U.S.A. © 2022 Winegard Company Rev 11-22 and/or unregistered trademarks of Deutsche Telekom AG. Rogers is a trademark of Rogers Communications Inc. All trademarks, registered trademarks and logos are the property of their 2452438 respective owners and are not affiliated with Winegard Company.
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