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Summary of Contents for Winegard Gateway GW-1000
- Page 1 ™ WINEGARD ® 4G LTE WIFI ROUTER 360 + ANTENNA REQUIRED FOR USE ™ Model: GW-1000 For help, email help@winegard.com or call 1-800-320-9992 Manuel disponible en français au www.winegard.com/gateway Register your product at www.winegard.com/myantenna Place label here 2452438 Rev2 9-19...
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Page 2: Table Of Contents
Gateway purchase! Thank you for trusting ® ™ Winegard to bring connectivity solutions to you while on the go. This product, 360 + , will provide you more freedom when combined with the Winegard Air ™ choosing where to adventure, all while bringing the comforts of TV and secure internet to you and your devices. - Page 3 Installation There are two mounting options for the Winegard Gateway system: A. Ceiling Mount (recommended) or B. Inside Air 360 + Dome. A. Ceiling Mount Install (Recommended) see page 5 for diagram If the Air 360 + system was installed at the RV manufacturer, you may notice a white circular Winegard cable access cap on the ceiling of your RV.
- Page 4 Installation (cont.) Step 3 – Next, with the provided two wire nuts, splice the included 9.5" power cable and the power cable that the RV Manufacturer installed. Connect the black wire and the ground wire from the RV, and the red wire to the power wire from the RV.
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Page 5: Installation
Installation (cont.) Step 11 – Slide the ground wire from the vehicle into one end of the barrel crimp splice, and slide the black ground wire from the Gateway into the opposite end of the splice. Crimp the splice. Step 12 – Mount the wall plate to the wall or panel with the two supplied wall plate screws. - Page 6 Installation (cont.) OPTION 3 - GATEWAY ON CEILING OPTION 3 - GATEWAY ON CEILING A. Ceiling Mount Install Diagram Compatible with roof radius COMPATIBLE WITH ROOF RADIUS OF 230 INCHES TO FLAT COMPATIBLE WITH ROOF RADIUS OF 230 INCHES TO FLAT of 230 inches to flat 1"...
- Page 7 If the compatible Air 360 + system was installed at the RV manufacturer and there isn’t a white circular Winegard cable access cap on the RV’s ceiling, the Gateway was meant to be installed inside the dome of the Air 360 + . If...
- Page 8 Installation (cont.) Step 4 – For a wall or panel mount, drill or use a On/Off rocker hole saw to create a 1¼" hole. Pull the power cable switch (shown from the the Gateway and the RV’s power wires in Off Position) through the wall or panel.
- Page 9 Installation (cont.) Step 14 – Before connecting the power cable to the Gateway confirm that all connections are properly made. If so, connect the power cable. Turn the wall plate power switch to the ON position and verify that the LED on the backside of the Gateway illuminates.
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Page 10: Installation (Cont.)
Installation (cont.) To remove the Gateway from the mount pull the lever up (1) and slide the Gateway housing away from the lever (2). Lever Next, gently pull the Gateway upward (3). -
Page 11: Operation (Web)
ON position. Turn on the WiFi enabled device(s) that you want to connect and scan for wireless networks. It may take a few minutes for the Winegard network to appear. Step 2 - The label located on the front of this manual lists the unique default SSID and password. - Page 12 Operation (web, cont.) The Winegard Gateway with Air 360 + can access the internet two different ways: from a local WiFi network or a 4G LTE network. Step 4 - To connect to a WiFi network, select WiFi from the Internet Access options and then click on SCAN FOR WiFi.
- Page 13 Step 6 - To connect to a 4G LTE network, select 4G/LTE from the internet access menu. Then click SELECT. If you have available data to use, the INTERNET STATUS should display Connected to 4G/LTE “Winegard ConnecT Data Plan”. You are now ready to use the 4G LTE connection. If you do not have any available data the field will display Denied Access.
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Page 14: Local Network Settings
Local Network Settings Most functions within the Winegard software are controlled from the Local Network Settings screen. From the Status Screen, select LOCAL NETWORK SETTINGS from the drop down menu. From here it is possible to do any of the following:... - Page 15 Change Network Address WARNING: Do not change the network address unless instructed by Winegard Tech Support. Doing so may cause your system to not function properly. Restart System Press the restart button only if needing to reboot the Winegard Gateway system.
- Page 16 On the Data Plan screen, you can see how much data you have remaining or click the link in the subscription field to view your current plan or purchase more data. You must have an internet connection to access this Winegard Sign In screen.
- Page 17 Update Software When first setting up the Winegard Gateway it is recommended to check for software updates the first time the system is connected to an Internet signal. It is also recommended to check for updates every couple months for fixes and added features.
- Page 18 Swapping the SIM Card The Winegard Gateway comes ready for use out of the box, preinstalled with a unique Winegard SIM card that supports the fastest speeds available without the threat of throttling. Unlike some hotspot data plans, the Winegard plan allows you to decide what data plan is right for you in a given 30 days and will not charge overages or throttle your speeds at any point.
- Page 19 Swapping the SIM Card (cont.) NOTE: It may be easier to swap the SIM card out with the antenna and power cables disconnected from the Gateway. Step 2 - Locate the SIM card slot on the backside of the Gateway. Slide the connector back to Open.
- Page 20 APN from the table below, or the one that your cellular provider provided to you when you requested your SIM card in the CELLULAR APN field. Also, be sure that the Winegard APN check box is NOT checked. CELLULAR PROVIDER APN (ACCESS POINT NAME) AT&T...
- Page 21 App Operation Let Winegard keep you connected to the Internet while on the road using our FREE Connected app for all Winegard Internet products. Slideout Menu - Test Internet Speed, Find My Device (GPS), Information Icon - Account Information, Helpful hints and tips Support and more.
- Page 22 Tower Finder Setup Product Manual – This link will send you to the Winegard website where you can find your correct manual. Manual Submit Help Request – Fill out the Contact Form and include a message with what you need help with and a Winegard Support agent will respond.
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Page 23: Troubleshooting
Solution - One of several things has happened. The first thing to check is the WiFi signal that your device is connected to. If this is not the Winegard Gateway SSID, this address isn’t valid. If you are indeed connected to the correct network, the address may have been changed. - Page 24 3. Power cycle the Gateway and wait 10 seconds. Problem - What range and coverage can I expect to get? Solution – Service and Coverage not available everywhere. To see the Winegard Nationwide coverage map, go to www.winegard.com/connect. If you are bringing your own SIM card, check your provider's coverage map.
- Page 25 Telephone and Email Support -Online Technical Manuals and Instructions -Large Dealer Support Network Setup Requirements: Wireless 802.11 b/g/n 2.4 GHz network; Winegard Air 360 + antenna; computer, tablet, or smartphone with a web browser; Winegard Connected App In the Box: Router, Mounting Plate, Installation Hardware, Power Cable, User...
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Page 26: Fcc Statement
Information provided in this manual was accurate at time of printing. If the Gateway does not function as expected, please contact Winegard Company at 1-800-320-9992, email help@winegard.com, or visit our website at www.winegard.com/gateway. - Page 27 3000 Kirkwood Street, Burlington, Iowa 52601, Telephone 800-288-8094 or visit www.winegard.com). Customer must provide proof of purchase with a dated sales receipt for the Winegard product to verify the product is under warranty. If the date of purchase cannot be verified, the warranty period shall be considered to begin thirty (30) days after the date of manufacture.
- Page 28 Winegard is a registered trademark of Winegard Company. Disclaimer: Although every effort has been made to ensure that the information in this manual is correct and complete, no company shall be held liable for any errors or omissions in this manual. Information provided in this manual was accurate at time of printing. If the antenna does not function as expected, please contact Winegard Co.
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