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Table 4-1
Common issues and solutions (continued)
Issues
Monitor has trouble waking
from Sleep mode
Monitor is not displaying
the preferred resolution or
refresh rate.
Slow performance from USB
devices connected to the USB
Type-A monitor connectors
Button lockouts
To lock the menu on OSD controller (joypad), hold the controller to the left for 10 seconds to toggle the lock
and unlock feature.
Table 4-2
Button lockouts
Button lockout
OSD lockout (toggle)
Power button lockout (toggle)
Accessibility button on and off (toggle)
Possible cause
Status
On
On
On
Solution
DisplayPort or USB Type-C inputs: Set the DisplayPort hot-
plug detection to Always Active.
Power mode monitors: Set the hot-plug detection to Always
Active to switch the monitor to Performance mode.
Multi-streaming USB Type-C: Set the USB Type-C
configuration to USB 2.x.
Set the USB Type-C configuration to 3.x to enable better
performance for integrated or connected USB Type-A devices.
Description
Press and hold the left button for 10 seconds
Press and hold the power button for 10 seconds
Press and hold the center button for 10 seconds
Button lockouts
29
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