FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.
For details, refer to [eHELP] (Support > FAQs).
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It takes several seconds to display the image after
turning the TV on
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When turning the TV on, the panel adjustment is
performed. It is not a malfunction.
The TV does not switch on
Check the mains lead is plugged into the TV and the
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mains socket.
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The fuse in the mains plug may have blown. Replace
it with one of an identical rating.
The TV goes into Standby mode
Auto power standby function is activated.
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The remote control does not work or is intermittent
Are the batteries installed correctly?
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Has the TV been switched on?
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The batteries may be running low. Replace them with
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new ones.
Point the remote control directly at the TV's remote
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control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).*
Situate the TV away from sunshine or other sources of
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bright light so they do not shine on the TV's remote
control signal receiver.*
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Is the remote control mode wrong?
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If you are trying to use voice controls, is the remote
control registered (paired) with the TV?
If the solutions above do not fix the problem,
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deregister (unpair) the remote control, then
register (pair) it again.
control does not respond" (p. 17)
When infrared communication is used
No image is displayed
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Check the TV is turned on.
Check the mains lead is plugged into the TV and the
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mains socket.
Check the correct input mode is selected.
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Is [Luminance Level], [Contrast], [Brightness] or
[Colour] in the Picture menu set to the minimum?
Check all required cables and connections are firmly
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in place.
24
English
(p. 5)
(p. 19)
(p. 19)
(p. 17)
"When the remote
An unusual image is displayed
This TV has a built-in Self Test. Makes a diagnosis of
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picture or sound problems.
[TV Self Test] ([Help] menu)
Turn the TV off with Mains power On / Off switch, then
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turn it on again.
If the problem persists, initialise all settings.
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[Shipping Condition] in [System Menu] ([Setup]
menu)
The image or sound from external equipment are
unusual when the equipment is connected via HDMI
Set [HDMI Auto Setting] ([Setup] menu) to [Mode1].
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(p. 14)
No sound is produced from the connected HDMI
equipment
Set the audio output format of the connected HDMI
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equipment to PCM.
Voice control function does not work
If the remote control is not registered (paired) with the
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TV, register (pair) the remote control.
Check the network connections and settings.
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Parts of the TV become hot
Parts of the TV may become hot. These temperature
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rises do not pose any problems in terms of
performance or quality.
When pushed with a finger, the display panel moves
slightly and makes a noise
There is a little gap around the panel to prevent
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damage to the panel. This is not a malfunction.
About the inquiry
Please contact your local Panasonic dealer for
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assistance.
If you make an inquiry from a place where this TV is
not present, we cannot answer about contents that
require visual confirmation for connection,
phenomenon, etc. of this TV itself.
LED turns to orange
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Panel maintenance may be in progress.
LED turns to orange again in standby mode when the
TV is turned on / off before the panel maintenance is
completed. (Be sure to turn the TV off with the remote
control to perform the panel maintenance.)
During panel maintenance, avoid touching and
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exerting any pressure on the screen. (e.g. wiping the
screen, etc.)
For more information
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"Panel maintenance" (p. 21)
(p. 17)