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Appendix
ELSA Hotline
If very urgent, call
ELSA World Wide
You can contact the ELSA subsidiaries:
ELSA Inc.
2231 Calle De Luna
Santa Clara, CA 95054
California, USA
ELSA Asia Inc.
7F-11, No. 188, Sec. 5
Nanking East Road
Taipei 105
Taiwan, R.O.C.
ELSA Japan Inc.
Mita Suzuki Building 3F
5-20-14 Shiba, Minato-ku,
Tokyo, Japan 108-0014
The ELSA LocalWeb
The ELSA LocalWeb provides direct access to ELSA's local Internet server, and contains the same
information as the Internet web server www.elsa.com. Here you will find information about all ELSA
products, the latest drivers, software and documentation, and you have the opportunity to put questions
to our sales and support departments via the ELSA news server. To access the ELSA LocalWeb, you need
a dialer program (e.g. the Dial-up Network in Windows 95) and an Internet browser.
To make a connection, first start the dialer software. Where information for the DNS server is requested,
enter the IP address as 172.22.1.2. The user name is guest; no password is necessary. With a successful
connection active, the browser software can be started.
Driver updates
The latest versions of the ELSA drivers are always available for download from our Internet WWW site
http://www.elsa.com or our LocalWeb, via direct FTP from ftp.elsa.com and in the ELSA Forum on
CompuServe. You will also find lots of information and answers to frequently asked questions (FAQs).
You might also consider the newsgroups on our Web pages. Before you contact the ELSA Support team,
please make sure that you are using the latest driver versions.
Repair?
If you are not sure whether your ELSA expansion board is defective or if the problem is just a driver which
is incorrectly installed, please call the ELSA Hotline before you send the board for repair. Should you need
to send in the ELSA expansion board to be repaired, please use suitable packing material and the original
box to prevent damage during transport. In addition, please include a copy of the original purchase receipt
as well!
You can help reduce the repair time by including a detailed description of the fault with the device, which
will help us track down the error source. Please send your ELSA product directly to our Service
department at ELSA AG.
ELSA TanGo 2000
+49-241-606-6142
Mondays to Fridays from: 9.00 am until 5.00 pm (CET)
Phone:
+1-408-935-0350
+1-800-272-ELSA
Fax:
+1-408-919-9120
Phone:
+886-2-768-5730
Fax:
+886-2-766-0873
Phone:
+81-3-5765-7391
Fax:
+81-3-5765-7235
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