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Advice and Help
If you encounter any problems during the installation or operation of your ELSA product, please consult
this manual first. On the ELSA CD you will find a file called README.TXT, containing late-breaking
changes and additional information not available when this manual was printed.
If you have further questions, you can contact our Support team. Ensure that you can provide the
following information.
Exact model name of your ELSA device.
Version of the used ELSA driver or file date and time of the driver file.
Operating system, hardware environment and bus system.
Name and version of the application program with the error.
A detailed error description. To be certain, try to reproduce the error at least three
times and exactly describe the steps you took to deliberately trigger the error.
Who to contact?
First you should contact the dealer where you bought your ELSA product. If there are still questions
remaining, contact one of the following:
ELSA on the Internet
The ELSA Internet WWW site
ELSA LocalWeb
(ELSA's dial-up WWW site:
no Internet provider required!)
ELSA and CompuServe
The ELSA forum in CompuServe
ELSA Support Fax Line
By fax to the ELSA support faxline
ELSA by Mail
Or write to ELSA
http://www.elsa.com
+49-241-938800
ISDN
X75, V120, PPP
Analog
K56flex, V.34
Protocol
PPP oder MLPPP
User name
guest
:
no password
GO ELSA
+49-241-606-6499
ELSA AG
Data Communication Support
Sonnenweg 11
D-52070 Aachen, Germany
27
Appendix
ELSA TanGo 2000
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