Do you have a question about the Q1 and is the answer not in the manual?
Questions and answers
John
March 13, 2025
keyboard is not being recognized by VIA software. Keyboard it Keychron Q1
1 comments:
Mr. Anderson
March 13, 2025
The Keychron Q1 Max keyboard is not recognized by VIA software due to an invalid protocol version error. The VIA app logs indicate that the device connection fails with the message "Failed to open the device" and "Received invalid protocol version from device." The user has attempted to use two different JSON files without success. This issue could be caused by incorrect firmware, an incompatible VIA version, or a connection issue. A possible solution is to check if the correct firmware is installed and ensure the keyboard is in the correct mode for VIA to detect it.
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Keychron Q1 Keyboard User Guide 1. Switch To The Right System Please make sure the system toggle on the top left corner has been switched to the same system as your computer’s operating system. 2. The VIA Key Remapping Software Please visit caniusevia.com to download the latest VIA software to remap the keys.
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3. The Layers There are four layers of key settings on the keyboard. The layer 0 and layer 1 are for the Mae system. The layer 2 and layer 3 are for the Windows system. If your system toggle is switched to Mac, then the layer 0 will be Active. If your system toggle is switched to Windows, then the layer 2 will be activated.
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4. The Backlight 5. Adjust the Backlight Brightness...
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6. How to Set Mission Control And Launch Pad For The Mac Click system preference and search ” Mission Control” and choose F3 as the shortcut for the Mission Control Click system preference and search ” Launch” and press F4 to set the F4 as the shortcut for the Launch Pad.
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7. Warranty The keyboard is highly customizable and easy to be rebuilt. If anything goes wrong with any of the keyboard components of keyboard during the warranty period, we will only replace the defective parts of the keyboard, not the whole keyboard. 8.
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9. How To Connect The FPC ( Flexible Print Circuit) With The Two PCBs 10. Factory Reset Troubleshooting? Don’t know what’s going on with the keyboard?
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Front height 21.8 mm (wiMout keycaps) Back height 34.8 mm (without keycaps) Front height 32.2 mm (with OEM keycaps Installed) Back height 44.2 mm (with OEM keycaps installed) Keyboard feet height 2.4 mm Angle 5.2 degree Q1 Mechanical Keyboard Overview...
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Default Key Layout: Layer 0: This Layer will be activate when your keyboard’s system toggle is switched to Mac...
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LAYER 1: This layer will be activate when your keyboard’s system toggle is switched to Mac and Press the fn/MO(1) key. LAYER 2: This layer will be activate when your keyboard’s system toggle is switched to Windows. LAYER 3: This layer will be activate when your keyboard’s system toggle is switched to Windows and Press the fn/MO(3) key.
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Key Description Third party input tools are not compatible with the keyboard.
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Do not expose the product to extreme temperatures below -10°C (5°F) or above 50°C (131°F) to preserve the lifespan of the keyboard. Keychron Q1 Keycap Size Below is the hi res image of Q1 keycap size. Q1 Keyboard Plate File...
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Troubleshooting? Or Don’t know what’s going on with the keyboard? Factory reset your Keychron Q1. 1. Download the Q1 firmware (the file needs to be unzipped) and download the QMK Toolbox. (If the download link below does not work, use this link: https://github.com/qmk/qmk_toolbox/releases)
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Download Q1 V2 Non-Knob ISO Firmware Download Q1 V2 Knob Version ANSI Firmware Download Q1 V2 Knob Version ISO Firmware Keychron Q1 Japan JIS Version Download Q1 Knob Version Japan JIS Firmware QMK Toolbox Download QMK Toolbox for Mac Download QMK Toolbox for Win 2.
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Knob version, please choose atmega32u4 for MCU (No need to choose anything for MCU if you got the Q1 Knob Version) and then click the Flash button. It will start flashing. (Note: Do Not unplug the power cable to your keyboard while it’s...
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7. Wait a few seconds and when you see the content below, it means the keyboard has flashed successfully factory reset.
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If VIA can’t pair with your Keychron Q1 after you tried flashing, you need to follow these steps: 1. Reconnect your keyboard power cable. 2. If VIA still doesn’t pair together after you reconnect the power cable, download the Keychron Q1 JSON file.
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You may contact support@keychron.com if a defect covered by the warranty arises in your product within the warranty period. Keychron will honor the warranty of our Q and V series keyboard (e.g.: Q1, Q2, V1, V2, etc.) by one of the following methods at our discretion:...
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The Key Combinations Table Of Keychron Q1 For Keychron Q1, we’ve included all the normal and useful functions keys that can be accessed via the default key combinations. Here is the table for all the key combinations and functions it can access.
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F12 (Mac mode) fn + J + Z (long press for 3s) Reset the Keyboard *Above are the default key combinations of Keychron Q1. You can customise your own key combinations on each layer and access to more functions through VIA software.
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Do you have a question about the Q1 and is the answer not in the manual?
Questions and answers
keyboard is not being recognized by VIA software. Keyboard it Keychron Q1
The Keychron Q1 Max keyboard is not recognized by VIA software due to an invalid protocol version error. The VIA app logs indicate that the device connection fails with the message "Failed to open the device" and "Received invalid protocol version from device." The user has attempted to use two different JSON files without success. This issue could be caused by incorrect firmware, an incompatible VIA version, or a connection issue. A possible solution is to check if the correct firmware is installed and ensure the keyboard is in the correct mode for VIA to detect it.
This answer is automatically generated