Appendix B: Troubleshooting B; The Nk-Ips - Ross NK Series User Manual

Appendix B: Troubleshooting

The NK-IPS

The following problems and questions are related to the NK-IPS, with brief explanations and troubleshooting help.
For questions regarding other problems or to report problems, contact Ross Technical Support.
Network/Connection Problems
Most NK-IPS network problems should be solved by your Network Administrator and are usually simply TCP/IP
address or port problems. Contact your Network Administrator for networking and address problems.
The NK-VCP
The following problems and questions are related to the NK-VCP, with brief explanations and troubleshooting help.
For questions regarding other problems or to report problems, please contact support staff.
Error Messages
Wrong Password
An incorrect password has been entered.
• Try entering the password a second time. If the same error message is displayed, ensure that the caps lock is not
on.
• If users have forgotten their password altogether, look for it in the NK-IPS Client Control Password field or
contact support staff.
NK‐IPS "IPS Name" has maximum licensed number of virtual panels connected. Upgrade License.
The NK-IPS has the maximum number of NK-VCPs connected to it.
• Ensure that all NK-VCPs connected are being used, if they are not, close them to clear communication to the
NK-IPS.
Cannot Switch ‐ Output Protected
The output for the attempted switch has been protected by another NK-VCP or control panel.
• To clear the protect, locate the NK-VCP or control panel that initially activated the protect and press the Protect
button/key.
Cannot Protect ‐ No response from Level x
The level that requires protection has briefly gone offline or is busy.
• Query the devices from in DashBoard and ensure that it is online.
• Check all physical connections to the router (T-Bus and power).
• Check for, and amend, alarms on the router's Device Properties page.
Cannot Protect ‐ Output already Protected by another
The output for the attempted protect has been protected by another NK-VCP or control panel.
• To clear the protect, locate the NK-VCP or control panel that initially activated the protect and press the Protect
button/key.
Error using System Look and Feel. Defaulting to Cross Platform Look and Feel.
The JRE encountered an error when applying the operating system look and feel, the default Java look and feel is
used instead.
• Try installing the latest Java version.
NK-IPS User Guide (v03) Appendix B: Troubleshooting • B–1