Troubleshooting - Furuno WV-100 Operator's Manual

4.

TROUBLESHOOTING

4.1 Troubleshooting
This section provides simple troubleshooting procedures which the user can follow to restore nor-
mal operation. If you cannot restore normal operation, contact your dealer.
Problem
Software does not start.
Pictures are not updated
or freeze.
Reliability of analysis re-
sult remains "low".
The software does not
start if you click [Retry] af-
ter a USB dongle authen-
tication error occurs.
The COM port does not
open.
Possible cause
The components (VisualC++
runtime) are not installed.
The USB dongle is not inserted. Check if the USB dongle is firmly in-
Software is already open.
The memory for CPU or GPU is
insufficient.
The sea weather conditions do
not meet the measurement con-
ditions of the wave radar.
GPU is highly loaded (high tem-
perature, power saving mode).
The radar pulse width is not ap-
propriate.
The USB dongle is not recog-
nized.
The PC does not recognize the
COM port.
The COM port is in use by other
software.
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Remedy
Install the supplied file "setup.exe".
serted. The LED in the dongle lights
red when the dongle is recognized
correctly.
Since this software can not start mul-
tiple times, quit the software that is al-
ready activated.
• Restart the software.
• If there is software running other
than this software, exit it.
In case of rainfall, switch to an S-band
radar.
• Check if power is supplied to the
PC (the battery is not running).
• Check if the vents on the PC are
blocked.
Change the radar pulse width to S1
since S1 is the highest in measure-
ment accuracy.
Restart the software.
• Check if the port is recognized by
the device manager.
• Check the COM port driver.
• Close if the COM port is opend by
another software.
• Quit the other software.
• Restart the PC.