Troubleshooting - Navigator PIT BOSS Owner's Manual

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.For FAQ, please visit
www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE
No Power Lights On Not Connected To Power
The Control Board Source
Fuse Blown On The
Control Board
The GFCI outlet has
been tripped.
Faulty Control Board
Fire in Fire pot Will Auger Not Primed
Not Light
Auger Motor Is Jammed
Igniter Failure
Flashing Dots On LCD The Igniter Is On
Screen
Flashing Temperature Grill Temperature Is
On LCD Screen Below 65°C /150°F
"ErH" Error Code The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
"Err" Error Code Temperature probe wire
not making connection.
14

TROUBLESHOOTING

SOLUTION
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see Electric Wire Diagram for access to electric components) Ensure all wire connections are
firmly connected and dry.
Remove hopper access panel (see Electric Wire Diagram for diagram), press in plastic tabs holding
the control board in place and carefully pull controller inside the hopper to release controller. Check
the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Remove hopper access panel (see Electric Wire Diagram for diagram), and ensure all wire connections
are firmly connected and dry. Ensure GFCI is a minimum 10 Amp service.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the igniter will timeout before
the pellets reach the fire pot. Follow Hopper Priming Procedure .
Remove cooking components from the main barrel. Press the Power Button to turn the unit on, and
inspect the auger feed system. Visually confirm that the auger is dropping pellets into the fire pot. If
not operating properly, call Customer Care for assistance or a replacement part.
Remove cooking components from the main barrel. Press the Power Button to turn the unit on,
ensure Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm that the igniter
is working by placing your hand above the fire pot and feeling for heat. Visually confirm that the
igniter is protruding approximately 13mm / 0.5 inches in the fire pot. If not operating properly, follow
Manual Start-up Procedure to continue use of grill; however, call Customer Care for assistance or a
replacement part.
This is not an error that effects the grill. Used to show that the unit has power and is in Start-Up mode
(igniter is on). The igniter will turn off after five minutes. Once the flashing dots disappear, the grill
will begin to adjust to the desired temperature selected.
This is not an error that effects the unit; however, it is used to show that there is some risk that the
fire could go out. Check hopper for sufficient fuel or if there is an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions. Check grill temperature probe and
follow Care and Maintenance instructions if dirty. Check fire pot for ash build-up or obstructions,
and follow Care and Maintenance instructions for ash build-up. Check fan. Ensure it is working
properly and air intake is not blocked. Follow Care and Maintenance instructions if dirty. Check auger
motor to confirm operation (rotation), and ensure there is no blockage in the auger tube.
Press hand hold the Power Button for two seconds to turn the unit off, and allow grill to cool. Follow
Care and Maintenance instructions. After maintenance, remove pellets, and confirm positioning of
all component parts. Once cooled, press the Power Button to turn the unit on, then select desired
temperature. If error code still displayed, contact Customer Care.
Remove hopper access panel (see Electric Wire Diagram for diagram), and check for any damage to
the Temperature Probe wires. Ensure Temperature Probe molex connectors are firmly connected, and
connected correctly, to the Control Board.