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• For Windows 8/Windows 8.1:
From the Control Panel, select View devices and printers or Devices and Printers. Select your
printer from Printers, then select See what's printing from the toolbar. Under Printer, make sure
that Use Printer Offline is not selected.
Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.
5.
5. For Wi-Fi/Wired LAN connections, use Wi-Fi Connection Assistant to change settings.
Diagnose and repair the network connections using Wi-Fi Connection Assistant.
Download Wi-Fi Connection Assistant from the below page, and install it on your computer.
Checking Printer Connection Status Using Wi-Fi Connection Assistant
Refer to below in regard to starting up Wi-Fi Connection Assistant.
Starting Up Wi-Fi Connection Assistant
Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.
6.
6. Uninstall printer driver and reinstall printer driver.
If your printer driver version is old or not installed correctly, you may not be able to print.
Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.
7. Restart computer.
7.
The computer may be unstable for some reason. Restart the computer and try to print.
Important
• When restarting the computer, choose Restart instead of Shut down.
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