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en Customer Service
Fault
The lighting does not
1
work
.
Remote control not
working.
In the LED display,
the LEDs flash one to
five times after the
appliance is switched
off.
LED 1 flashes in the
LED display.
LED 2 flashes in the
LED display.
Home Connect is not
working properly.
12 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
13 Accessories
You can buy accessories from the after-sales service,
from specialist retailers or online. Only use original ac-
cessories, as these have been specifically designed for
your appliance.
Accessories vary from one appliance to another. When
purchasing accessories, always quote the exact
product number (E no.) of your appliance. → Page 14
You can find out which accessories are available for
your appliance in our catalogue, in the online shop or
from our after-sales service.
1
Depending on the appliance specifications
14
Cause and troubleshooting
Different causes are possible.
▶
Call the after-sales service.
→ "Customer Service", Page 14
▶
Defective LED lights may be replaced by the manufacturer, their customer service or a
qualified technician (electrician) only.
The batteries are flat.
▶
→ "Replacing the batteries in the remote control", Page 13
The batteries are almost empty.
▶
→ "Replacing the batteries in the remote control", Page 13
The grease filters are saturated.
▶
→ "Cleaning grease filters in the dishwasher", Page 12
▶
→ "Cleaning grease filters manually", Page 12
The odour filters are saturated.
▶
Change the odour filter.
Different causes are possible.
▶
Go to www.home-connect.com.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
12.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡ Inside the appliance (remove grease filters for ac-
cess).
¡ On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
siemens-home.bsh-group.com
Accessories
Clean Air Standard circu-
lating-air kit, external,
stainless steel
Clean Air Stand. recirc. kit
ext. white
Clean Air standard odour
filter (replacement)
Order number
LZ21JXC51
LZ21JXC21
LZ21JCB11
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