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en Disposal
Fault
The LED lighting
does not work.
The button illumina-
tion does not work.
Home Connect is not
working properly.
The hob-based hood
control is not working
properly.
Disposal
12 Disposal
Disposal
12.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
1.
Unplug the appliance from the mains.
2.
Cut through the power cord.
3.
Dispose of the appliance in an environmentally
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
13 Customer Service
Customer Service
Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
14
Cause and troubleshooting
Different causes are possible.
▶
Defective LED lights may be replaced by the manufacturer, their customer service or a
qualified technician (electrician) only.
▶
Call
→ "Customer Service", Page 14.
The control unit is faulty.
▶
Call
→ "Customer Service", Page 14.
Different causes are possible.
▶
Go to www.home-connect.com.
It may be necessary to change the settings.
▶
Read the instruction manual for the hob.
▶
Go to www.home-connect.com.
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
13.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡ Inside the appliance (remove grease filters for ac-
cess).
¡ On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
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