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Contact Rheem Thermal Service without undue delay after detection of the defect and, in any event, within the applicable
warranty period.
You are not entitled to make a claim under this warranty if your unit:
Does not have its original serial numbers or rating labels.
Is not installed in Australia.
If you wish to make a claim under this warranty, you need to:
Contact Rheem Thermal on 02 9684 3684 and provide owner's details, address of the unit, a contact number and date of
installation of the heater or if that's unavailable, the date of manufacture, model and serial number (from the rating label on the
heater)
Rheem Thermal will arrange for the heater to be tested and assessed on-site.
If Rheem Thermal determines that you have a valid warranty claim, Rheem Thermal will repair or replace the heater in
accordance with this warranty
Any expenses incurred in the making of a claim under this warranty will be borne by you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
The Rheem Thermal warranty (set out above) is in addition to any rights and remedies that you may
have under the Australian Consumer Law.
Contact Rheem Thermal for international warranty terms and conditions.
Rheem Thermal Manual
water to water Hot water
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
THE AUSTRALIAN CONSUMER LAW
INTERNATIONAL WARRANTY PROVISIONS
16
04/02/2021
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