Warranty - Vantron TMC Series User Manual

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3.2 Warranty

Product Warranty
VANTRON warrants to its CUSTOMER that the Product manufactured by VANTRON, or its
subcontractors will conform strictly to the mutually agreed specifications and be free from
defects in workmanship and materials (except that which is furnished by the CUSTOMER)
upon shipment from VANTRON. VANTRON's obligation under this warranty is limited to
replacing or repairing at its option of the Product which shall, within 36 months after
shipment, effective from invoice date, be returned to VANTRON's factory with
transportation fee paid by the CUSTOMER and which shall, after examination, be disclosed
to VANTRON's reasonable satisfaction to be thus defective. VANTRON shall bear the
transportation fee for the shipment of the Product to the CUSTOMER.
Out-of-Warranty Repair
VANTRON will furnish the repair services for the Product which are out-of-warranty at
VANTRON's then-prevailing rates for such services. At customer's request, VANTRON will
provide components to the CUSTOMER for non-warranty repair. VANTRON will provide
this service as long as the components are available in the market; and the CUSTOMER is
requested to place a purchase order up front. Parts repaired will have an extended
warranty of 3 months.
Returned Products
Any Product found to be defective and covered under warranty pursuant to Clause above,
shall be returned to VANTRON only upon the CUSTOMER's receipt of and with reference
to a VANTRON supplied Returned Materials Authorization (RMA) number. VANTRON shall
supply an RMA, when required within three (3) working days of request by the CUSTOMER.
VANTRON shall submit a new invoice to the CUSTOMER upon shipping of the returned
products to the CUSTOMER. Prior to the return of any products by the CUSTOMER due to
rejection or warranty defect, the CUSTOMER shall afford VANTRON the opportunity to
inspect such products at the CUSTOMER's location and no Product so inspected shall be
returned to VANTRON unless the cause for the rejection or defect is determined to be the
responsibility of VANTRON. VANTRON shall in turn provide the CUSTOMER turnaround
shipment on defective Product within fourteen (14) working days upon its receipt at
VANTRON. If such turnaround cannot be provided by VANTRON due to causes beyond the
control of VANTRON. VANTRON shall document such instances and notify the CUSTOMER
immediately.
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