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Shanghai Baudcom Communication Device Co.,Ltd
Chapter 4 Frequently Asked Questions
1.
Q: Are all the indicators off?
Answer: (1) The power supply is turned off or the power adapter is damaged.
(2) The indicator LED switch is off.
2. Q: Why do Los lights flash?
Answer: (1) No optical signal. Perhaps the optical fiber is damaged or the
connection is loose.
(2) Low optical power.
(3) The optical fiber is dusty.
Q: Is the LAN indicator off?
Answer: (1) The indicator LED switch is off.
(2) The cable is damaged or loosely connected.
(3) The cable type is incorrect or too long.
Q: Can't your computer access the Web?
A: (1) The pC and SFU are not in the same network segment. By default, the
LAN IP address is 192.168.0.100/24.
(2) The cable is damaged.
(3) IP conflict or loop.
Q: Users cannot access the Internet.
A: (1) The PC has an incorrect IP address, gateway or network damage.
(2) There is a loop or attack in the network.
(3) Routing mode No IP address is obtained for WAN connection or DNS is
disabled.
1. Q: The customer cannot use the VoIP service.
Answer: (1) Telephone or wire damage.
(2) The SIP account has not been registered.
(3) The dialing method is incorrect.
2. Q: HGU stops working after a period of time.
Answer: (1) The power supply cannot work properly.
(2) Equipment overheating.
Website: http://www.baudcom.com.cn
Email: info@baudcom.com.cn
13
Tel: +86 21 37709251
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