After-Sales Service - Siemens WM08K060HK Instruction Manual

After-sales service

en
Faults
Foam escapes from the
detergent drawer.
Intense noise, vibrations
and "wandering" during
spinning.
Indicator lamps do not
function during operation.
Detergent residues on the
laundry.
If you cannot correct a fault yourself (after switching off/on) or a repair is required:
Set the programme selector to off position. The appliance is switched off.
■
Unplug the mains plug from the socket.
■
Turn off the tap and call the after-sales service. ~ Page 24
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4
After-sales service
If you cannot correct the fault yourself,
A f t e r - s a l e s s e r v i c e
(see section, Faults and what to do
about them ~ Page 21), please
contact our after-sales service. ~
Cover page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give the after-sales service the
product number (E no.) and the
production number (FD) of the
appliance.
Product number
24
Cause/remedial action
Too much detergent used?
■
Mix one tablespoon of fabric softener with 1/2 litre water and pour into
compartment II (not for outdoor fabrics, sportswear fabrics or those made
with down).
Reduce the detergent dosage for the next wash cycle.
Improper detergent use? Only use detergent suitable for front-loading
■
washing machines.
Is the appliance levelled? Level the appliance. ~ Page 31
■
Are the appliance feet fixed? Secure the appliance feet. ~ Page 31
■
Transport locks removed? Remove the transport locks. ~ Page 28
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Power cut?
■
Circuit breakers tripped? Switch the circuit breakers back on or replace
■
them.
If the fault occurs repeatedly, call the after-sales service. ~ Page 24
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Occasionally, phosphate-free detergents contain water-insoluble residues.
■
Select q Rinse or brush the laundry after washing.
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Production number
You can find this information,
*depending on the model:
On the inside of the washing machine
door*/in the opened service flap* and
on the rear of the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.