Frequently Asked Questions - Philips Fidelio L3 User Manual

8 Frequently
asked
questions
My Bluetooth headphones do not turn on.
The battery level is low. Charge the
headphones.
I cannot pair my Bluetooth headphones
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headphones.
How to reset pairing.
Press/hold both Power button + ANC for
3s with USB power removed.
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see 'Technical data' on
page 8).
The volume level of the headphones is too
low.
Some Bluetooth devices cannot link the
volume level with the headphones
through volume sync. In this case, you
have to adjust the volume on your
Bluetooth device independently to
achieve an appropriate volume level.
Cannot change with other USB cable.
The product does not support USB type C
to USB type C charging cable.
Please always use the supplied USB
charging cable (USB type A to USB type
C).
The Bluetooth device cannot find the
headphones.
• The headphones may be connected to
a previously paired device. Turn off the
connected device or move it out of
range.
• Pairing may have been reset or the
headphones have been previously
paired with another device. Pair the
headphones with the Bluetooth
device again as described in the user
manual. (see 'Connect the head-
phones to your Bluetooth device' on
page 6).
My Bluetooth headphones are connected
to a Bluetooth stereo enabled mobile
phone, but music only plays on the mobile
phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headphones.
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headphones and Bluetooth device, or
remove obstacles between them.
• Charge your headphones.
For further support, visit www.philips.com/support.