Topdon Phoenix Plus User Manual page 45

Q: There is no power in the VCI dongle after connecting to the vehicle's DLC port.
A:
Possible Cause
Poor contact of the VCI dongle.
Poor contact of vehicle's DLC port.
Too low voltage of the vehicle battery.
Damage of the VCI dongle.
Q: Software upgrade failed.
A:
Possible Cause
The equipment is not connected to the
Internet.
The user name or password is wrong.
Server problem.
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Solution
Plug out the VCI dongle, and then
plug it in again.
Plug out the VCI dongle, and then
plug it in again.
Recharge the vehicle battery.
•
Replace the vehicle battery if it
•
is damaged.
Contact TOPDON after-sales service to get
support.
Solution
Check its network connection.
Check the user name and password.
Server maintenance, please try again later.