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Password problems
Problem:
You forgot your password.
Solution:
v If you forget your power-on password, you must take your computer to a
v If you forget your hard disk password, a Lenovo authorized servicer
v If you forget your supervisor password, a Lenovo authorized servicer
Note: If you are using Windows XP and have registered your computer for
Password Reset Service, you can reset power-on password or hard disk
password by pressing the ThinkVantage button or F12 at the password
prompt. To use this function, set up using ThinkVantage technologies
software in advance.
Keyboard problems
Problem:
All or some keys on the keyboard do not work.
Solution:
For Windows Vista
1. Click Start → Control Panel.
2. Click Hardware and Sound, and then click Keyboard.
3. Select the Hardware tab. In the Device Properties, make sure that the
For Windows XP:
1. Click Start → Control Panel.
2. Click Printers and Other Hardware, and then click Keyboard.
3. Select the Hardware tab. In the Device Properties, make sure that the
If keys on the keyboard still do not work, have the computer serviced.
Lenovo authorized servicer or a marketing representative to have that
password canceled.
cannot reset your password or recover data from the HDD or SSD. You
must take your computer to a Lenovo authorized servicer or a marketing
representative to have the HDD or SSD replaced. Proof of purchase is
required, and a fee will be charged for parts and service.
cannot reset your password. You must take your computer to a Lenovo
authorized servicer or a marketing representative to have the system
board replaced. Proof of purchase is required, and a fee will be charged
for parts and service.
®
:
Device Status is This device is working properly.
Device Status is This device is working properly.
Chapter 3. Solving computer problems
19
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