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X200 Tablet
Service and Troubleshooting Guide


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   Summary of Contents for Lenovo ThinkPad X200 7458

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    ® ThinkPad X200 Tablet Service and Troubleshooting Guide...

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    ® ThinkPad X200 Tablet Service and Troubleshooting Guide...

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    © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

  • Page 5: Table Of Contents

    Pointing device problems Sleep (standby) or hibernation problems Computer screen problems . Battery problems . AC adapter problems . © Copyright Lenovo 2008 Chapter 4. Recovery options . Introducing Rescue and Recovery . Restoring the factory contents . Recovering data.

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    Avis de conformité à la réglementation d’Industrie Canada. European Union EMC Directive conformance statement . EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . Japanese VCCI Class B statement . EU WEEE Statements . ® ThinkPad X200 Tablet Service and Troubleshooting Guide Notice for users in the U.S.A.

  • Page 7: Read This First

    Protect yourself from the heat generated by the AC adapter. Prevent your computer from getting wet. © Copyright Lenovo 2008 When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.

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    Protect the cables from being damaged. Protect your computer and data when moving it. Handle your computer gently. Carry your computer carefully. ® ThinkPad X200 Tablet Service and Troubleshooting Guide Applying strong force to cables may damage or break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on,...

  • Page 9: Chapter 1. Finding Information

    Center, click Access on-system help. v Click Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. Safety and Warranty Guide includes general safety instructions and complete Lenovo © Copyright Lenovo 2008 ® computer and get started. It includes a ®...

  • Page 10: Finding Information With The Thinkvantage Button

    Regulatory Notice supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.

  • Page 11: Chapter 2. Taking Care Of Your Thinkpad Computer

    – Avoid directly exposing your computer to the air from an appliance that can produce negative ions. – Keep your computer and peripherals as far as possible from such an appliance. – Wherever possible, ground your computer to facilitate safe electrostatic discharge. © Copyright Lenovo 2008...

  • Page 12: Be Gentle With Your Computer

    Register your computer v Register your ThinkPad products with Lenovo (visit the following Web site: This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 13: Be Sure Not To Modify Your Computer

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, or HDD or SSD. Care for the fingerprint reader...

  • Page 14: Tips On Using The Tablet Digitizer Pen

    v Do not pick up or hold the computer by the display only. v Do not hit, vibrate, or bump the computer display. v To allow free ventilation, do not place any obstacle, such as a thick-piled carpet or a soft cushion, in front of the fan. v When you use the computer in picture frame mode, hold the display with one hand and use the Tablet Digitizer Pen.

  • Page 15: Cleaning The Cover Of Your Computer

    Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2.

  • Page 16: Cleaning The Touch Panel Display

    Cleaning the touch panel display 1. To remove fingerprints, etc., from the touch panel display, use a dry, soft, lint-free cloth. (A piece of absorbent cotton will also serve the purpose.) Do not apply solvents to the cloth. 2. Gently wipe foreign particles and dust from the touch panel with one side of the cloth.

  • Page 17: Chapter 3. Solving Computer Problems

    Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 34 of this Guide.

  • Page 18: Entering The Bios Setup Utility

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 51 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 53. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 19: Diagnosing Problems

    Attention: v If you need help or further information about the problem, choose any of the following: – Lenovo Troubleshooting Center – Update System Drivers – System Information v Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test;...

  • Page 20: Diagnosing Problems Using Pc-doctor From The Service Partition

    Access Help, and run the program for a diagnostic test of the HDD or SSD. v Download PC-Doctor for DOS for your computer from the following Web site: Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system.

  • Page 21: Troubleshooting

    Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message 0176: System Security - The...

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    Message 01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue. 0200: Hard disk error 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or 0230: Shadow RAM error 0231: System RAM error 0232: Extended RAM...

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    Message Solution 0251: System CMOS The system CMOS might have been corrupted by an checksum bad application program. The computer uses the default settings. Run the BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0271: Date and time Neither the date nor the time is set in the computer.

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    Message 2100: Initialization error on HDD0 (Main hard disk drive) 2102: Initialization error on HDD1 (Ultrabay hard disk drive) 2110: Read error on HDD0 (Main hard disk drive) 2112: Read error on HDD1 (Ultrabay hard disk drive) The power-on password prompt The hard disk password prompt Hibernation error...

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    Message Solution EMM386 Not Edit C:\CONFIG.SYS and change a line from Installed - Unable to device=C:\WINDOWS\EMM386.EXE RAM Set Page Frame Base Address. device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Enter the BIOS Setup Utility. Press F9 and then Enter to load Configuration Error - the default setting.

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    If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. 0187: EAIA data access error 0188: Invalid RFID serialization information area 0189: Invalid RFID configuration information area...

  • Page 27: Errors Without Messages

    Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps: 1. Turn off the computer by pressing and holding the power switch for 4 seconds or more.

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    Problem: The screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Do either of the following: v Move the TrackPoint or press a key to exit the screen saver. v Press the power switch to resume from sleep (standby) or hibernation. Problem: The computer does not respond.

  • Page 29: Memory Problems

    Lenovo authorized servicer or a marketing representative to have that password canceled. v If you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the HDD or SSD. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the HDD or SSD replaced.

  • Page 30: Keyboard Problems

    Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: For Windows Vista 1. Click Start → Control Panel. 2. Click Hardware and Sound, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the For Windows XP: 1.

  • Page 31: Sleep (standby) Or Hibernation Problems

    Sleep (standby) or hibernation problems Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test (POST). Solution: 1. Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications”...

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    Problem: While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1.

  • Page 33: Computer Screen Problems

    Computer screen problems Problem: Incorrect characters appear on the screen. Solution: 1. Make sure that the operating system and the application program are installed correctly. 2. If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen every time I turn on my computer.

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    Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1.

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    Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5.

  • Page 36: Battery Problems

    Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power-off method in the standard charge time for the computer. Solution: For details, see ″Problem solving″ in Access Help Problem: The computer does not operate with a fully charged battery.

  • Page 37: Hard Disk Drive (hdd) Or Solid State Drive (ssd) Problems

    Hard disk drive (HDD) or solid state drive (SSD) problems Problem: After setting a hard disk password on the HDD or SSD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm.

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    Problem: You cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password.

  • Page 39: Fingerprint Reader Problems

    Fingerprint reader problems Problem: You cannot register or authenticate your finger. Solution: If your finger has any of the following conditions, you may not be able to register or authenticate it. v Your finger is wrinkled, rough, dry, injured, stained, oily, or wet. v The surface of your finger is very different from when you enrolled your fingerprint.

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    Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: The device that starts up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility. To check whether the device is included in the ″Boot priority order″...

  • Page 41: Copyright Lenovo

    “Problem solving” in Access Help. Solid state drive (SSD) With Lenovo technologies advancing to provide you with the best engineered systems, some models are equipped with a solid state drive (SSD) for data storage. This cutting-edge technology enables notebook systems to be lighter, smaller and faster.

  • Page 42: Restoring The Factory Contents

    Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space.

  • Page 43: Recovering Data

    Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you can restore the factory contents by using the discs in the following procedure: 1.

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    ® ThinkPad X200 Tablet Service and Troubleshooting Guide...

  • Page 45: Chapter 5. Upgrading And Replacing Devices

    1. Turn off the computer, or enter hibernation mode. Then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Slide and hold the battery latch 1 . Then, remove the battery 2 . © Copyright Lenovo 2008...

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    4. Install a fully charged battery by sliding it into the battery compartment 5. Slide the battery latch to the locked position 2 . 6. Turn the computer over again. Connect the AC adapter and the cables to the computer. ®...

  • Page 47: Upgrading The Hard Disk Drive Or Solid State Drive

    You can replace the solid state drive (SSD) or the hard disk drive (HDD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative. Note: v Replace the HDD or SSD only if you are upgrading it or having it repaired.

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    To replace the HDD 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw 1 that secures the drive slot cover. Then, flip out the cover 2 and pull up to remove it 3 .

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    6. Detach the rubber rails from the drive. 7. Attach the rubber rails to the new drive. 8. Insert the drive into the drive bay; then press it firmly into place. Chapter 5. Upgrading and replacing devices...

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    9. Insert and reinstall the cover of the drive slot 1 . Then, slide in the cover 2 and reinstall the screw 3 . 10. Reinstall the battery. 11. Turn the computer over again. Connect the AC adapter and the cables to the computer.

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    To replace the SSD 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw 1 that secures the drive slot cover. Then, flip out the cover 2 and pull up to remove it 3 .

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    6. Pull the tab to remove the SSD from the adapter. 7. Insert a new SSD into the bracket. ® ThinkPad X200 Tablet Service and Troubleshooting Guide...

  • Page 53: Replacing Memory

    8. Insert the drive into the drive bay; then press it firmly into place. 9. Insert and reinstall the cover of the drive slot 1 . Then, slide in the cover 2 and reinstall the screw 3 . 10. Reinstall the battery. 11.

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    Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate (DDR) 3 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer.

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    6. If the SO-DIMM is already in the memory slot, remove it to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2 . Be sure to save it for future use.

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    7. Find the notch on the contact edge side of the SO-DIMM you are installing. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ;...

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    Note: If you install a memory module in only one of the two memory slots, install it in the slot indicated as “SLOT-0”. SLOT-0 8. Reinstall the cover of the memory slot by aligning the side of the cover first 1 , and closing the cover. Then tighten the screws to secure the cover 2 .

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    To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility. 3. The “Installed memory” item shows the total amount of memory installed in your computer.

  • Page 59: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

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    Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 61: Getting Help Around The World

    Support Web site at If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...

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    Country or Region Brazil Canada Chile China China (Hong Kong S.A.R.) China (Macau S.A.R.) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Estonia ® ThinkPad X200 Tablet Service and Troubleshooting Guide Telephone Number Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) 1-800-565-3344...

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    Country or Region Telephone Number Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) India...

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    +44 (0)1475-555-055 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Spanish) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420 (Filipino) +48-22-878-6999 +351 21 892 7046 (Portuguese) +4-021-224-4015 Moscow: +7 (495) 258 6300...

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    Country or Region Telephone Number United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6.

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    ® ThinkPad X200 Tablet Service and Troubleshooting Guide...

  • Page 67: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.

  • Page 68: Types Of Warranty Service

    An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at

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    Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment.

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    ® ThinkPad X200 Tablet Service and Troubleshooting Guide...

  • Page 71: Appendix B. Customer Replaceable Units (crus)

    Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL “” provide instructions for replacing self-service and optional-service CRUs.

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    The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide.

  • Page 73: Appendix C. Features And Specifications

    Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v RJ45 Ethernet connector v RJ11 Modem connector (on some models) v Serial Ultrabay Slim (in optional ThinkPad X200 UltraBase v Docking connector © Copyright Lenovo 2008 ®...

  • Page 74: Specifications

    Optical drive (in ThinkPad X200 UltraBase) v DVD drive v CD-RW/DVD drive v DVD Multi-Burner drive v DVD Multi-Burner/Blu-ray drive Wireless features v Integrated wireless LAN v Integrated Bluetooth v Integrated wireless WAN (on some models) v Integrated Wireless USB (on some models) Security features v Fingerprint reader Tablet features...

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    v 65 W (222 Btu/hr) or 90 W (307 Btu/hr) maximum, depending on the model Power source (AC adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the AC adapter: 100-240 V AC, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack –...

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    ® ThinkPad X200 Tablet Service and Troubleshooting Guide...

  • Page 77: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 78: Export Classification Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 79: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 80: Eu-emc Directive (2004/108/ec) En 55022 Class B Statement Of Compliance

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

  • Page 81: Japanese Vcci Class B Statement

    WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate.

  • Page 82: Energy Star Model Information

    For more information about ENERGY STAR, visit the following Web site: Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: ®...

  • Page 83

    ® The Wake on LAN function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on...

  • Page 84: Notice For Regulatory Information

    8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to, click Troubleshooting, and then click User’s guides and manuals. ® ThinkPad X200 Tablet Service and Troubleshooting Guide...

  • Page 85: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery ThinkPad ThinkVantage TrackPoint UltraBase Ultrabay Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.

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    ® ThinkPad X200 Tablet Service and Troubleshooting Guide...

  • Page 87: Index

    13 factory contents restoring 34 features hardware 65 features and specifications 65 finding information 1 © Copyright Lenovo 2008 fingerprint reader caring for 5 troubleshooting 31 frequently asked questions 9 hard disk drive diagnosing 11 troubleshooting 29...

  • Page 88

    touch panel (continued) tips 6 trademarks 77 troubleshooting 13 AC adapter 28 battery 28 computer screen 25 error messages 13 errors without messages 19 fingerprint reader 31 keyboard 22 memory 21 password 21 pointing device 22 sleep or hibernation 23 startup problems 31 storage device 29 upgrading devices 37...

  • Page 90

    Part Number: 44C9712 Printed in China (1P) P/N: 44C9712...

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