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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com.tw.
If you experience
Washer Not Performing As Expected (cont.)
Washer not draining/
Using cycles with a slower spin speed.
spinning; loads are
still wet (cont)
Washer not loaded as recommended.
The load may be out of balance.
Not using HE detergent or using too much
HE detergent.
Small items may have been caught in the
pump or stuck between the washer drum
and the outer tub.
There are too many clothes in the Wash
& Dry cycle.
One some models: Drain pump filter is dirty.
Wash cycle has been canceled and door
opened before water has drained.
Washer is spinning
The washer is measuring the mass
clothes without water
of the dry load.
Door locked at end
Water remaining in washer after cycle.
of wash cycle
Door will not unlock
Door locks when cycle has started.
Incorrect or wrong
Check for proper water supply.
wash or rinse
temperatures
Washing many loads.
Desired setting or
For best performance, not all settings are
option does not light
available with each cycle, and some options
cannot be used together.
Load not rinsed
Check for proper water supply.
Not using HE detergent or using too much
HE detergent.
Possible Causes
Cycles with slower spin speeds remove less water than
cycles with fast spin speeds. Use the recommended cycle/
speed spin for your garment.
A tightly packed or unbalanced load may not allow the
washer to spin correctly, leaving the load wetter than
normal. See the Cycle Guide for load size recommendation
for each cycle.
Avoid washing single items. Balance a single item, such as
a rug or jeans jacket with a few extra items.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer's directions for your
load. To remove extra suds, select DRAIN & SPIN with EXTRA
RINSE. Do not add detergent.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
Only use the Wash & Dry cycle for two to four lightly soiled
synthetic garments, athletic uniforms, or workout wear.
One some models: Clean drain pump filter. See "Cleaning the
Drain Pump Filter/Draining Residual Water."
Run Drain & Spin to remove any excess water.
This measurement is normal and ensures the best cycle time
for your load.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
If the "Add Garment" light is lit, touch START/PAUSE once.
The door will unlock.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
See "Cycle Guide" for the available settings and options for
each cycle.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valves.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hoses.
The suds from non-HE detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
Solution
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