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2. Troubleshooting
2-1 Summary
Check the following before requesting a service from the Service Centre.
The installed SmartThings app cannot access
the air conditioner.
I cannot log in with my Samsung account.
A failure message appears
while adding devices..
I found a failure message in 0
to 1 percent of device addition
process.
I found a failure message in
Adding
99 percent of device addition
device(s)
process.
The app displays an
authorization failure before
pressing the user agreement
button.
AWG
mm
2
mm
G
L
The app displays an
0.25~
22~16
1.5
1.65
authorization failure on the
user agreement screen.
The screen requests to
initialize the user account.
AWG
mm
mm
mm
2
2
The power LED and Wi-Fi connection LED are
o t
h t
e
i W
i F -
t i k
i w
h t
h t
t e
a r
k c
n i
0.25~
blinking.
22~16
1.5
1.65
s e
o c
n
n
e
t c
d e
o t
h t
e
i W
i F -
t i k
i w
h t
h t
After adding a device, the SmartThings app
displays the disconnection event.
) blinks, it means the Wi-Fi kit does not find connected indoor units. In
Are all three LED indicators
) blinks, it means the Wi-Fi kit does not find connected indoor units. In
on the Wi-Fi Kit turned on?
e
i W
i F -
t i k
i w
h t
h t
t e
a r
k c
n i
g
u f
n
Does only
The controls
)
n
e
t c
d e
o t
h t
e
i W
i F -
t i k
i w
h t
h t
t e
a r
k c
)
display of the Wi-Fi Kit?.
of the
Ⓑ-
)
SmartThings
Is the
) blinks, it means the Wi-Fi kit does not find connected indoor units. In
app do not
Are all LED indicators on the
operate.
) blinks, it means the Wi-Fi kit does not find connected indoor units. In
Wi-Fi Kit blinking?
Is the
)
CAUTION
) is turned on until the process which connects the wired/
NOTE
Samsung Electronics
) is turned on until the process which connects the wired/
Symptom
2
mm
t
ΦD
G
E
3
0.7
3.8 10.0 4.5
t
ΦD
G
E
F
g
u f
n
t c
o i
. n
h T
e
d
v e
c i
s e
o c
n
n
e
t c
3
0.7
3.8 10.0 4.5
6.5
t e
a r
k c
n i
g
u f
n
t c
o i
. n
h T
e
d
v e
c i
s e
o c
n
t c
o i
. n
h T
e
d
v e
c i
s e
o c
n
n
e
t c
d e
o t
appear on the
n i
g
u f
n
t c
o i
. n
h T
e
d
v e
c i
s e
o c
n
n
e
t c
d e
indicator blinking?
indicator blinking?
2015-02-27 오후 4:09:22
∙ Make sure you have connected the air conditioner to a wireless
router.
∙ Try recovering your ID and password from the Samsung account
page.
∙ This may fail temporarily due to the distance from the router or
some interferences. Try again later.
∙ You can add device units only in AP search state.
Check that both the power LED and Wi-Fi setup LED are turned on.
Otherwise, press and hold the AP button for over 5 seconds to acti-
vate the AP search.
∙ You cannot add any device without deleting it once the device has
already been added to the SmartThings app. To add the connected
device again, first remove it and then proceed with the process.
∙ If you are using a Samsung smartphone, the server may not be
connected temporarily. Turn off and on the power of the Wi-Fi Kit,
launch the SmartThings app again, and then try adding a device
again.
∙ If your phone is not a Samsung product, check that you have en-
tered a wrong Wi-Fi password. Try adding devices again.
∙ Check whether there are any Wi-Fi Kits already added to the
SmartThings app. When there are devices added, first remove them
and try again.
F
W
L
6.5
6.0 21.2
∙ You must press the AP button within 1 minute. Try adding devices
again.
∙ This happens when the user has already added devices. Follow the
instructions provided in the SmartThings app.
∙ The communication between the Wi-Fi Kit and indoor/outdoor
W
L
units is unstable. Check the communication cables for indoor and
d e
o t
W
- i
6.0 21.2
outdoor units or check the central control option for indoor units.
n
e
t c
d e
o t
W
- i
∙ This happens when a device is being added to the server or it is
temporarily disconnected from the router. End the SmartThings
app and then launch it again.
∙ Reset the Wi-Fi Kit and then check it again.
W
- i
∙ Make sure you have entered the correct Wi-Fi password when add-
o t
W
- i
ing a device.
∙ Check the router status.
∙ Check that the wireless router is connected to the Internet.
∙ This indicates a Wi-Fi Kit malfunction. Contact the Samsung service
centre.
∙ The Wi-Fi Kit is not connected to the indoor unit(s) normally.
Contact the Samsung service centre.
7
7
Measure
2-1
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