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CHAPTER 6: TROUBLESHOOTING
CHAPTER 1: HEADLINE
Problem: Laptop failed to wake up from the Ethernet port.
Solution: Check the settings under BIOS Items to make sure the laptop supports wake-up-from-the Ethernet port function.
** For other issues on the Display, refer to DisplayLink Troubleshooting: General:
https://support.displaylink.com/knowledgebase/topics/80206-troubleshooting-general
Problem: Hosts are not powered from docking station.
Solutions:
1. The docking station can still connect to the hosts with a USB-C port that doesn't support Power Delivery (must still support DP
Alt Mode). In this configuration, the docking station will not provide power to your host.
2. Use the USB Type-C cable that we provided or make sure that your USB Type-C cable has the E-marker chip inside and supports a
5A-20V power rating.
Problem: There is no video out from HDMI.
Solution:
Not all USB-C Ports from source support the full USB-C functionality. Ensure that your Host Computer's USB-C port supports DP Alt
Mode function. Otherwise, the docking station will not work properly.
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