Samsung QM43B User Manual
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Samsung QM43B User Manual

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User Manual
QM43B QM50B QM55B QM65B QM75B QM65B-N QM43B-T QM55B-T
The color and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
© Samsung
Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.

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Summary of Contents for Samsung QM43B

  • Page 1 © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.

  • Page 2: Table Of Contents

    Using a touchscreen monitor Checking the Components (Supported models: QMB-T) Connecting to an Audio System Parts Connecting the LAN Cable Ports Touchscreen monitor QM43B/QM50B/QM55B/QM65B/QM65B-N/ Read below before using the product Changing the Input source QM75B Source Connecting the touch overlay QM43B-T/QM55B-T Web Browser...
  • Page 3 Table of contents Multiple Display Control Menu Clone Product ID Settings Cable Connection Picture Device ID RS232C Cable Device ID Auto Set OnScreen Display LAN Cable PC Connection Cable Connection Sound Control Codes Video Wall Network Video Wall Using MDC Network Settings (Wired) Horizontal x Vertical MDC Program Installation/Uninstallation...
  • Page 4 Table of contents Troubleshooting Guide Appendix Requirements Before Contacting Samsung Responsibility for the Pay Service (Cost to Customer Service Center Customers) Testing the Product Not a product defect Checking the Resolution and Frequency A Product damage caused by customer's fault Check the followings.

  • Page 5: Before Using The Product

    Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).

  • Page 6: Electricity And Safety

    Electricity and Safety Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. " The following images are for reference only. Real-life situations may differ from what is Clean any dust around the pins of the power plug or the power socket with a dry cloth. shown in the images.

  • Page 7: Installation

    An increased internal temperature may cause a fire. Only use the power cable provided with your product by Samsung. Do not use the power cable with other products. Do not install the product in a poorly ventilated space such as An electric shock or fire may result.
  • Page 8 If the product is installed in an unusual location, the surrounding environment may cause a serious quality problem. Therefore, be sure to contact Samsung Customer Service Center before installation. (Places where many fine dusts are generated, places where chemicals are used,...

  • Page 9: Operation

    If the product is dropped or its appearance is damaged, turn off the • Product failure, an electric shock or fire may result. power switch and disconnect the power cord. Then contact Samsung Customer Service Center. During a lightning or thunderstorm, power off the product and disconnect the power cord.
  • Page 10 There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • Contact Samsung Customer Service Center for repairs. • An electric shock or fire may result. When you do not use the product for a long time due to vacation or other reason, disconnect the power cord from the power socket.

  • Page 11: Precautions When Handling The Panel

    Precautions when handling the panel Rest your eyes for more than 5 minutes for every 1 hour of product use. Eye fatigue will be relieved. " The color and the appearance may differ depending on the model. Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.

  • Page 12: Cleaning

    Cleaning Warning Do not spray water or cleaner directly on the product. • The product’s surface may be damaged, or the markings may be erased. • An electric shock or fire may result. Caution When cleaning, be sure to disconnect the power plug and wipe gently with a soft and dry cloth such as superfine fibers or cotton flannels to prevent scratches.

  • Page 13: Storage And Maintenance

    Cleaning the exterior and display • Contact Samsung Customer Service Center if the inside of the product needs cleaning (service fee will be charged). Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth.

  • Page 14: Preparations

    HOLDER-CABLE Batteries (AAA x 2) RS232C adapter D-SUB (9-pin) type RS232C cable. Remote Control (Supported models: QM65B, (Not available in some locations) (Supported models: QM**B) QM75B) TOUCH OUT cable x 2 (Supported models: QM43B-T, QM55B-T)

  • Page 15: Parts

    Parts " The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Remote sensor Parts Description Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function.

  • Page 16: Ports

    Connect to a USB memory device. USB 2 ¨(1.0A) " The USB ports on the product accept a maximum constant current of 1.0A. QM43B/QM50B/QM55B/QM65B/ If the maximum value is exceeded, USB ports may not work. QM65B-N/QM75B Connect to a USB memory device.

  • Page 17: Qm43B-T/Qm55B-T

    QM43B-T/QM55B-T Port Description Connect to a USB memory device. " The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. USB 2 ¨(1.0A) " The USB ports on the product accept a maximum constant current of 1.0A.

  • Page 18: Control Menu

    Control menu Items Description Power off the product. " The power button(«) is located on the bottom of the product. • With the control menu screen displayed, briefly press the power button to Power off move the cursor to Power off , and then press and hold the power button to "...

  • Page 19: Administrator Menu (Supported Models: Qmb-T)

    Administrator menu (Supported Buttons Description models: QMB-T) Adjust the Volume. Volume • Select Volume from the administrator menu. Enter Home screen. " Touching and holding on the screen when the product is turned on Home displays the administrator menu. • Select Home from the administrator menu.

  • Page 20: Remote Control

    Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product. Power on the product.
  • Page 21 Quickly select frequently used functions by Display information about the current input source. pressing it while a content is playing. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. Return to the previous menu. Exit the current menu.

  • Page 22: Before Installing The Product (Installation Guide)

    Before Installing the Product (Installation Ventilation Guide) " Contact Samsung Customer Service Center for further details. Installation on a Perpendicular Wall To prevent injury, this apparatus must be securely attached to the floor/wall in accordance Minimum 40 mm with the installation instructions.

  • Page 23: Installing The Wall Mount

    We recommend you contact a technician for assistance when installing the wall mount bracket. • Samsung is not responsible for any damage to the product or injury to yourself or others if you select to install the wall mount on your own.

  • Page 24: Wall Mount Kit Specifications (Vesa)

    Samsung is not liable for these kinds of accidents. Wall • Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is mount used or the consumer fails to follow the product installation instructions.

  • Page 25: Using A Touchscreen Monitor (Supported Models: Qmb-T)

    Chapter 03 Using a touchscreen monitor (Supported models: QMB-T) Touchscreen monitor Connecting the touch overlay Control a PC by tapping the screen instead of using an input device such as a keyboard or " Touch functions are not supported in applications other than the OSD menu and mouse.

  • Page 26: Connecting The Touchscreen Monitor

    Connecting the touchscreen monitor Connection Using an DP Cable " Connecting parts may differ in different products. Connecting to a PC Connect your PC to the product using a DP, HDMI or HDMI-DVI cable. Connecting the devices using a HDMI cable Connect the power cable from the product to the power outlet.

  • Page 27: Connecting To A Laptop Or Tablet Pc

    Connecting to a laptop or tablet PC A laptop or tablet PC can be connected to the product using the same method when connecting a desktop PC. " If touchscreen control is not available after the devices are connected – Make sure to connect the HDMI or HDMI-DVI cable before connecting the TOUCH OUT cable.

  • Page 28: Configuring The Touchscreen Monitor Settings

    Configuring the touchscreen monitor settings To properly use the touch function of the product in Windows, go to Tablet PC Settings and calibrate the product. " First connect the touchscreen monitor before configuring the following settings. " The maximum number of touchscreen monitors that can be connected simultaneously varies, depending on the operating system and graphics card settings. "...
  • Page 29 Select the product from Display under Display options. Next, select Calibrate. After calibration is complete, the message Do you want to save the calibration data? appears. Select Yes. Digitizer Calibration Tool Do you want to save the calibration data? The touchscreen monitor has been calibrated successfully. "...

  • Page 30: Connecting And Using A Source Device

    Chapter 04 Connecting and Using a Source Device Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. •...

  • Page 31: Connection Using An Dp Cable

    PC. " Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung shall not be held responsible for any issues from using a cable that is not VESA compliant.

  • Page 32: Connecting To A Video Device

    Connecting to a Video Device Connection Using an HDMI-DVI Cable " Connecting parts may differ in different products. • Do not connect the power cable before connecting all other cables. • Audio will not be enabled if the product is connected to a video device using an HDMI-DVI Ensure you connect a source device first before connecting the power cable.

  • Page 33: Connecting Hdmi To Sound System And Video Device

    Connecting HDMI to Sound system and Connecting the LAN Cable Video device " Connecting parts may differ in different products. " Connecting parts may differ in different products. RJ45 After connecting a video device to the product using SOUND BAR HDMI Port an HDMI-DVI cable, make sure to configure the settings as shown below.

  • Page 34: Changing The Input Source

    Changing the Input source Source allows you to select a variety of sources and change source device names. You can display the screen of a source device connected to the product. Select a source from source list to display the screen of the selected source. "...

  • Page 35: Web Browser

    Search Engine Set the website to display when the web browser is refreshed. • Samsung Display Custom If you enter a keyword in the URL/keyword input field, Web Browser will open the Search Results page. Choose the search engine you want to use.
  • Page 36 Read Before Using the Web Browser Function Privacy & Security Read this information before using the Web Browser function. Ask websites not to track you. Do Not Track • File download is not supported. • Use / Do not use •...

  • Page 37: Workspace

    " Only PCs or Cloud Servers running on macOS/Windows 7 Pro or newer are supported. • Remote Login: Connect to Your Mac via Remote Login. • Samsung DeX: Connect to your Samsung mobile device from your device. • Microsoft 365: Collaborate with online versions of Microsoft 365. • VMware...

  • Page 38: Multiple Display Control

    Chapter 05 Multiple Display Control Control multiple display devices connected to a PC simultaneously. Cable Connection • Pin assignment 1 2 3 4 5 5 4 3 2 1 RS232C Cable Interface RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps 6 7 8 9...

  • Page 39: Lan Cable

    LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- STEREO Male type PLUG Pin No Standard Color Signal (3.5ø) White and orange Orange White and green Blue...
  • Page 40 Cross LAN cable (PC to LFD) • Connector : RJ45 Direct LAN cable (PC to HUB) Signal Signal Signal Signal...

  • Page 41: Connection

    Connection " Ensure you connect each of the adapters to the correct RS232C port on the product. " Connecting parts may differ depending on the model. • Connection 1 Monitor 1 Monitor 2 Monitor 3 Monitor 4 RS232C RS232C RS232C RS232C RS232C RS232C...

  • Page 42: Control Codes

    Control Codes • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. E.g.
  • Page 43 Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •...
  • Page 44 Input source control • Header Command Data length Ack/Nak r-CMD Val1 • Function Checksum "Input The input source of a product can be changed using a PC. 0xAA 0xFF 0x14 Source" • Viewing input source state (Get Input Source Status) "Input Source": An input source code to be set on a product.
  • Page 45 Screen size control Video Wall Mode Control • Function • Function The screen size of a product can be changed using a PC. Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
  • Page 46 Safety Lock Video Wall On • Function • Function PC can be used to turn the Safety Lock On function on or off on a product. Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on. This control is only available on a product whose Video Wall is enabled.
  • Page 47 Video Wall User Control Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) • Function Turn the Video Wall function on or off on the product from your computer. Set Number Data This control is only available on a product whose Video Wall is enabled.
  • Page 48 Wall_Div: Video Wall Divider code assigned to the product 10x10 Video Wall Model 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F...

  • Page 49: Using Mdc

    "Finish" to run the MDC program immediately. For details on how to use the MDC program, refer to Help after installing the program. The MDC program is available on the website. (http://displaysolutions.samsung.com) The MDC Unified shortcut icon will be created on the desktop after installation.

  • Page 50: Player Feature

    Chapter 06 Player feature Accessible using the HOME button on the remote control. Player Description Select between internal or external memory. HOME → Player → ENTER E Play content, templates and schedules configured on the server. Play a range of content such as channels with schedules assigned, templates or files. •...

  • Page 51: When Content Is Running

    When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote control Menu Description You can play, pause, or skip the content on the playlist by pressing buttons on the remote control.

  • Page 52: File Formats Compatible With Player

    File Formats Compatible with Player Sound output restrictions • More than one sound output cannot be used. • Supported file systems include FAT32 and NTFS. • Playback priority: network BGM → local BGM → video file in the main frame selected by the •...
  • Page 53 Supported video codecs Frame rate Bit rate File format Container Video codecs Resolution Audio codecs (fps) (Mbps) *.avi H.264 BP/MP/HP *.mkv HEVC (H.265 - Main, Main10) 3840 x 2160 *.asf Motion JPEG *.wmv Dolby Digital *.mp4 LPCM *.mov MPEG4 SP/ASP ADPCM(IMA, MS) *.3gp Window Media Video v9 (VC1)
  • Page 54 Other restrictions Audio decoders • Codecs may not function properly if there is a problem with the content. • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • Video content does not play or does not play correctly if there is an error in the content or •...
  • Page 55 Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension : ppt, pptx – Extension : pdf – Extension : .doc, .docx – Version : Office 97 ~ Office 2013 –...

  • Page 56: Schedule

    Schedule You can check the schedule imported from a selected storage device. " This function may not be supported depending on the model. HOME → Schedule → ENTER E Description Select the saved location of the schedule. Schedule Wednesday, January 13, 12:00 AM Create/Edit/Delete/View schedule of content playback.

  • Page 57: Custom Home

    Custom Home Enter your 6 digit PIN number. The default PIN number is "0-0-0-0-0-0". If you want to change the PIN number, use Change PIN function. Select an item to run in Custom Home mode. Press the Home key to return to this screen. HOME →...

  • Page 58: Clone Product

    Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. HOME → Clone Product → ENTER E When a duplicate file is not found on the external storage device Connect the external storage device, then run the Clone Product...

  • Page 59: Id Settings

    ID Settings Assign an ID to a set. Device ID HOME → ID Settings → ENTER E Set a unique ID number for each product. " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable.

  • Page 60: Video Wall

    Video Wall Customize the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the HOME →...

  • Page 61: Screen Position

    Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number.

  • Page 62: Network Status

    Network Status Check the current network and Internet connection. HOME → Network Status → ENTER E Network Status " The displayed image may differ depending on the model.

  • Page 63: On/Off Timer

    On/Off Timer " You must set Clock Set before you can use this feature. On Timer HOME → On/Off Timer → ENTER E On Timer so that your product turns on automatically at a time and on a day of your choice. The power is turned on with the specified volume or input source.

  • Page 64: Off Timer

    Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product.

  • Page 65: Ticker

    Ticker Input text while a video or image is displayed and display the text on the screen. " You must set Clock Set before you can use this feature. • / On: Set whether or not to use Ticker. HOME →...

  • Page 66: Menu

    Chapter 07 Menu Picture Description Smart Calibration Use the Smart Calibration app, installed on your mobile device, to adjust the picture quality of the display. Backlight Brightness Your product has several options for adjusting picture quality. Contrast Sharpness " You can adjust and store settings for each external device you have connected to an input on the product. "...
  • Page 67 Description Advanced Settings White Balance Adjust the color temperature of the picture so that white objects appear brighter. • 2 Point Adjust red, green, and blue luminosity levels in two sections for precise white balance optimization. • 20 Point Settings Controls the white balance in 20 point interval by adjusting the red, green, and blue brightness.
  • Page 68 Description Advanced Settings Color Space Settings Configure color space settings to refine the spectrum of colors on your screen. • Color Space Choose a color space. " To adjust Color, Red, Green, Blue and Reset, set Color Space to Custom. •...
  • Page 69 Description Picture Size Settings Choose size and aspect ratio picture displayed on screen. " Some external devices and applications may not support this function. Picture Size Different screen adjustment options are displayed depending on the current input source. " Available functions may differ depending on the model or input signals. "...

  • Page 70: Onscreen Display

    OnScreen Display Description Display Orientation Onscreen Menu Orientation Select whether the onscreen menu should be displayed in landscape or portrait orientation. Source Content Orientation Rotate the product screen orientation. Aspect Ratio Set the rotated screen to be either full screen or original. "...
  • Page 71 Description Message Display Source Info Select whether to display the source OSD when the input source changes. No Signal Message Select whether to display the no-signal OSD when no signal is detected. The message No Cable Connected will appear if no source device is connected. MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC.

  • Page 72: Sound

    Sound Description Sound Mode You can select a sound mode to suit your personal preferences. " This function is disabled when Sound Output is set to External Receiver (HDMI). Balance Adjust speaker volume levels for sound balance optimization. " This function is disabled when Sound Output is set to External...
  • Page 73 Description Sound Output Select speakers for sound output. " When you set Sound Output External Receiver (HDMI), the internal speaker is turned off. You will hear sound through the external speakers only. " The audio is available both for internal and external speakers while connected via the AUDIO OUT port with the Sound Output option set to Internal.

  • Page 74: Network

    Network Description Network Status You can check the current network and Internet status. Open Network Settings Configure network settings to connect to an available network. Network Type " Network Type menu may not be available in Wired models.

  • Page 75: Network Settings (Wired)

    Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below.
  • Page 76 Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.

  • Page 77: Network Settings (Wireless)

    " If the desired wireless router does not appear, select Refresh to search again. Samsung recommends using IEEE 802.11n. When you play video over a network connection, the " If the router cannot be found after retrying, select the Network.
  • Page 78 Manual Network Setup (Wireless) How to set up manually Network Type Wireless from the Open Network Settings page. Offices may use static IP addresses. Network function searches for available wireless networks. When done, it displays a list If this is the case, ask the network administrator for the Address, Subnet Mask,...

  • Page 79: Use Wps

    Use WPS " This function may not be supported depending on the model. How to set up using Use WPS If your router has a Use WPS button, follow these steps. Network Type Wireless from the Open Network Settings page. Select WPS, press E.
  • Page 80 " Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using port number 7001, check with your server administrator to find the correct port number and then change the port number.) " For the MagicInfo Server user guide, visit the following website: http://displaysolutions.samsung.com → Support → Resources → MagicInfo Web Manual.

  • Page 81: System

    System Description Accessibility Voice Guide Settings • Voice Guide Switch Voice Guide on or off. The language used for Voice Guide will be the same as the current menu language. " Volume, Speed Pitch are enabled only when Voice Guide is set to On.
  • Page 82 Description Zero Touch Configuration Set up the device via Tizen Business Manager. Before using Zero Touch Configuration, register the device at Tizen Business Manager. Touch Control Set the functions related to touch control. Touch Control Prevent touch gestures from controlling your device. Admin Menu Lock Set the Admin Menu Lock...
  • Page 83 Description Auto Source Switching Auto Source Switching Switch to preset source or another source when the main source device gets disconnected. Primary Source Recovery Select whether to restore the selected primary input source when a primary input source is activated. "...
  • Page 84 Description Power and Energy Saving Brightness Reduction Reduce the power consumption by adjusting the screen brightness. Screen Lamp Schedule • Screen Lamp Schedule Enable or disable the lamp schedule. • Schedule1, Schedule2 – Time The panel brightness will change to the brightness set in Lamp at a specified time.
  • Page 85 Description External Device Manager Manage external devices connected to your signage. Input Device Manager Set up keyboards to use with your product. You can add keyboards and configure their setting. " Available for Bluetooth enabled models only. • Bluetooth Device List Connect a Bluetooth keyboard, mouse or gamepad to your product.
  • Page 86 Description Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. Change PIN Change your 6-digit Personal Identification Number (PIN). Choose any 6 digits for your PIN and enter it in Enter a new PIN..
  • Page 87 MagicInfo Premium application and published to the USB device you are using. The MagicInfo Premium application program is available on the website. (http:// displaysolutions.samsung.com) " When published to a USB device, your Published Content is saved to Contents and Schedules folders in the root folder of the connected USB device.
  • Page 88 Description Security Remote Management You can Allow Deny external commands to access your product via a network. Secured Protocol Secure the protocol between this device and other devices. • SNMP Settings Set up your ID and password for the SNMP connection. Server Security Status You can view the MagicINFO server information.
  • Page 89 Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it.
  • Page 90 Troubleshooting for Anynet+ Problem Possible Solution • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •...
  • Page 91 " You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product.
  • Page 92 Description General Game Mode When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming experience by selecting game mode. " If you connect other external devices while Game Mode is on, the screen may not be in good condition. DICOM Simulation Mode Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14.

  • Page 93: Support

    • Updating via USB Device Download the update package from Samsung's website to a USB storage device and then connect the device to the product to update the product's software. " Remember to save the update package to the top-most directory of the USB device. Otherwise, the product will not be able to find the update package.
  • Page 94 Description Contact Samsung You can view the address of the Samsung website, the call center phone number, your product's model number, software version, Open Source License and other information. " Go to Contact Samsung and find the product Model Code Software Version.

  • Page 95: Troubleshooting Guide

    Chapter 08 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Center Testing the Product " Follow the instruction on the right to test your product before Check if your product is operating normally by using the product test function. requesting for service. If the If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.

  • Page 96: Check The Followings

    Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card.
  • Page 97 Screen issue The images on the screen look distorted. Check the cable connection to the product. The screen is not clear. The screen is blurry. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product.
  • Page 98 Check the cable connections. I see red, green, and blue. This issue may happen when the panel of the product is defective. Contact a Samsung Service Center to resolve the issue. The screen may freeze when a resolution other than the recommended resolution is used or The display looks unstable and then freezes.
  • Page 99 Sound issue (For models with built-in speakers) If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. Go to Menu → Sound and change Sound Output to Internal. If a source device is used •...
  • Page 100 Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Touch function issues Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using Touching does not work when PC connection is used.
  • Page 101 Other issue Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. There is no sound in HDMI mode. If these issues occur, connect an audio cable along with the HDMI cable.

  • Page 102: Specifications

    Chapter 09 Specifications General Model Name QM43B / QM43B-T QM50B QM55B / QM55B-T Size 43 CLASS (42.5 inches / 107.9 cm) 50 CLASS (49.5 inches / 125.7 cm) 55 CLASS (54.6 inches / 138.7 cm) Panel Display area 941.184 mm (H) x 529.416 mm (V) 1095.84 mm (H) x 616.41 mm (V)
  • Page 103 This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product. • For detailed device specifications, visit the Samsung website.

  • Page 104: Preset Timing Modes

    Preset Timing Modes Horizontal Vertical Port Pixel Clock Sync Polarity Frequency Frequency Resolution (H/V) (MHz) DP IN DVI IN HDMI IN (kHz) (Hz) VESA DMT, 1600 x 900RB 60.000 60.000 108.000 The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC.

  • Page 105: Appendix

    External impact or drop. " When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separately sold product unspecified by Samsung. service technician in the following cases. •...

  • Page 106: Prevention Of Afterimage Burn-In

    20:30 20:30 Such a voltage difference between electrodes increases with time and makes the liquid SAMSUNG SAMSUNG crystals thinner. When this occurs, a previous image can remain on the screen when the pattern changes. 21:10...

  • Page 107: License

    In the case of using open source software, Open Source Licenses are available on the DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE. product menu. For information on the Open Source License Notice, contact Samsung Open Source (http:// opensource.samsung.com)

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