Samsung QBT Series User Manual
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User Manual
Series: QBT QET QMT
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
Recommended hours of use per day for the QET models is less than 16 hours.
If the product is used for longer than 16 hours a day, the warranty may be void.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung
Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
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Table of Contents
Related Manuals for Samsung QBT Series
Summary of Contents for Samsung QBT Series
- Page 1 You will be informed of the administration fee amount before a technician visits. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
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Page 2: Table Of Contents
Cleaning Changing the Input source Installing the Wall Mount Source Storage and Maintenance Wall Mount Kit Specifications (VESA) Web Browser Samsung Workspace or Remote Workspace Preparations Connecting and Using a Source Device Multiple Display Control Checking the Components QB98T QM98T... - Page 3 Prevention of Afterimage Burn-in Video Wall Troubleshooting Guide What is afterimage burn-in? Horizontal x Vertical Recommended prevention practices Screen Position Requirements Before Contacting Samsung Licence Format Customer Service Centre Testing the Product Network Status Checking the Resolution and Frequency On/Off Timer Check the followings.
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Page 4: Before Using The Product
Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). -
Page 5: Electricity And Safety
Electricity and Safety Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. " The following images are for reference only. Real-life situations may differ from what is Clean any dust around the pins of the power plug or the power socket with a dry cloth. shown in the images. -
Page 6: Installation
An increased internal temperature may cause a fire. Only use the power cable provided with your product by Samsung. Do not use the power cable with other products. Do not install the product in a poorly ventilated space such as An electric shock or fire may result. - Page 7 If the product is installed in an unusual location, the surrounding environment may cause a serious quality problem. Therefore, be sure to contact Samsung Customer Service Centre before installation. (Places where many fine dusts are generated, places where chemicals are used,...
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Page 8: Operation
If the product is dropped or its appearance is damaged, turn off the • Product failure, an electric shock or fire may result. power switch and disconnect the power cord. Then contact Samsung Customer Service Centre. During a lightning or thunderstorm, power off the product and disconnect the power cord. - Page 9 There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • Contact Samsung Customer Service Centre for repairs. • An electric shock or fire may result. When you do not use the product for a long time due to vacation or other reason, disconnect the power cord from the power socket.
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Page 10: Precautions When Handling The Panel
Precautions when handling the panel Use only the specified standardised batteries, and do not use a new battery and a used battery at the same time. " The colour and the appearance may differ depending on the model. Otherwise, the batteries may be damaged or cause fire, personal injury or damage due to a leakage of the internal liquid. -
Page 11: Cleaning
Cleaning Warning Do not spray water or cleaner directly on the product. • The product’s surface may be damaged, or the markings may be erased. • An electric shock or fire may result. Caution When cleaning, be sure to disconnect the power plug and wipe gently with a soft and dry cloth such as superfine fibers or cotton flannels to prevent scratches. -
Page 12: Storage And Maintenance
Cleaning the exterior and display • Contact Samsung Customer Service Centre if the inside of the product needs cleaning (service fee will be charged). Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth. -
Page 13: Preparations
Chapter 02 Preparations Checking the Components QB98T QM98T " Contact the vendor where you purchased the product if any components are missing. " The appearance of the components may differ from the images shown. " A stand is not provided with the Warranty card product. -
Page 14: Qe**T
QE**T Warranty card Quick Setup Guide Regulatory guide Power cord (Not available in some locations) HOLDER-CABLE Batteries (AAA x 2) Remote Control RS232C adapter (Supported models: 65 inches or (Not available in some locations) more) -
Page 15: Parts
Parts " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description QB98T QM98T Press a button on the remote control pointing at the bottom of the product face to perform the function. -
Page 16: Qe**T
QE**T " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function. -
Page 17: Anti-Theft Lock
Anti-theft Lock " Anti-theft Lock may not be supported depending on the model. " An anti-theft lock allows you to use the product securely even in public places. " The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details. "... -
Page 18: Ports
Ports Port Description Connects to MDC and the Internet using a LAN cable. (10/100 Mbps) RJ45 " Use Cat7(*STP Type) cable for the connection. QB98T QM98T *Shielded Twist Pair. Connect to a USB memory device. " The colour and shape of parts may differ from what is shown. USB 1 ¨(1.0A) "... -
Page 19: Qe**T
QE**T Port Description Connect to a USB memory device. " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. USB ¨(1.0A) " The USB port on the product accept a maximum constant current of 1.0A. If the maximum value is exceeded, USB port may not work. -
Page 20: Control Menu
Control menu Items Description Power off the product. " The power button(«) is located on the bottom of the product. • With the control menu screen displayed, briefly press the power button to Power off move the cursor to Power off , and then press and hold the power button to "... -
Page 21: Remote Control
Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product. Power on the product. - Page 22 Quickly select frequently used functions by Display information about the current input source. pressing it while a content is playing. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. Return to the previous menu. Exit the current menu.
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Page 23: Before Installing The Product (Installation Guide)
Before Installing the Product (Installation Ventilation Guide) " Contact Samsung Customer Service Centre for further details. Installation on a Perpendicular Wall To prevent injury, this apparatus must be securely attached to the floor/wall in accordance Minimum 40 mm with the installation instructions. -
Page 24: Installing The Wall Mount
• Samsung is not responsible for any damage to the product or injury to yourself or others if • Do not mount the product at more than a 15 degree tilt. you select to install the wall mount on your own. -
Page 25: Connecting And Using A Source Device
Chapter 03 Connecting and Using a Source Device Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. •... -
Page 26: Connection Using An Dp Cable
PC. " Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung shall not be held responsible for any issues from using a cable that is not VESA compliant. Make sure to use a DP cable that is VESA compliant. -
Page 27: Connection Using An Hdmi-Dvi Cable
Connection Using an HDMI-DVI Cable " Connecting parts may differ in different products. " Audio is only available on models that support the AUDIO IN port. After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer. -
Page 28: Connecting An External Monitor
Connecting an External Monitor • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. " Only the ports that are marked as DAISY CHAIN are supported. Connecting parts may differ in different products. "... -
Page 29: Connecting To A Video Device
Connecting to a Video Device Connection Using an HDMI-DVI Cable " Connecting parts may differ in different products. • Do not connect the power cable before connecting all other cables. • Audio will not be enabled if the product is connected to a video device using an HDMI-DVI Ensure you connect a source device first before connecting the power cable. -
Page 30: Connecting To An Audio System
Connecting to an Audio System Connecting the LAN Cable " Connecting parts may differ in different products. " Connecting parts may differ in different products. " Make sure to connect the same colour connectors together. (white to white, red to red, etc.) RJ45(LAN IN, LAN OUT) AUDIO OUT •... -
Page 31: Changing The Input Source
Edit → ENTER E Edit the name and device type of a connected external device. MagicInfo S Web Browser Screen Mirroring Samsung Workspace HDMI 2 DisplayPort HDMI 1 • The list can include the following source devices. Source devices on the list differ depending on the selected source. -
Page 32: Web Browser
Search Engine Set the website to display when the web browser is refreshed. • Samsung Display Custom If you enter a keyword in the URL/keyword input field, Web Browser will open the Search Results page. Choose the search engine you want to use. - Page 33 Read Before Using the Web Browser Function Privacy & Security Read this information before using the Web Browser function. Ask websites not to track you. Do Not Track • File download is not supported. • Use / Do not use •...
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Page 34: Samsung Workspace Or Remote Workspace
Samsung Workspace or Remote Workspace " This function may not be supported depending on the model. " Make sure that the product is connected to the network. " Be sure to connect your keyboard and mouse before starting this function. -
Page 35: Multiple Display Control
Chapter 04 Multiple Display Control Control multiple display devices connected to a PC simultaneously. Cable Connection • Pin assignment 1 2 3 4 5 5 4 3 2 1 RS232C Cable Interface RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps 6 7 8 9... -
Page 36: Lan Cable
LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- STEREO Male type PLUG Pin No Standard Colour Signal (3.5ø) White and orange Orange White and green Blue... - Page 37 Cross LAN cable (PC to LFD) • Connector : RJ45 Direct LAN cable (PC to HUB) Signal Signal Signal Signal...
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Page 38: Connection
Connection • Connection 3 " Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the Monitor 1 Monitor 2 Monitor 3 Monitor 4 product. " Connecting parts may differ depending on the model. •... -
Page 39: Control Codes
Control Codes • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. E.g. - Page 40 Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •...
- Page 41 Input source control • Header Command Data length Ack/Nak r-CMD Val1 • Function Checksum "Input The input source of a product can be changed using a PC. 0xAA 0xFF 0x14 Source" • Viewing input source state (Get Input Source Status) "Input Source": An input source code to be set on a product.
- Page 42 Screen size control Video Wall Mode Control • Function • Function The screen size of a product can be changed using a PC. Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
- Page 43 Safety Lock Video Wall On • Function • Function PC can be used to turn the Safety Lock On function on or off on a product. Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on. This control is only available on a product whose Video Wall is enabled.
- Page 44 Video Wall User Control Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) • Function Turn the Video Wall function on or off on the product from your computer. Set Number Data This control is only available on a product whose Video Wall is enabled.
- Page 45 Wall_Div: Video Wall Divider code assigned to the product 10x10 Video Wall Model 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F...
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Page 46: Using Mdc
"Finish" to run the MDC programme immediately. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. (http://displaysolutions.samsung.com) The MDC Unified shortcut icon will be created on the desktop after installation. -
Page 47: Player Feature
Chapter 05 Player feature Accessible using the HOME button on the remote control. Player Description Select between internal or external memory. HOME → Player → ENTER E Play content, templates and schedules configured on the server. Play a range of content such as channels with schedules assigned, templates or files. •... -
Page 48: When Content Is Running
When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote control Menu Description You can play, pause, or skip the content on the playlist by pressing buttons on the remote control. -
Page 49: File Formats Compatible With Player
File Formats Compatible with Player Sound output restrictions • More than one sound output cannot be used. • Supported file systems include FAT32 and NTFS. • Playback priority: network BGM → local BGM → video file in the main frame selected by the •... - Page 50 Video codecs Frame rate Bit rate File Extension Container Video Codec Resolution Audio Codec (fps) (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP *.mkv 3840 x 2160: 60 4096 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital Motion JPEG 3840 x 2160 *.mp4...
- Page 51 Other restrictions Audio decoders • Codecs may not function properly if there is a problem with the content. • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • Video content does not play or does not play correctly if there is an error in the content or •...
- Page 52 Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension : ppt, pptx – Extension : pdf – Extension : .doc, .docx – Version : Office 97 ~ Office 2013 –...
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Page 53: Schedule
Schedule You can check the schedule imported from a selected storage device. " This function may not be supported depending on the model. HOME → Schedule → ENTER E Description Select the saved location of the schedule. Schedule Sunday, January 14 08:45 AM Create/Edit/Delete/View schedule of content playback. -
Page 54: Clone Product
Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. HOME → Clone Product → ENTER E When a duplicate file is not found on the external storage device MENU Connect the external storage device, then run the... -
Page 55: Id Settings
ID Settings Assign an ID to a set. Device ID HOME → ID Settings → ENTER E Set a unique ID number for each product. " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable. -
Page 56: Video Wall
Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the HOME →... -
Page 57: Screen Position
Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number. -
Page 58: Network Status
Network Status Check the current network and Internet connection. HOME → Network Status → ENTER E Network Status " The displayed image may differ depending on the model. -
Page 59: On/Off Timer
On/Off Timer " You must set Clock Set before you can use this feature. On Timer HOME → On/Off Timer → ENTER E On Timer so that your product turns on automatically at a time and on a day of your choice. The power is turned on with the specified volume or input source. -
Page 60: Off Timer
Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product. -
Page 61: Ticker
Ticker Input text while a video or image is displayed and display the text on the screen. " You must set Clock Set before you can use this feature. • / On: Set whether or not to use Ticker. HOME →... -
Page 62: Url Launcher
URL Launcher For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. " This function may not be supported depending on the model. " To use the URL Launcher feature, set Play via URL Launcher in System. -
Page 63: Url Launcher Settings
URL Launcher Settings " For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. " This function may not be supported depending on the model. • Install Web App: Enter URL to install the web application. HOME →... -
Page 64: Menu
Chapter 06 Menu Picture Description Backlight Brightness Your product has several options for adjusting picture quality. Contrast Sharpness " You can adjust and store settings for each external device you have connected to an input on the product. " Lowering picture brightness reduces power consumption. Colour Temperature It sets colour temperature. - Page 65 Description Advanced Settings White Balance Adjust the colour temperature of the picture so that white objects appear brighter. " This function may not be supported depending on the model. • 2 Point Adjust red, green, and blue luminosity levels in two sections for precise white balance optimisation. •...
- Page 66 Description Advanced Settings Colour Space Settings Configure colour space settings to refine the spectrum of colours on your screen. • Colour Space Choose a colour space. " To adjust Colour, Red, Green, Blue and Reset, set Colour Space to Custom. Input Signal Plus Expands the input signal range for HDMI connections.
- Page 67 Description Picture Options Colour Tone Select the colour tone that best suits your viewing preferences. " Settings can be adjusted and stored for each external device connected to an input on the product. " Available options may vary depending on the product. Digital Clean View Reduce picture noise to avoid distractions such as flickering.
- Page 68 Description Picture Size Settings Choose size and aspect ratio picture displayed on screen. " Some external devices and applications may not support this function. Picture Size Different screen adjustment options are displayed depending on the current input source. " Available functions may differ depending on the model or input signals. "...
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Page 69: Onscreen Display
OnScreen Display Description Display Orientation Onscreen Menu Orientation Select whether the onscreen menu should be displayed in landscape or portrait orientation. " This function may not be supported depending on the model. Source Content Orientation Rotate the product screen orientation. "... - Page 70 Description Message Display Source Info Select whether to display the source OSD when the input source changes. No Signal Message Select whether to display the no-signal OSD when no signal is detected. The message No Cable Connected will appear if no source device is connected. MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC.
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Page 71: Sound
Sound Description Sound Mode You can select a sound mode to suit your personal preferences. " This function is disabled when Sound Output is set to External Receiver (HDMI). Balance Adjust speaker volume levels for sound balance optimisation. " This function is disabled when Sound Output is set to External... - Page 72 Description Digital Output Audio Delay Adjust the delay time between audio and video tracks. This function is only available when the device is connected via SPDIF. " Only models with the DIGITAL AUDIO OUT (OPTICAL) port are supported. Sound Output Select speakers for sound output.
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Page 73: Network
Network Description Network Status You can check the current network and Internet status. Open Network Settings Configure network settings to connect to an available network. Network Type " Network Type menu may not be available in Wired models. -
Page 74: Network Settings (Wired)
Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below. - Page 75 Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.
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Page 76: Network Settings (Wireless)
" If the desired wireless router does not appear, select Refresh to search again. Samsung recommends using IEEE 802.11n. When you play video over a network connection, the " If the router cannot be found after retrying, select the Network. - Page 77 Manual Network Setup (Wireless) How to set up manually Network Type Wireless from the Open Network Settings page. Offices may use static IP addresses. Network function searches for available wireless networks. When done, it displays a list If this is the case, ask the network administrator for the Address, Subnet Mask,...
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Page 78: Use Wps
Use WPS " This function may not be supported depending on the model. How to set up using Use WPS If your router has a Use WPS button, follow these steps. Network Type Wireless from the Open Network Settings page. Select WPS, press E. - Page 79 " Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using port number 7001, check with your server administrator to find the correct port number and then change the port number.) " For the MagicInfo Server user guide, visit the following website: http://displaysolutions.samsung.com → Support → Resources → MagicInfo Web Manual.
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Page 80: System
System Description Accessibility High Contrast Set the background and font to high-contrast colours in Menu. Menu transparencies become opaque when the option is selected. Enlarge Enlarge the size of the Menu area. Start Setup Go through the initial setup steps like you did the first time you used this product. "... - Page 81 Description Touch Control Set the functions related to touch control. " This function may not be supported depending on the model. Touch Control Prevent touch gestures from controlling your device. Admin Menu Lock Set the Admin Menu Lock to display the administrator settings menu when you tap and hold the finger on the screen. "...
- Page 82 Description Auto Source Switching Auto Source Switching Switch to preset source or another source when the main source device gets disconnected. Primary Source Recovery Select whether to restore the selected primary input source when a primary input source is activated. "...
- Page 83 Description Eco Solution Brightness Limit Turn the Brightness Limit on or off. If you select On, the display won't have the maximum brightness, but you will save energy. " This function may not be supported depending on the model. Energy Saving Mode Reduce the power consumption by adjusting the screen brightness.
- Page 84 Description Temperature Control This function detects the internal temperature of the product. You can specify the temperature range that is acceptable. The default temperature is set to 77 °C. The recommended operating temperature for this product is 75 to 80 °C. "...
- Page 85 Description Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. " This function may not be supported depending on the model. Change PIN Change your 4-digit Personal Identification Number (PIN).
- Page 86 MagicInfo Premium application and published to the USB device you are using. The MagicInfo Premium application programme is available on the website. (http:// displaysolutions.samsung.com) " When published to a USB device, your Published Content is saved to Contents and Schedules folders in the root folder of the connected USB device.
- Page 87 Description Security Remote Management You can Allow Deny external commands to access your product via a network. Secured Protocol Secure the protocol between this device and other devices. • SNMP Settings Set up your ID and password for the SNMP connection. "...
- Page 88 Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it.
- Page 89 Troubleshooting for Anynet+ Problem Possible Solution • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •...
- Page 90 " You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product.
- Page 91 Description General Game Mode When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming experience by selecting game mode. " If you connect other external devices while Game Mode is on, the screen may not be in good condition. DICOM Simulation Mode Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14.
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Page 92: Support
This is the software version already installed in the product. Contact Samsung You can view the address of the Samsung website, the call centre phone number, your product's model number, software version, Open Source Licence and other information. " Go to... -
Page 93: Troubleshooting Guide
Chapter 07 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Testing the Product " Follow the instruction on the right to test your product before Check if your product is operating normally by using the product test function. requesting for service. If the If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing. -
Page 94: Check The Followings
Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. - Page 95 Screen issue The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to 'Preset There are shadows or ghost images left on the screen.
- Page 96 Check the cable connections. I see red, green, and blue. This issue may happen when the panel of the product is defective. Contact a Samsung Service Centre to resolve the issue. The screen may freeze when a resolution other than the recommended resolution is used or The display looks unstable and then freezes.
- Page 97 Sound issue (For models with built-in speakers) If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. Go to Sound and change Sound Output to Internal. If a source device is used •...
- Page 98 Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Touch function issues Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using Touching does not work when PC connection is used.
- Page 99 Other issue Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. There is no sound in HDMI mode. If these issues occur, connect an audio cable along with the HDMI cable.
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Page 100: Specifications
Chapter 08 Specifications General Model Name QE43T QE50T QE55T QE65T Size 107.9 cm 125.7 cm 138.7 cm 163.9 cm Panel Display area 941.184 mm (H) x 529.416 mm (V) 1095.84 mm (H) x 616.41 mm (V) 1209.6 mm (H) x 680.4 mm (V) 1428.48 mm (H) x 803.52 mm (V) Optimum resolution Resolution (Panel Spec) - Page 101 " This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product. " For detailed device specifications, visit the Samsung website.
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Page 102: Preset Timing Modes
Preset Timing Modes Horizontal Vertical Port Pixel Clock Sync Polarity Frequency Frequency Resolution (H/V) (MHz) DP IN DVI IN HDMI IN (kHz) (Hz) VESA DMT, 1440 x 900 55.935 59.887 106.500 The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC. -
Page 103: Appendix
External impact or drop. " When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separately sold product unspecified by Samsung. service technician in the following cases. •... -
Page 104: Prevention Of Afterimage Burn-In
20:30 20:30 Such a voltage difference between electrodes increases with time and makes the liquid SAMSUNG SAMSUNG crystals thinner. When this occurs, a previous image can remain on the screen when the pattern changes. 21:10... -
Page 105: Licence
In the case of using open source software, Open Source Licenses are available on the product menu. YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE. For information on the Open Source License Notice, contact Samsung Open Source (http:// opensource.samsung.com)