Samsung QM50B User Manual
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Samsung QM50B User Manual

Samsung QM50B User Manual

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QM43B QM50B QM55B QM65B QM75B QM65B-N QM43B-T QM55B-T

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Summary of Contents for Samsung QM50B

  • Page 1 User Manual QM43B QM50B QM55B QM65B QM75B QM65B-N QM43B-T QM55B-T...

  • Page 2: Before Using The Product

    Before Using the Product Chapter Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).

  • Page 3: Electricity And Safety

    Electricity and Safety Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. " The following images are for reference only. Real-life situations may differ from what is Clean any dust around the pins of the power plug or the power socket with a dry cloth. shown in the images.

  • Page 4: Installation

    An increased internal temperature may cause a fire. Only use the power cable provided with your product by Samsung. Do not use the power cable with other products. Do not install the product in a poorly ventilated space such as An electric shock or fire may result.
  • Page 5 When installing the product, fix it firmly so that it does not fall. Caution If the product is not fixed firmly and a child touches the product while playing, the product may fall, causing damage to the product or injury Do not drop the product while moving.

  • Page 6: Operation

    Operation Do not apply an impact to the product. • The screen display may be damaged. • An electric shock or fire may result. Warning Do not insert metallic objects (chopsticks, coins, hairpins, etc) or If the product generates a strange noise, a burning smell, or smoke, objects that burn easily (paper, matches, etc) into the product (via unplug the power plug immediately and contact a Service Center.
  • Page 7 Do not hang on or climb on the product. Caution • The product may fall, causing personal injury or even death. • Be especially careful that children do not hang on or climb on the Insert each battery (Not included) so that its polarity (+, –) is correct.

  • Page 8: Precautions When Handling The Panel

    Precautions when handling the panel Rest your eyes for more than 5 minutes for every 1 hour of product use. Eye fatigue will be relieved. " The colour and the appearance may differ depending on the model. Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels.
  • Page 9 Cleaning Warning Do not spray water or cleaner directly on the product. • The product’s surface may be damaged, or the markings may be erased. • An electric shock or fire may result. Caution When cleaning, be sure to disconnect the power plug and wipe gently with a soft and dry cloth such as superfine fibers or cotton flannels to prevent scratches.

  • Page 10: Storage And Maintenance

    Storage and Maintenance • Removing a sticker attached on the screen may leave residues. Clean the residues before watching the screen. • Do not strongly press and rub the product. Damage to the product may result. • Do not wipe the screen with chemicals. Product failure may result. Cleaning the exterior and display •...

  • Page 11: Checking The Components

    Preparations Chapter Checking the Components Power cord RS232C adapter Remote Control (Supported models: QM**B) (Supported models: QM**B) Accessory type and quantity may vary depending on the model.
  • Page 12 Parts " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Remote sensor Parts Description Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function.
  • Page 13 Connect to a USB memory device. USB 2 ¨(1.0A) " The USB ports on the product accept a maximum constant current of 1.0A. QM43B/QM50B/QM55B/QM65B/ If the maximum value is exceeded, USB ports may not work. QM65B-N/QM75B Connect to a USB memory device.
  • Page 14 QM43B-T/QM55B-T Port Description " The colour and shape of parts may differ from what is shown. Connect to a USB memory device. Specifications are subject to change without notice to improve quality. USB 2 ¨(1.0A) " The USB ports on the product accept a maximum constant current of 1.0A. If the maximum value is exceeded, USB ports may not work.

  • Page 15: Control Menu

    Control menu Items Description Power off the product. " The power button(«) is located on the bottom of the product. • With the control menu screen displayed, briefly press the power button to Power off move the cursor to Power off , and then press and hold the power button to "...
  • Page 16 Administrator menu Buttons Description (Supported models: QMB-T) Adjust the Volume. Volume • Select Volume from the administrator menu. " Touching and holding on the screen when the product is turned Enter Home screen. on displays the administrator menu. Home • Select Home from the administrator menu.

  • Page 17: Remote Control

    Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product. Power on the product.
  • Page 18 Quickly select frequently used functions by Display information about the current input source. pressing it while a content is playing. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. Return to the previous menu. Exit the current menu.

  • Page 19: Tilting Angle And Rotation

    Before Installing the Product (Installation Ventilation Guide) " Contact a Service Centre for further details. Installation on a Perpendicular Wall To prevent injury, this apparatus must be securely attached to the floor/wall in accordance Minimum 40 mm with the installation instructions. Ambient temperature: Under 35 °C •...

  • Page 20: Installing The Wall Mount

    We recommend you contact a technician for assistance when installing the wall mount bracket. • Samsung is not responsible for any damage to the product or injury to yourself or others if you select to install the wall mount on your own.

  • Page 21: Wall Mount Kit Specifications (Vesa)

    C(mm) Standard Screw Quantity (A * B) in millimetres QM43B / QM43B-T 31-32 200 x 200 QM50B / QM55B / QM55B-T 29-30 QM65B / QM65B-N 400 x 400 QM75B 30-31 " Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric...

  • Page 22: Multiple Display Control

    Multiple Display Control Chapter Control multiple display devices connected to a PC simultaneously. Cable Connection • Pin assignment 1 2 3 4 5 5 4 3 2 1 RS232C Cable Interface RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps 6 7 8 9...

  • Page 23: Lan Cable

    LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- STEREO Male type PLUG Pin No Standard Colour Signal (3.5ø) White and orange Orange White and green Blue...
  • Page 24 • Connector : RJ45 Cross LAN cable (PC to LFD) Direct LAN cable (PC to HUB) Signal Signal Signal Signal...
  • Page 25 Connection " Ensure you connect each of the adapters to the correct RS232C port on the product. " Connecting parts may differ depending on the model. • Connection 1 Monitor 1 Monitor 2 Monitor 3 Monitor 4 RS232C RS232C RS232C RS232C RS232C RS232C...

  • Page 26: Control Codes

    Control Codes • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. E.g.

  • Page 27: Power Control

    Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •...

  • Page 28: Input Source Control

    Input source control • Header Command Data length Ack/Nak r-CMD Val1 • Function Checksum "Input The input source of a product can be changed using a PC. 0xAA 0xFF 0x14 Source" • Viewing input source state (Get Input Source Status) "Input Source": An input source code to be set on a product.

  • Page 29: Screen Size Control

    Screen size control Video Wall Mode Control • Function • Function The screen size of a product can be changed using a PC. Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.

  • Page 30: Safety Lock

    Safety Lock Video Wall On • Function • Function PC can be used to turn the Safety Lock On function on or off on a product. Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on. This control is only available on a product whose Video Wall is enabled.
  • Page 31 Video Wall User Control Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) • Function Turn the Video Wall function on or off on the product from your computer. Set Number Data This control is only available on a product whose Video Wall is enabled.
  • Page 32 Wall_Div: Video Wall Divider code assigned to the product 10x10 Video Wall Model 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F...

  • Page 33: Using Mdc

    "Finish" to run the MDC programme immediately. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. (http://displaysolutions.samsung.com) The MDC Unified shortcut icon will be created on the desktop after installation.

  • Page 34: Player Feature

    Player feature Chapter Accessible using the HOME button on the remote control. Player Description Select between internal or external memory. HOME → Player → ENTER E Play content, templates and schedules configured on the server. Play a range of content such as channels with schedules assigned, templates or files. •...

  • Page 35: When Content Is Running

    When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote control Menu Description You can play, pause, or skip the content on the playlist by pressing buttons on the remote control.

  • Page 36: File Formats Compatible With Player

    File Formats Compatible with Player Sound output restrictions • More than one sound output cannot be used. • Supported file systems include FAT32 and NTFS. • Playback priority: network BGM → local BGM → video file in the main frame selected by the •...

  • Page 37: Supported Video Codecs

    Supported video codecs Frame rate Bit rate File format Container Video codecs Resolution Audio codecs (fps) (Mbps) *.avi H.264 BP/MP/HP *.mkv HEVC (H.265 - Main, Main10) 3840 x 2160 *.asf Motion JPEG *.wmv Dolby Digital *.mp4 LPCM *.mov MPEG4 SP/ASP ADPCM(IMA, MS) *.3gp Window Media Video v9 (VC1)

  • Page 38: Other Restrictions

    Other restrictions Audio decoders • Codecs may not function properly if there is a problem with the content. • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • Video content does not play or does not play correctly if there is an error in the content or •...
  • Page 39 Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension : ppt, pptx – Extension : pdf – Extension : .doc, .docx – Version : Office 97 ~ Office 2013 –...
  • Page 40 Schedule You can check the schedule imported from a selected storage device. " This function may not be supported depending on the model. HOME → Schedule → ENTER E Description Select the saved location of the schedule. Schedule Wednesday, January 13, 12:00 AM Create/Edit/Delete/View schedule of content playback.
  • Page 41 Custom Home Enter your 6 digit PIN number. The default PIN number is "0-0-0-0-0-0". If you want to change the PIN number, use Change PIN function. Select an item to run in Custom Home mode. Press the Home key to return to this screen. HOME →...

  • Page 42: Clone Product

    Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. HOME → Clone Product → ENTER E When a duplicate file is not found on the external storage device Connect the external storage device, then run the Clone Product...

  • Page 43: Device Id Auto Set

    ID Settings Assign an ID to a set. Device ID HOME → ID Settings → ENTER E Set a unique ID number for each product. " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable.

  • Page 44: Video Wall

    Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the HOME →...

  • Page 45: Screen Position

    Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number.

  • Page 46: Network Status

    Network Status Check the current network and Internet connection. HOME → Network Status → ENTER E Network Status " The displayed image may differ depending on the model.

  • Page 47: On/Off Timer

    On/Off Timer " You must set Clock Set before you can use this feature. On Timer HOME → On/Off Timer → ENTER E On Timer so that your product turns on automatically at a time and on a day of your choice. The power is turned on with the specified volume or input source.

  • Page 48: Off Timer

    Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product.
  • Page 49 Ticker Input text while a video or image is displayed and display the text on the screen. " You must set Clock Set before you can use this feature. • / On: Set whether or not to use Ticker. HOME →...
  • Page 50 Menu Chapter Picture Description Smart Calibration Use the Smart Calibration app, installed on your mobile device, to adjust the picture quality of the display. Backlight Brightness Your product has several options for adjusting picture quality. Contrast Sharpness " You can adjust and store settings for each external device you have connected to an input on the product. "...
  • Page 51 Description Advanced Settings White Balance Adjust the colour temperature of the picture so that white objects appear brighter. • 2 Point Adjust red, green, and blue luminosity levels in two sections for precise white balance optimisation. • 20 Point Settings Controls the white balance in 20 point interval by adjusting the red, green, and blue brightness.
  • Page 52 Description Advanced Settings Colour Space Settings Configure colour space settings to refine the spectrum of colours on your screen. • Colour Space Choose a colour space. " To adjust Colour, Red, Green, Blue and Reset, set Colour Space to Custom. •...
  • Page 53 Description Picture Size Settings Choose size and aspect ratio picture displayed on screen. " Some external devices and applications may not support this function. Picture Size Different screen adjustment options are displayed depending on the current input source. " Available functions may differ depending on the model or input signals. "...

  • Page 54: On-Screen Display

    OnScreen Display Description Display Orientation Onscreen Menu Orientation Select whether the onscreen menu should be displayed in landscape or portrait orientation. Source Content Orientation Rotate the product screen orientation. Aspect Ratio Set the rotated screen to be either full screen or original. "...
  • Page 55 Description Message Display Source Info Select whether to display the source OSD when the input source changes. No Signal Message Select whether to display the no-signal OSD when no signal is detected. The message No Cable Connected will appear if no source device is connected. MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC.
  • Page 56 Sound Description Sound Mode You can select a sound mode to suit your personal preferences. " This function is disabled when Sound Output is set to External Receiver (HDMI). Balance Adjust speaker volume levels for sound balance optimisation. " This function is disabled when Sound Output is set to External...
  • Page 57 Description Sound Output Select speakers for sound output. " When you set Sound Output External Receiver (HDMI), the internal speaker is turned off. You will hear sound through the external speakers only. " The audio is available both for internal and external speakers while connected via the AUDIO OUT port with the Sound Output option set to Internal.
  • Page 58 Network Description Network Status You can check the current network and Internet status. Open Network Settings Configure network settings to connect to an available network. Network Type " Network Type menu may not be available in Wired models.

  • Page 59: Network Settings (Wired)

    Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below.
  • Page 60 Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.

  • Page 61: Network Settings (Wireless)

    " If the desired wireless router does not appear, select Refresh to search again. Samsung recommends using IEEE 802.11n. When you play video over a network connection, the " If the router cannot be found after retrying, select the Network.
  • Page 62 Manual Network Setup (Wireless) How to set up manually Network Type Wireless from the Open Network Settings page. Offices may use static IP addresses. Network function searches for available wireless networks. When done, it displays a list If this is the case, ask the network administrator for the Address, Subnet Mask,...
  • Page 63 Use WPS " This function may not be supported depending on the model. How to set up using Use WPS If your router has a Use WPS button, follow these steps. Network Type Wireless from the Open Network Settings page. Select WPS, press E.
  • Page 64 " Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using port number 7001, check with your server administrator to find the correct port number and then change the port number.) " For the MagicInfo Server user guide, visit the following website: http://displaysolutions.samsung.com → Support → Resources → MagicInfo Web Manual.
  • Page 65 System Description Accessibility Voice Guide Settings • Voice Guide Switch Voice Guide on or off. The language used for Voice Guide will be the same as the current menu language. " Volume, Speed Pitch are enabled only when Voice Guide is set to On.
  • Page 66 Description Zero Touch Configuration Set up the device via Tizen Business Manager. Before using Zero Touch Configuration, register the device at Tizen Business Manager. Touch Control Set the functions related to touch control. Touch Control Prevent touch gestures from controlling your device. Admin Menu Lock Set the Admin Menu Lock...
  • Page 67 Description Auto Source Switching Auto Source Switching Switch to preset source or another source when the main source device gets disconnected. Primary Source Recovery Select whether to restore the selected primary input source when a primary input source is activated. "...
  • Page 68 Description Power and Energy Saving Brightness Reduction Reduce the power consumption by adjusting the screen brightness. Screen Lamp Schedule • Screen Lamp Schedule Enable or disable the lamp schedule. • Schedule Schedule 2 – Time The panel brightness will change to the brightness set in Lamp at a specified time.
  • Page 69 Description External Device Manager Manage external devices connected to your signage. Input Device Manager Set up keyboards to use with your product. You can add keyboards and configure their setting. " Available for Bluetooth enabled models only. • Bluetooth Device List Connect a Bluetooth keyboard, mouse or gamepad to your product.
  • Page 70 Description Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. Change PIN Change your 6-digit Personal Identification Number (PIN). Choose any 6 digits for your PIN and enter it in Enter a new PIN..
  • Page 71 MagicInfo Premium application and published to the USB device you are using. The MagicInfo Premium application programme is available on the website. (http:// displaysolutions.samsung.com) " When published to a USB device, your Published Content is saved to Contents and Schedules folders in the root folder of the connected USB device.
  • Page 72 Description Security Remote Management You can Allow Deny external commands to access your product via a network. Secured Protocol Secure the protocol between this device and other devices. • SNMP Settings Set up your ID and password for the SNMP connection. Server Security Status You can view the MagicINFO server information.
  • Page 73 Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it.

  • Page 74: Troubleshooting For Anynet

    Troubleshooting for Anynet+ Problem Possible Solution • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •...
  • Page 75 " You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product.
  • Page 76 Description General Game Mode When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming experience by selecting game mode. " If you connect other external devices while Game Mode is on, the screen may not be in good condition. DICOM Simulation Mode Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14.
  • Page 77 • Updating via USB Device Download the update package from Samsung's website to a USB storage device and then connect the device to the product to update the product's software. " Remember to save the update package to the top-most directory of the USB device. Otherwise, the product will not be able to find the update package.
  • Page 78 Description Contact a service center. You can view the address of the website, the call centre phone number, your product's model number, software version, Open Source Licence and other information. " Go to Contact a service center and find the product Model Code Software Version.
  • Page 79 Trouleshooting Guide Chapter Requirements Before Contacting a Service Centre Testing the Product Check if your product is operating normally by using the product test function. If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing. Power off both the PC and product.

  • Page 80: Check The Followings

    Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card.
  • Page 81 Screen issue The images on the screen look distorted. Check the cable connection to the product. The screen is not clear. The screen is blurry. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product.
  • Page 82 Screen issue Go to Menu → Picture and adjust the screen settings such as Colour, Brightness and Sharpness. The brightness and colour do not look normal. Go to Menu → System and adjust the Power and Energy Saving settings. Reset the screen settings to the default settings. (P.69) Check the cable connections.
  • Page 83 Sound issue (For models with built-in speakers) If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. Go to Menu → Sound and change Sound Output to Internal. If a source device is used •...
  • Page 84 Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Touch function issues Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using Touching does not work when PC connection is used.
  • Page 85 Other issue Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. There is no sound in HDMI mode. If these issues occur, connect an audio cable along with the HDMI cable.
  • Page 86 Speci ications Chapter General Model Name QM43B / QM43B-T QM50B QM55B / QM55B-T Size 43 CLASS (42.5 inches / 107.9 cm) 50 CLASS (49.5 inches / 125.7 cm) 55 CLASS (54.6 inches / 138.7 cm) Panel Display area 941.184 mm (H) x 529.416 mm (V) 1095.84 mm (H) x 616.41 mm (V)
  • Page 87 • (Turkey only) To access the energy labelling information of the model: QM43B, QM50B, QM55B, QM65B, QM65B-N, QM43B-T, QM55B-T (1) Go to https://www.samsung.com/global/ecodesign_energy (2) Get the model identifier from the energy label of the product and type it in the search box...

  • Page 88: Preset Timing Modes

    Preset Timing Modes Horizontal Vertical Port Pixel Clock Sync Polarity Frequency Frequency Resolution (H/V) (MHz) DP IN DVI IN HDMI IN (kHz) (Hz) VESA DMT, 1600 x 900RB 60.000 60.000 108.000 The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC.
  • Page 89 DEEMED ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE. product menu. For information on the Open Source Licence Notice, contact Open Source (http:// opensource.samsung.com) • Accessory type and quantity may vary depending on the model. • The cables mentioned in this guide is not supplied with your unit.

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