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Call Product Support
Find Product Version Information
SD62 Base Station User's Guide
Chapter 4 — Troubleshoot and Maintain the SD62 Base Station
Problems and Possible Solutions
Problem
The status light on the
base is orange and it is
performing a firmware
download.
To talk to an Intermec Product Support representative:
•
In the U.S.A. and Canada, call 1-800-755-5505
•
Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to
Contact Us.
Before you call Intermec Product Support, make sure you have the
following information:
•
SD62 firmware version
•
SD62 sub-system version
There are two ways to find the firmware version and sub-system
version of your SD62.
•
Using a connected scanner to read Get version bar codes
Using EasySet in online setup mode
•
To get version information by reading bar codes
1 Connect your SD62 to the host (see
Device" on page
2 Connect an Intermec scanner to the SD62 (see
Intermec Scanner to the SD62" on page
3 Run an application that can accept bar code information from
your SD62 (e.g., Microsoft® Notepad).
Possible Solution
The base is stuck in firmware download mode
(e.g., scanner firmware download was
interrupted or there was an error). Unplug the
base station power supply then plug it back in
to restart the base station.
www.intermec.com
"Connect the SD62 to a Host
8).
> About Us >
"Connect an
12).
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