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Chapter 15 –Repair report format and definition
Repair Report Definition
No
Column
Data
1
A
Service Centre
2
B
RMA_No
3
C
Work_Order
4
D
RMA_Source
5
E
Claim Date
6
F
Receive_Date
G
Confirm_Date
7
H
ReStock_ShipDate
8
9
I
TAT
J
Service_Model
10
11
K
Refurbishment
L
Warranty
12
13
M
Part_No
14
N
Product
15
O
Device_SN
16
P
Device_IMEI
17
Q
OS_Rev
18
R
Repeat_Return
19
S
Reported_Code
T
Reported_Symptom
20
21
U
Failure_code
22
V
Failure_Description
HTC confidential
© 2004, HTC Corporation. All rights reserved.
Format
Your Name of the Repair Sites
FreeFormat
FreeFormat
Reference no. for tracking this RMA
ASP internal tracking control code
FreeFormat
WHERE the RMA comes from
CallMail / Store / Hub
WHEN the RMA is claimed
mm/dd/yy
mm/dd/yy
WHEN the RMA is received
WHEN the OOW charge/ repair is confirmed with
mm/dd/yy
the client
WHEN the repair is done
mm/dd/yy
[Weekly Report is Based on this Date]
Column H - Column F
In House Repair Turn Around Time
Exchange / DOA /
WHAT is the SERVICE Model
Express
Is Refurbishment reqired by POLICY
Y/N
Warrany Status
0: In Warranty
(0,1, 2, 3)
1: OOW (Beyond warranty period)
2: OOW (Customer abuse/ misuse)
3: OOW (Broken warranty seal)
HTC unit Part Number 99Hxxxxxxx
HTC 99 H
Model and Mem Size
HTC unit Description
RMA Unit Serial Number
HTC SN
Unit under repair IMEI Number
HTC IMEI
OS reversion of received unit
ex: 3.14.16
Did the same unit return more than once?
Y/N
The original failure/ claim code from customer
Code or NA
The original failure/ claim description from
Text description or NA
customer
Failure code after ASP verification
HTC definition
HTC definition
Failure description after ASP Verification
Description
TOTAL 69
CONT.ON. 68 PAGE NO. 67
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