HTC Hurricane Series Service Manual
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HTC Hurricane Series Service Manual

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Service Manual
for
Tempo
HTC Proprietary
Confidential Treatment Requested
Rev. A01
July. 13, 2005
HTC Corp.
Engineering Mobility
HTC confidential
© 2004, HTC Corporation. All rights reserved.
TOTAL 69
CONT.ON. 2 PAGE NO. 1

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Summary of Contents for HTC Hurricane Series

  • Page 1 Service Manual Tempo HTC Proprietary Confidential Treatment Requested Rev. A01 July. 13, 2005 HTC Corp. Engineering Mobility HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 2 PAGE NO. 1...
  • Page 2 TITLE: Service Manual for Hurricane series (Tempo) REV. DATE CONTENTS DEP. REVISED APP´D STGE.PER. 07/13/2005 First reversion HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 3 PAGE NO. 2...

  • Page 3: Table Of Contents

    7.2 Smartphone Reset 7.4 Software Backup to SD card Chapter 8 - RF Antenna test spec and criteria 8.1 Antenna Test Specification 8.2 Antenna Test Criteria HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 4 PAGE NO. 3...
  • Page 4 13.1 Problem Identification &Troubleshooting 13.2 Components to be Replaced Chapter 14 – Return to Vendor(RTV) Chapter 15 – Repair report format and definition Chapter 16 – HTC service document on line (SDO) HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69...

  • Page 5: Chapter 1 - Introduction

    Chapter 1 – Introduction This manual provides the technical information to support the service activities of Hurricane series. It contains highly confidential information, so any or all of this document should not be revealed to any third party. 1.1 History...

  • Page 6: Chapter 2 - Product Specifications

    Text Editing mode: Clear one character (Long press to delete whole text field) Non-Text mode: Back key Numerical dialing keypad (12 buttons / Wake up key) Keypad is labeled as GSM 02.30 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 7 PAGE NO. 6...
  • Page 7 Bluetooth connectivity Compliant with v1.1 Class 2 transmit power Supported profiles: DUN Client Profile File Transfer Profile Generic Access Profile Generic Object Exchange Profile HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 8 PAGE NO. 7...
  • Page 8 (MMS, email etc.) OMA 1.0 Forward lock Combined delivery Separate delivery Speech Recognition Voice command/ voice dial HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 9 PAGE NO. 8...

  • Page 9: Chapter 3 - Servicing Tools

    Chapter 3 - Servicing Tools This chapter provides information for the servicing tools for Hurricane series -Robbie. List of Servicing Tools Item Remark Disassembly tools Plastic stick for dismantle the unit Cleaning wipers Philips Screw driver Protective Film Tweezers Air Gun...

  • Page 10: Chapter 4 - Assembling And Disassembling

    4. Philip Screw Driver type T5 Special Made Plastic Stick Precision flat driver type 0.9mm (Θ) Front side Remove antenna rubber, battery cover, battery from unit HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 11 PAGE NO. 10...
  • Page 11 Unfasten 6 screws located on the back side Insert plastic stick into the gap between upper cover and housing to release three hooks which fix them. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 12 PAGE NO. 11...
  • Page 12 Separate the Upper cover from frame housing 1. Vibrator could be removed from housing. 2. To remove the speaker, release three screws which fix the sound box cover HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 13 PAGE NO. 12...
  • Page 13 To remove Camera use soft tool such as stylus to take out the camera. Caution: Please do not pull out the Camera from its FPC side CMOS camera HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 14 PAGE NO. 13...
  • Page 14 Remove the MB together with the LCD, pay attention to the hooks. Then take out the MB and LCD Please put on soft surface to protect the LCD. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 15 PAGE NO. 14...
  • Page 15 1. Unfasten 4 screws located on metal support of keypad. Also 4 screws on the center Take out the switch board Switch board HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 16 PAGE NO. 15...
  • Page 16 MB and LCD Release its two tape on LCD‘s rear side. *.Note Please don’t pull the LCD FPC directly ,hold the edge of LCD instead. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 17 PAGE NO. 16...
  • Page 17 To release the LCD, unlock the connector cover. Main Board Now the disassembly process is DONE HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 18 PAGE NO. 17...
  • Page 18 You could remove the top layer and stick it on front panel. Assemble functional keypad on upper cover. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 19 PAGE NO. 18...
  • Page 19 FPC Lock the connector. Note:Once down the white line should be in parallel with connector cover. Remark: Make sure the LCD is installed properly. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 20 PAGE NO. 19...
  • Page 20 Assemble the MB AND LCD INTO UPPER cover. Make sure the LCD & MB is inserted properly into hooks. Assemble the switch board connector Assemble frame housing to upper part HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 21 PAGE NO. 20...
  • Page 21 Fix along each side of unit Fasten 6 screws follow the sequence on picture. 1 ~4 continue with 5 ~ 6 1.0 ± 0.05 kgf-cm Torque: HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 22 PAGE NO. 21...
  • Page 22 If the warranty seal is broken on receiving,please treat as out of Warranty(F216). The unit now is ready for Functional TEST Assembly process is DONE. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 23 PAGE NO. 22...
  • Page 23 Parts that need to pre-assembled first upon replacing to new one: Main board.( A SIDE) Mylar Mylar P/N: 76H00952-00M Q’ty:1 Gasket,Conductive Fabric P/N: 76H00949-00M Q’ty:1 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 24 PAGE NO. 23...
  • Page 24 Q’ty:2 Q’ty:1 And one liquid damage indicator behind SIM connector cover. P/N: 77H00193-00 Note:If the color of liquid indicator changed ,it’s out of warranty. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 25 PAGE NO. 24...
  • Page 25 There is a Mylar put on LCD FPC, this Mylar need to be attached when connect the LCD WITH Main board. P/N: 76H00965-00M Sponge for LCD support P/N:76H00948-00M Q’ty:1 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 26 PAGE NO. 25...

  • Page 26: Chapter 5 - Diagnostic Programs

    Chapter 5. Diagnostics Program 5.1 List of Test Item You will see HTC Copy right on the first page of Diagnostic program. - Totally there are 28 items content of Diagnostic test. Item Description Remark Auto-test Functional test automatically SDRAM TEST...

  • Page 27: Test Procedure

    (b) Insert Diagnostic Mini SD card (provide by HTC) to Smart phone Unit (c) Set the Unit into Boot loader Mode (Press & Hold Capture, then press Power button, then release power button first). Then press volume down button to download diagnostic to unit. Wait for “HTC logo” appears on screen, press Action key into Diagnostic test.

  • Page 28: Test Procedure And Description

    Put your finger into light sensor on bottom part of unit, under 0 LI Sensor Light Sensor Test keypad. Follow procedure on screen. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 29 PAGE NO. 28...
  • Page 29 Link with PC/Notebook to check USB Link function SIR Test Infrared port test Test with second unit Camera Test Test Camera Function Bluetooth Test Bluetooth function HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 30 PAGE NO. 29...

  • Page 30: Chapter 6 - Leakage Current Measurement On Mb

    C. Current series jig.( with black and red cable) D. Cable E. Battery with extension cable Connect cable (D) to positive polarity of power supply (A) and current meter (B) HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 31 PAGE NO. 30...
  • Page 31 Note : Need to put SIM card first on the unit. 7. Remove original main battery and install battery fixture (E) 8. Turn on power supply ( 4V) and current meter ( 2A) HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 32 PAGE NO. 31...
  • Page 32 Check current value on the current meter, Current value must under 0.3 mA, if over, it means M/B failed, please replace M/B for repair. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 33 PAGE NO. 32...

  • Page 33: Battery Capacity Test

    Batt Run Down finish AC Out Percentage: xx % Battery Discharge Percentage: xxx % Temp:xx Press Action To Ex it Press Action to EXIT HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 34 PAGE NO. 33...
  • Page 34 Warranty period ONLY. (b) How to check the warranty period Check unit serial no or Manufacturing date, please refer labeling plan at chapter 11. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 35 PAGE NO. 34...

  • Page 35: Chapter 7 - Software Upgrade Procedure

    (It’s necessary to attach AC Adapter to unit to prevent software upgrade fail). (e) Run “RUU” tool under Window 2000. Then Click “Next” to continue. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 36 PAGE NO. 35...
  • Page 36 (f) Select the location to save file then click “Next” to continue. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 37 PAGE NO. 36...
  • Page 37 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 38 PAGE NO. 37...
  • Page 38 (g) On your PC, it will show below messages, Check the option on screen: Follow the instruction shown on screen, check the selection part: HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 39 PAGE NO. 38...
  • Page 39 (l)It will take about 10 minutes to complete. (j) PC will show the RUU progress (k) When software upgrade is finished, the Unit will reboot automatically. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 40 PAGE NO. 39...
  • Page 40 Download SD image? Download SD image? Format FAT success Format FAT success IIIIIIIIIII IIIIIIIIIIIIIIIIIIIIII Writing OS… Success.Press any key. Unit has been re-flashing successfully. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 41 PAGE NO. 40...

  • Page 41: Smartphone Reset

    Windows Mobile MFG default. Do you want to proceed? Please enter the following button word”1234” and press YES HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 42 PAGE NO. 41...

  • Page 42: Software Backup To Sd Card

    Per customer request, due to security reason, UPGRADE/ Reflash to different CID will be blocked, and will not continue. Repair for different region or Customer ID should be treated as OOW repair. HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 43 PAGE NO. 42...

  • Page 43: Chapter 8 - Rf Antenna Test Spec And Criteria

    Chapter 8 – RF Antenna test spec and criteria HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 44 PAGE NO. 43...
  • Page 44 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 45 PAGE NO. 44...
  • Page 45 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 46 PAGE NO. 45...
  • Page 46 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 47 PAGE NO. 46...
  • Page 47 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 48 PAGE NO. 47...
  • Page 48 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 49 PAGE NO. 48...
  • Page 49 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 50 PAGE NO. 49...
  • Page 50 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 51 PAGE NO. 50...
  • Page 51 Chapter 9 – Inspection Criteria 9.1 Definition The inspection criteria HTC defined is for service center repair ONLY. All service centers must follow below inspection criteria to judge if customer returned unit is exactly “defective” caused by out of HTC’s specification.
  • Page 52 7)Bright Defect to Bright S≧5mm Defect Distance 8)Dark Defect to Dark Defect S≧5mm Distance HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 53 PAGE NO. 52...
  • Page 53 Can not charge Main Board defects AC Adapter defects DC Converter defects Cradle defects Attach AC adapter. Battery damage Power LED indicates Main Board defects HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 54 PAGE NO. 53...
  • Page 54 Power off automatically Battery power run out Battery can not hold charge Power off during operation Main Board defects Shutdown immetiately Main Board defects in anytime HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 55 PAGE NO. 54...
  • Page 55 SD socket on Switch-board defects not eject System Switch Board defects SD card write SD write protection fail protection under OS malfunction Main Board defects HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 56 PAGE NO. 55...
  • Page 56 Internal speaker defects Audio play Noise sound when playing problem with music or ringtones thru speaker internal speaker Main Board defects Abnormal volumn Main Board defects HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 57 PAGE NO. 56...
  • Page 57 The Q'ty of bad pixels is out LCD defects pixels on LCD of spec (inspection criteria) Dust on LCD surface Clean LCD then Re-assembly contamination HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 58 PAGE NO. 57...
  • Page 58 Left / right key does not work App1/2 button Metal Dome defects Switch Board defects Defective Navigation button does not Navigation Navigation button defects work properly button Navigation switch defects HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 59 PAGE NO. 58...
  • Page 59 No service (signal) Reset the phone (x Storage) Main Board defects Testing fail by RF Tester Antenna defects (other phone function ) Main Board defects HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 60 PAGE NO. 59...
  • Page 60 Y: Year Last Digital of the Year. WW: Week Code (01~54) ZZZZZ: Serial Number (00001 ~ 99999) Use Base 10 Label Characteristic Material: polyester Color: White Ink: B110 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 61 PAGE NO. 60...
  • Page 61 FRU,SUB FRU MB Dome,Function Y,Switch bo Q’ty：1 Q’ty：1 Q’ty：1 See red circle 76H0 0960-00 76H0 0595-0 76H0 0597-0 Rubber,External Poron, LCD Gasket,U-tek Antenna support,H48 HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 62 PAGE NO. 61...
  • Page 62 Note: If the color of liquid indicator changed ,it’s out of warranty If the warranty seal is broken on receiving,p lease treat as out of Warranty(F216). HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 63 PAGE NO. 62...
  • Page 63 Chapter 13- Board Level Repair you are authorized by HTC to perform board level repair , you could ask below material/parts from HTC . 13.1 P roblem Identification & Troubleshooting (1) Basic Repair Instructions for Component Replacement： Step 1. Place the solder-proof tape to cover the surrounding area of the components which being replaced.
  • Page 64 Power switch button 36H00230-00M Volume up 36H00230-00M Volume down 36H00230-00M Camera capture 36H00230-00M Connector FPC,39P (LCD ) 75H00371-10M Con 3 36H00208-00M MIC1 Record button 36H00230-00M HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 65 PAGE NO. 64...
  • Page 65 Connector B to B(Keypad Connector,16P) Back up capacitor 16H00012-00M Audio Jack 36H00059-00M ACON1 I/O Mini USB connector 75H00379-00M CON7 80H00401-00 Switch board Assy FRU,SUB ASSY,Switch board FPC,Hurricane-Robbie HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 66 PAGE NO. 65...
  • Page 66 Verified HTC Failure (ASP verified failure symptom Code in HTC failure code) Verified HTC Failure (ASP verified failure symptom in HTC failure descrption) Description Remark HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 67 PAGE NO. 66...
  • Page 67 The original failure/ claim description from Reported_Symptom Text description or NA customer Failure_code Failure code after ASP verification HTC definition Failure_Description HTC definition Failure description after ASP Verification HTC confidential © 2004, HTC Corporation. All rights reserved. TOTAL 69 CONT.ON. 68 PAGE NO. 67...
  • Page 68 What your action for the Repair ; IF NFF, you Repair_Description may apply C001 or C003 or C004 according to HTC definition your service model The repair level defined in HTC list and Repair_Level (1, 2, 3) agreement SN_for_Replacement As labeled...
  • Page 69 Chapter 16 – HTC service document on line (SDO) http://htcscm10.htc.com.tw/sdo/index_RMAiii.asp The HTC SDO system which you could down load such as following items 1. Failure/Repair code 2. ROM code 3. Service Advisory 4. Service Manual 5. Training VCD Note: Please get the authorization from HTC Technical Support Center for access authority.

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