Returning A Product For Repair; Returns; Governing Law - Octagon Systems 5624 User Manual

Returning a product for repair

Upon determining that repair services are required, the customer must:
1. Obtain an RMA (Return Material Authorization) number from the RMA
Administrator, 303-430–1500.
2. If the request is for an out of warranty repair, a purchase order number
or other acceptable information must be supplied by the customer.
3. Include a list of problems encountered along with your name, address,
telephone, and RMA number.
4. Carefully package the product in an antistatic bag. Failure to package
in antistatic material will VOID all warranties. Then package in a safe
container for shipping.
5. Write RMA number on the outside of the box.
6. For products under warranty, the customer pays for shipping to
Octagon. Octagon pays for shipping back to customer.
7. Other conditions and limitations may apply to international shipments.
Note PRODUCTS RETURNED TO OCTAGON FREIGHT COLLECT OR
WITHOUT AN RMA NUMBER CANNOT BE ACCEPTED AND WILL
BE RETURNED FREIGHT COLLECT.

Returns

There will be a 15% restocking charge on returned product that is
unopened and unused, if Octagon accepts such a return. Returns will
not be accepted 30 days after purchase. Opened and/or used products,
non–standard products, software and printed materials are not
returnable without prior written agreement.

Governing law

This agreement is made in, governed by and shall be construed in
accordance with the laws of the State of Colorado.
The information in this manual is provided for reference only. Octagon
does not assume any liability arising out of the application or use of the
information or products described in this manual. This manual may
contain or reference information and products protected by copyrights or
patents. No license is conveyed under the rights of Octagon or others.
19