Troubleshooting - Kenmore CSV Max Use & Care Manual

Review the table for solutions to minor performance problems. Any service needed, other
than maintenance described in this Use & Care Guide, should be performed by a qualified
service dealer.
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM
Vacuum will not
power on.
Battery indicator
does not illuminate
when charging the
battery.
Battery indicator
does not illuminate
when using the
vacuum.
Battery indicator
flashes red and
then turns off when
using the vacuum.
Brush roll in the
motorized nozzle is
not turning.

TROUBLESHOOTING

POSSIBLE CAUSE
Battery may be depleted.
Wrong charger being used.
Brush roll is jammed.
Hand vacuum or battery is
damaged.
Charging adapter is not plugged
into outlet firmly.
Dust accumulated on the charging
port of the hand vacuum.
No power at electrical outlet.
The battery is damaged.
The battery indicator is damaged.
Battery may be depleted.
The battery indicator is damaged.
This indicates an obstruction of
brush roll or missing of the filters,
which causes the motor protection
to trip.
Battery may be depleted.
Brush roll is jammed.
Brush roll is not installed properly.
Charge the battery as instructed on page 10.
Be sure to use only the charger supplied with your
product.
Remove obstruction. Follow instructions on page
15.
Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.
Be sure the charging adapter is plugged in
properly to the outlet, and the charging connector
is plugged into the charging port of the hand
vacuum.
Clean off any dust accumulated on the charging
port of the hand vacuum.
Check circuit breakers.
Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.
Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.
Charge the battery as instructed on page 10.
Call 1-877-531-7321 (US) / 1-844-608-3081 (CA)
for assistance.
With the unit turned off, check to remove any
obstruction in the brush roll or in the motor
section, reinstall the filters into place and then
re-start. If the unit cannot be re-started, call
1-877-531-7321 (US) / 1-844-608-3081 (CA) for
assistance.
Charge the battery as instructed on page 10.
Remove obstruction. Follow instructions on page
15.
Remove the brush roll and reinstall as instructed
on page 15.
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SOLUTION