BMW 2 Series Owner's Handbook Manual page 14

NOTES
the vehicle, for example, a smartphone or USB
stick.
Service data
General
When services are required, for example re-
pairs, service operations, warranty work and
quality assurance measures, this technical in-
formation can be read out from the vehicle to-
gether with the vehicle identification number.
Stored data
Electronic vehicle components may contain
data storage medium which store technical
information relating to the vehicle condition,
events and faults. The data required for serv-
ice measures is processed locally and is de-
leted automatically once the work is complete.
A Service Partner of the manufacturer or an-
other qualified Service Partner or a specialist
workshop can read out the information. During
servicing and repair work, data is read out by
the socket for on-board diagnosis using spe-
cial diagnosis systems and sent to the vehicle
manufacturer. The customer is entitled to with-
hold consent to the data being read out and
forwarded.
Optimising service processes
The vehicle manufacturer maintains documen-
tation relating to each vehicle to ensure the
best possible service is provided. Within the
scope of legal requirements, this documenta-
tion may be made available to authorised third
parties, for example specialist workshops.
The authorised third parties may only use this
data for the purposes of performing the service
or repair order in question. This prevents work
from being duplicated unnecessarily on the ve-
hicle, for example.
14
Notes
Online Edition for Part no. 01405A5E758 - VI/22
Ensuring product quality
The data logs the technical conditions of the
vehicle and helps in locating faults, complying
with warranty obligations and improving qual-
ity.
To ensure product quality and the develop-
ment of new products, data on the usage of
individual components and systems, for exam-
ple, lights, brake, electric windows, displays,
can be read out. This data helps the vehicle
manufacturer to optimise the design of com-
ponents and systems. Data analysis also pro-
vides the basis for Technical Campaigns and
mandatory recalls.
Furthermore, the manufacturer has product
monitoring obligations to meet in line with
product liability law. To fulfil these obligations,
the vehicle manufacturer requires technical
data from the vehicle.
Goodwill and warranty claims
Data from the vehicle can also be used to
check customer warranty claims. If goodwill
or warranty claims are asserted, the data is
read out and transferred to the vehicle manu-
facturer to resolve the claims promptly.
Fault and event memories in the vehicle can
be reset when a Service Partner of the manu-
facturer or another qualified Service Partner or
a specialist workshop performs repair or serv-
icing work.
Control over data
You may request the stopping of data transfers
to the vehicle manufacturer for the purpose of
ensuring product quality and optimising service
processes.
Legal requirements regarding data
disclosure
According to current law, the vehicle manufac-
turer is obliged to provide the authorities with
any data it has stored. Data is provided to the