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Fault
Appliance does not
heat up.
The time is not dis-
played when the ap-
pliance is switched
off.
Appliance door can-
not be opened.
Home Connect is not
working properly.
The control panel
cannot be opened.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Cause and troubleshooting
Demo mode is switched on.
1.
Briefly disconnect the appliance from the power supply by switching the circuit breaker in
the fuse box off and then on again.
2.
Switch off demo mode in the basic settings within approx. 5 minutes.
→ "Changing the basic settings", Page 24
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance is checked and is ready to use.
Basic setting has been changed.
▶
Change the basic setting for the time display.
→ "Basic settings", Page 23
The cleaning function locks the appliance door;
▶
Allow the appliance to cool down until goes out in the display.
→ "Cleaning function 'Pyrolytic activeClean'", Page 28
The childproof lock locks the appliance door.
▶
Use the
button to deactivate the childproof lock.
→ "Childproof lock", Page 23
You can switch off the lock in the basic settings.
→ "Basic settings", Page 23
Different causes are possible.
▶
Go to www.home-connect.com.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Malfunction
1.
Call the after-sales service.
→ "Customer Service", Page 39
2.
If there is water in the water tank, empty the water tank:
Open the appliance door.
‒
Grip on the right and left below the control panel.
‒
Slowly pull out the control panel and push it upwards.
‒
The set water hardness range is too low.
1.
Descale the appliance.
→ "Descaling", Page 30
2.
Check the water hardness and set this in the basic settings.
→ "Basic settings", Page 23
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance.
→ "Descaling", Page 30
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→ "Filling the water tank", Page 16
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
→ "Customer Service", Page 39
Malfunction
▶
Do not use deionised or filtered water.
→ "Determining the water hardness before switching on the appliance for the first time",
Page 12
The sensor is defective.
▶
Call the after-sales service.
→ "Customer Service", Page 39
lights up in the display.
Troubleshooting en
37
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