Page 1 User Guide...
Page 2 © 2022 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
moto e Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
Page 4 moto e Allow or prevent home screen rotation Remake your home screen with launchers Lock screen Use a screen saver Use apps Open, close, switch apps View notifications About preloaded apps Get, delete, manage apps Install or update apps Manage or delete apps Protect against harmful apps Search and browse Search the web...
Page 5 moto e Star your favorite contacts Sort contacts Share contacts Phone calls Answer calls Make calls During a call Make video calls Make conference calls Block calls and texts Turn call waiting on and off View and delete call history Make emergency call from locked phone Voicemail Use voicemail...
Page 6 moto e Share your internet connection Connect to VPNs Connected devices Connect with Bluetooth Connect with Wi-Fi Direct Share files and links with nearby Android phones Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone Apps Set or change default apps Adjust special app access...
Page 7 moto e Adjust colors at night Choose color mode Change accent color Change screen timeout Stop automatic rotation Change font and display size Set lock screen preferences Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Security About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone...
Page 8 moto e viii Customize the keyboard Use multiple languages Gestures Customize Power button gesture Change System navigation Turn flashlight on and off Back up phone About phone Record your IMEI number Find legal and product information Fix issues Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on...
Page 9 moto e Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD card Headset jack Earpiece Front camera Proximity sensor Notification light, which you can customize Volume up/down button Power button and fingerprint sensor...
Page 11: Insert And Remove Sim And Sd Cards
Set up phone Depth camera Main camera LED flash Microphone USB-C port to charge phone, transfer files, and share data connection with tethered devices Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Page 12 Set up phone • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient. • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance.
Page 13: Copy Data From Old Phone
Set up phone Push the tray back into the phone. If you inserted an SD card, format it now. If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch it to manage dual SIMs.
Page 14 Set up phone To ensure you don’t miss any messages or calls, on your iPhone: Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your phone.) Turn off FaceTime. (Settings > FaceTime > off.) Download the Google Drive app on your iPhone.
Page 15: Manage Dual Sims
Set up phone • Multimedia attachments in messages • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files •...
Page 16: Set Up Voicemail
Set up phone Go to Settings > Network & internet > SIM cards. Select options: • Touch Mobile data and select a SIM. • Touch Allow calls and either assign a SIM or touch Ask every time. • Touch SMS messages and select a SIM. Change SIM names and color When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone.
Page 17: Set Up Email
Set up phone Change any of the options: • To change voicemail service from your carrier to a different service or app, touch Advanced Settings > Service. • To change the number dialed to access voicemail, touch Advanced Settings > Setup. •...
Page 18: Make It Yours
Set up phone Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. • If you have been using Gmail with another account, touch your profile icon , then touch Add another account.
Page 19: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...
Page 20: About Your Lock Screen
Learn the basics Add/remove screens You can add more home screens to the right. To add a page, drag an app shortcut to the edge of the current page and place it on the new screen. To remove a home screen, drag all apps and folders off the screen. After you remove the last item, the home screen will be removed.
Page 21 Learn the basics • Open quick settings. Swipe down from top of the screen for your four top settings and notifications, then swipe again to see the rest. • Start a call. Swipe right. • Go into Lockdown. Tempora rily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear.
Page 22: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 23: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 24: About Your Google Account
Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: Your old phone showed all apps on your home screen. With your new phone, you can shortcuts to your most important apps on your home screen for easy access.
Page 25: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 26 Learn the basics : New to Android? Wi‑Fi network within range. Connected to Wi‑Fi network. No SIM card. Location services are in use. Airplane mode on. CONNECTIVITY Bluetooth connected. Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected.
Page 27 Learn the basics : New to Android? Download complete. Google backup in progress. Google backup complete. SOUND Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set.
Page 28: Phone Terms You Should Know
Learn the basics : New to Android? New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Privacy indicator. An app is using your microphone or camera. Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status.
Page 29 Learn the basics : New to Android? data Information sent or received from your phone other than calls and text messages. You may use data when you access the internet, check your email, play games, use apps and more. Background tasks, such as syncing or location services, may also use data.
Page 30 Learn the basics : New to Android? connections may not be secure. You should only connect to those you trust and use some form of internet security on your devices. Set up Wi-Fi. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Page 31: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 32: Move Between Apps And Screens
Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 33: Use Quick Settings
Learn the basics : Get around on your phone lets you switch between recent apps. Tip: For visual assistance, you can add to open the Accessibility Menu magnify what's on the screen. Use quick settings Open quick settings Settings you adjust frequently, like Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen.
Page 34 Learn the basics : Get around on your phone Control compatible smart devices Flashlight Dolby Atmos Alarm Battery Saver Airplane mode Screen Cast Screen Record Nearby Share Data Saver (Appears after you turn on Data Saver the first time.) Night Light (Appears after you turn on Night Light the first time.) Wi-Fi hotspot (Appears after you turn on hotspot the first time.)
Page 35: Turn Screen Off And On
Learn the basics : Get around on your phone Extra dim (Appears after you turn on Extra dim the first time.) You can also slide to adjust screen brightness. Open all settings To open the full list of all settings: •...
Page 36 Learn the basics : Get around on your phone • Press the Power button. When you set down your phone, it's good habit to do this. You prevent accidental touches, save a bit of battery, and keep it secure with the screen lock.
Page 37: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings...
Page 38: Use Clock And Weather Widget
Learn the basics : Discover useful tools Use voice commands to get directions Say your launch phrase. Say “Navigate to [destination].” Use clock and weather widget Add widget to home screen Check the time and get quick access to alarms, your calendar, and the weather. If the widget is missing, you can restore it by clearing the launcher app's storage.
Page 39 Learn the basics : Discover useful tools Do one of the following: • Touch Add cities. • Or, touch the current temperature, then touch Turn Current location on. Tip: To switch between Fahrenheit and Celsius, touch Temperature unit. Add location Do one of the following: •...
Page 40: Manage Time Spent On Your Phone
Learn the basics : Discover useful tools Manage time spent on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app. Then use that info to improve your digital habits. The first time you use this feature: Go to Settings...
Page 41 Learn the basics : Discover useful tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...
Page 42 Learn the basics : Discover useful tools Go to Settings > Digital Wellbeing & parental controls. Touch Set up parental controls. Follow onscreen instructions to set up the phone for child or adult usage. To set up parental controls on the other device, refer to the help for that device. To learn more, read Google's help.
Page 43: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 44: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 45: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 46: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpaper & style. Do one of the following: •...
Page 47: Use Shortcuts Or Folders
Personalize your phone : Home screen Use shortcuts or folders Add app shortcuts Swipe up from the bottom of the home screen to open your app tray. Touch & hold the app you want. Drag the app to an empty spot on your home screen. Or, drag it to the edge of the screen and drop it onto a new home screen.
Page 48: Allow Or Prevent Home Screen Rotation
Personalize your phone : Home screen Touch & hold a blank space on your home screen. Touch Home settings. Touch Notification dots. Turn Notification dot on app icon on or off Allow or prevent home screen rotation quick settings, when you turn Auto-rotate on, apps rotate when you turn your phone.
Page 49 Personalize your phone : Home screen Delete launchers You can only delete launchers that you installed. Touch & hold the launcher's app icon, then drag it to Uninstall.
Page 50: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 51: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, touch its icon on the home screen, or swipe up from the bottom of your home screen open the app tray, then touch the app. To leave an app, touch You don't need to close apps.
Page 52 Use apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Conversation notifications are bundled together at the top of your other notifications so you can easily return to them any time.
Page 53: About Preloaded Apps
Use apps About preloaded apps Apps that came with your phone The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Need other apps? You can download free and paid apps. Icon Description Assistant Use your voice to control your phone. Calculator Make some quick calculations.
Page 54 Use apps Dolby Atmos Optimize and adjust audio for your phone’s speaker and any connected listening device. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations.
Page 55 Use apps Google TV Get movies and TV shows for instant viewing from Play Store. (Not available in all countries.) Maps Find your destination, explore locations. Meet Make video call with your friends across Android and iOS. Messages Send and receive text messages. News See headlines, weather, and information on your favorite topics and locations.
Page 56 Use apps YouTube Find, view, and upload videos to the web. YT Music Stream your favorite albums, singles, and live performances, and get recommendations for new music. Get help using an app Open the app. Touch or . Look for Help or Settings > Help.
Page 57: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
Page 58 Use apps : Get, delete, manage apps Touch your profile icon > Settings. Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.
Page 59: Manage Or Delete Apps
Use apps : Get, delete, manage apps Manage or delete apps Organize apps To organize apps into groups on your home screen, folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
Page 60 Use apps : Get, delete, manage apps Exit safe mode Press & hold the Power button, then touch Restart Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.
Page 61: Protect Against Harmful Apps
Use apps : Get, delete, manage apps Touch > Uninstall for all users. Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) •...
Page 62 Use apps : Get, delete, manage apps Play Protect is on by default. To learn more, read Google's help. If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, troubleshoot the issue.
Page 63: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 64: Search Your Phone
Use apps : Search and browse Touch the place to dial its number. If it doesn't work: • Make sure Location is enabled. • Touch > > Settings, touch Nearby places and turn it on Delete Google search history To learn how, read Google's help.
Page 65: Browse Websites
Use apps : Search and browse Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection.
Page 66 Use apps : Search and browse Touch the app to use.
Page 67: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 68 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
Page 69: Manage, Delete Messages
Use apps : Text messaging In the message, touch & hold the attachment, then touch > Save. Or, touch the attachment to open it and look for save options. If you don't save an attached photo or video, it is kept within the message only. So, if you delete the message, you also delete the attachment.
Page 70 Use apps : Text messaging Pin/unpin conversations To pin a conversation: Open Messages app. In your conversation list, touch & hold the conversation. Touch To unpin a conversation, touch & hold it, then touch Star messages Open the conversation that has the message you want to star. Touch &...
Page 71: Change Default Messaging App
Use apps : Text messaging If you use a different messaging app: Go to Settings > Apps > See all # apps. Touch the app's name. Touch Notifications. Make changes. Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people.
Page 72: Change Text Message Reply To Incoming Calls
Use apps : Text messaging Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of answering the call. To edit these quick responses: Touch Touch >...
Page 73: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 74: View Email Attachments
Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 75: Add Email Signature
Use apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
Page 76: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 77: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 78: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Go to Settings > Apps > See all # apps > Calendar. Touch Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 79: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open quick settings by swiping down twice, then swipe right and touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. •...
Page 80: Set Date And Time
Use apps : Clock app Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
Page 81 Use apps : Clock app Set date and time automatically Go to Settings > System > Date & time. Turn Set time automatically and Use location to set time zone on Your phone automatically syncs with the local time (using the mobile network). The local time is used for alarms and is displayed on the lock screen and other displays.
Page 82: Contacts, Calls, Voicemail
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 83: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...
Page 84: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.
Page 85: Share Contacts
Contacts, calls, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
Page 86 Contacts, calls, voicemail : Contacts Go to Downloads. Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.
Page 87: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 88: Make Calls
Contacts, calls, voicemail : Phone calls • Divert the call to voicemail. On the Incoming call screen, touch Decline. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail.
Page 89 Contacts, calls, voicemail : Phone calls In the Phone app, you can place calls in several ways. Do this Dial a number Touch , enter a number and touch . If you enter a wrong number, touch Dial by voice Touch and say a name or number.
Page 90: During A Call
Contacts, calls, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch •...
Page 91: Make Video Calls
Contacts, calls, voicemail : Phone calls Then: • Touch to play the recording. • Touch to share it. • To delete it, swipe the recording left. Recording a conversation without the consent of the other party is illegal in most countries. Know your country's laws before recording a call.
Page 92: Block Calls And Texts
Contacts, calls, voicemail : Phone calls Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries to contact you, your phone declines automatically. Block a number Use either app to block both calls and texts from a number.
Page 93: Turn Call Waiting On And Off
Contacts, calls, voicemail : Phone calls Your phone will block calls from private or unidentified numbers. You'll still receive calls from phone numbers that are stored in your contacts. Unblock a number From the Phone app: Touch > Settings > Blocked numbers. Touch by the number to unblock.
Page 94: View And Delete Call History
Contacts, calls, voicemail : Phone calls Open Phone app. Touch > Settings. Do one of the following: • If your phone has one SIM card, touch Calls. • If your phone has dual SIMs, touch Calling accounts and select the SIM. Touch Additional settings, then turn Call waiting on When call waiting is on, if you're on a call and a new call comes in, you can answer it.
Page 95: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Save recent call as contact You can save a number to make it easy to find and call back later. To save a number: Touch Touch Touch the number. Touch Add Contact. Select whether to save it to an account or the phone. Do one of the following: •...
Page 96 Contacts, calls, voicemail : Phone calls When you make an emergency call, Emergency Location Service automatically sends your location to emergency responders. You can also set up an emergency SOS.
Page 97: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 98: Send All Calls From Contact To Voicemail
Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 99: Photos And Videos
Photos and videos Take photos Open the camera Do any of the following: • Touch • Press the Power button twice quickly. • From the lock screen, swipe left. Take a photo If needed, adjust settings such as flash or photo size. Frame your subject: •...
Page 100: Use Pro Mode
Photos and videos Frame one side of the scene. Touch , then slowly pan horizontally or vertically across the scene. Keep your motion smooth and use a steady speed. When you reach the end of your scene, touch Take photo with adjustable focus (bokeh) Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like.
Page 101 Photos and videos Focus range (macro, infinite, or manual). White balance helps objects that appear white in person appear white in photos by correcting for the color temperature of the light source. Shutter speed sets the length of time the image sensor is exposed to light. ISO controls the light sensitivity of the image sensor.
Page 102 Photos and videos Adjust focus manually Not available for front (selfie) camera. adjust the focus range: Touch Drag the slider from left (focus on foreground) to right (focus on background) to select focus range. Control for light or motion White balance Adjust white balance for extreme lighting conditions.
Page 103: Take Screenshots
Photos and videos • Higher exposures are brighter. • Lower exposures are darker and more detailed. If you want more light in shadowed areas, a higher exposure. Restore default settings On the viewfinder, check that you're in Pro mode. Do one of the following: •...
Page 104: Record Videos
Photos and videos Record videos Record a video Open the camera: • Twist your phone twice from any screen to open the camera immediately. • Or, touch Touch to switch to video mode. If needed, adjust settings: • To record a selfie video, touch •...
Page 105: Record Your Screen
Photos and videos Select the way you want to share. You can also: • Copy videos to your computer using a USB cable. • Display your videos on an HDTV. Fix an issue If you’re having issues, try these troubleshooting steps.
Page 106 Photos and videos Tip: Use a tabletop tripod to stabilize the phone when taking timed shots. If you're taking a selfie, touch Touch and choose 3s or 10s. Frame your shot, and when you're ready, touch to start the countdown. Take your place in the shot (if you're taking a selfie, simply wait) and smile! Use a flash To set the flash mode (off, always on, or auto), touch...
Page 107: Adjust Other Camera Settings
Photos and videos On the viewfinder, touch and turn it on Use the slider to adjust the intensity of the filter. Smile and touch to take the picture. Adjust photo size Lower resolution photos and videos take up less space, but have lower image quality. On the viewfinder, touch Settings.
Page 108: Delete Photos And Videos
Photos and videos Delete photos and videos From the Camera app Touch the photo thumbnail (right of Do one of the following: • To delete it from your phone’s storage and your Google account backup, touch . (If you don't see the icon, touch the screen first.) •...
Page 109 Photos and videos Touch a tab to access editing options. Editing options Suggestions Enhance automatically or apply overall warm or cool tones Crop Crop, rotate, or straighten photo Adjust Change brightness, contrast, color, vignette Filters Apply preset effects To undo changes while editing, touch >...
Page 110: Find, Share, Upload
Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To browse for photos or videos: Open Gallery app. Touch Photos or Folders. Touch a thumbnail to open the photo or video. Photos/videos from text messages To find photos you've saved from text messages: Open Gallery app.
Page 111: Share Photos And Videos
Photos and videos : Find, share, upload Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Gallery view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 112 Photos and videos : Find, share, upload Nearby Share Good for: • Sharing securely with nearby people who have Android phones • Sharing a link, a contact, one or a few photos • Fast, immediate sharing Things to consider: • The other phone must be within 1 foot (30 cm).
Page 113: Upload Photos And Videos
Photos and videos : Find, share, upload • Controlling how long you share something (You can easily delete it or turn off sharing privileges.) Things to consider: • Many cloud services offer free storage with a basic account. • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely.
Page 114 Photos and videos : Find, share, upload To learn more, read Google's help.
Page 115: Music
Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.
Page 116: Listen To Music
Music Add station to favorites Remove station from favorites View/listen to favorite stations Record current station Icon Action Start recording Stop recording Listen to recording: Change filename: Touch & hold a recording > Delete recording: Touch & hold a recording > Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an...
Page 117: Transfer Music Files
Music Transfer music files About transferring music You can transfer purchased music files stored on your devices between devices you own. Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices. To transfer music files, the music must be stored on the device. Send files over Bluetooth To send music files stored on your phone: Pair your phone...
Page 118 Music Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed). Unlock the phone.
Page 119: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Internet. Turn Wi-Fi on Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.
Page 120: Use Airplane Mode
Settings : Network and internet If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network. Open quick settings and touch Internet. If the network appears in your list of nearby networks, touch its name, then touch Forget. To review all of your saved networks, touch Saved networks.
Page 121: Control Data Usage
Settings : Network and internet Control data usage Turn mobile data off/on Open quick settings, touch Internet. Then, by your mobile network's name, turn your connection on When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network.
Page 122: Share Your Internet Connection
Settings : Network and internet To allow certain apps to continue using background data, touch Unrestricted data, then next to the app name, slide the switch on Restrict for specific apps indefinitely Go to Settings > Network & internet > Mobile network. If you're using two SIMs, touch the SIM name.
Page 123 Settings : Network and internet Connect devices to hotspot Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot.
Page 124: Connect To Vpns
Settings : Network and internet Note: Although you can turn off passwords for your hotspot, keeping a password prevents unauthorized usage of your cellular data. USB tethering To connect a device to the internet using your phone's cellular data and a USB cable: Check that cellular data is on.
Page 125 Settings : Network and internet Touch SAVE. The network is stored in the VPN list so you can select it when you need to connect.
Page 126: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 127: Connect With Wi-Fi Direct
Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...
Page 128: Share Files And Links With Nearby Android Phones
Settings : Connected devices On your phone, go to Settings > Network & internet > Internet > Network preferences. Touch Wi-Fi Direct. You'll see a list of Wi-Fi Direct devices that are within range and compatible. Touch the device’s name to connect. Share files and links with nearby Android phones Share content easily and securely.
Page 129: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Choose who can see you for sharing No one can share with you when your screen is locked. To adjust who can share with you when your screen is unlocked: Open quick settings and touch Or, go to Settings >...
Page 130 Settings : Connected devices Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification. To transfer any type of file, touch File transfer. Or, to transfer only photos and videos, touch PTP.
Page 131: Cast Screen Or Media To Tv
Settings : Connected devices Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: • Use a TV with Chromecast built-in. • Or, plug a Chromecast into your TV’s HDMI port.
Page 132 Settings : Connected devices Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV. Fix an issue After each step, see if your issue is fixed.
Page 133: Print From Your Phone
Settings : Connected devices Print from your phone Set up printing To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
Page 134: Apps
Settings : Apps Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 135: Notifications
Settings : Notifications Turn notifications on/off Turn app's notifications off When you receive unwanted notifications from an app, touch & hold the notification, then touch Turn off notifications. To review all apps and adjust whether they can send notifications: Swipe down to view your notifications. At the bottom of the list, touch Manage.
Page 136: Control Notification Sound
Settings : Notifications To change which notifications show on your lock screen (show all, hide notifications from apps you silenced, or hide all), touch Notifications on lock screen. Tip: When you turn on Lockdown, notifications won't show on your lock screen. Turn on snoozing If you want to be able to snooze notifications by dragging them left or right, turn on snoozing: Go to...
Page 137 Settings : Notifications Silence an app's notifications To temporarily silence notifications from all apps, use Do Not Disturb. Change to Silent If you want an app's notifications to be less intrusive, you can categorize them: • Default: You'll hear a sound and feel vibration (if on), get a message on your lock screen, and can see the app's icon in your status bar.
Page 138: Battery
Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
Page 139: Use Battery Saver Mode
Settings : Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > Battery usage. Swipe up to view the list of apps and features using power since the last full charge.
Page 140: Show Battery Percentage In Status Bar
Settings : Battery Touch Battery Saver > Set a schedule > Based on percentage. Move the slider to adjust the percentage when Battery Saver switches on. Tip: Battery Saver turns off while your phone is charging. It turns back on when you unplug the phone. Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: Open quick settings, then touch &...
Page 141: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 142: Manage Sd Card
Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 143 Settings : Storage Touch Change. If you don’t see this option, the developer does not allow the app to be stored on an SD card. Select your SD card, then touch Move. Move apps from SD card to phone When you install an SD card as internal storage, it is part of your phone. If you want to change the SD card portable storage or remove it from the phone to reformat and use in another device, first move the apps from SD card storage to your phone's internal storage:...
Page 144: Find Downloaded Files
Settings : Storage Touch > Format. Follow onscreen instructions to format the card. Format SD card You'll need to choose one of two formats for your SD card: • Use as portable storage if you want to move the card to other devices to access your media. •...
Page 145: Recover Recently Deleted Files
Settings : Storage Open the Files app. Touch Browse > Downloads. Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, > Sort by. • To share a file, touch & hold it, then touch •...
Page 146: Scan Documents And Make Copies
Settings : Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...
Page 147: Sound
Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 148: Set Ringtones
Settings : Sound Set ringtones Change default call ringtone Go to Settings > Sound. Do one of the following: • If your phone has one SIM card, touch Phone ringtone. • If your phone has dual SIMs, touch the SIM. Do one of the following: •...
Page 149: Enhance Sound
Settings : Sound Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
Page 150: Silence Calls & Notifications
Settings : Sound To customize a selected sound profile, next to the profile name touch , then: • Choose an equalizer preset to enhance treble, bass, or vocals. • To get a surround sound experience, turn Surround virtualizer on. • To keep the same volume level when you switch between audio sources, turn Volume leveler on.
Page 151 Settings : Sound Choose what can interrupt You can choose which interruptions to allow when Do Not Disturb is on. Choose interruptions by People Go to Settings > Sound > Do Not Disturb. Or, in quick settings, touch & hold Touch People.
Page 152: Stop Phone From Speaking
Settings : Sound Use rules to set the schedule: • To use an existing rule, touch its name, like Sleeping. To adjust times or settings, touch • To create a new rule, touch Add more. Touch Time, then enter a name and touch Add. Specify its days, start and end times, and level of silence.
Page 153: Silence "Hello Moto" During Power Up
Settings : Sound Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments. To turn it off: Press &...
Page 154 Settings : Sound You can also control sounds that notify you of other events: Go to Settings > Sound. To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn Charging sounds and vibration on To feel a vibration when you make a call and the other party answers, turn Outgoing call vibration on If you don't want any of these sounds, just turn them off...
Page 155: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 156: Choose Color Mode
Settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. To adjust filter intensity, open quick settings, touch &...
Page 157: Change Screen Timeout
Settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life. Stop automatic rotation Prevent screen from rotating Open quick settings and turn...
Page 158: Set Lock Screen Preferences
Settings : Display Set lock screen preferences Limit lock screen notifications If you've set a pattern, PIN or password, you can control which notifications show on your lock screen. Go to Settings > Display. Touch Lock screen > Privacy. Select whether or not to show notifications. If you show notifications but hide sensitive content, then you'll get notifications for an incoming email or chat, but they won't include message details.
Page 159: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Text and display. Touch Color correction and turn Use color correction on To replace all screen colors with gray tones, choose Grayscale. Or, correct colors based on your vision: How you see colors Option to choose It’s difficult to tell violet from blue.
Page 160 Settings : Accessibility Bold all text To change all text on the screen to bold for easier reading: Go to Settings > Accessibility > Text and display. Turn Bold text on Magnify the screen You can magnify the screen by triple tapping it or by swiping up from the bottom of the screen with two fingers.
Page 161 Settings : Accessibility Use TalkBack to read screens Hear descriptions of everything you touch. Enable TalkBack Go to Settings > Accessibility. Touch TalkBack and turn Use TalkBack on Touch Settings and set the options you want. When TalkBack is on •...
Page 162: Hearing Assistance
Settings : Accessibility Hearing assistance Turn on video captions Go to Settings > Accessibility. Touch Caption preferences and turn Show captions on Specify options (language, text size, and style) for closed captioning. Use hearing aids To improve compatibility with hearing aids and reduce sound feedback: Touch Touch >...
Page 163: Dexterity Assistance
Settings : Accessibility Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field. The text that you enter is visible to the other person as you type. During a call, you can touch to mute the call, turn on the speaker, return to the keypad, or add a call.
Page 164: Use Accessibility Shortcuts
Settings : Accessibility Use external switch or keyboard If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or keyboard keys to select items, scroll, enter text, and more. To use Switch Access, you must have one of the following: •...
Page 165 Settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...
Page 166: Security
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 167: Protect Against Harmful Apps
Settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 168: Lock And Unlock Phone
Settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 169: Adjust Lock Options
Settings : Security : Lock and unlock phone Remove screen lock Go to Settings > Security. Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off.
Page 170: Unlock With Trusted Devices
Settings : Security : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...
Page 171: Unlock At Trusted Places
Settings : Security : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...
Page 172: Keep Phone Unlocked While It's On You
Settings : Security : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
Page 173 Settings : Security : Lock and unlock phone Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch next to the fingerprint. Use fingerprint to unlock phone To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your identity.
Page 174: Pin An App Screen
Settings : Security : Lock and unlock phone Issue: Fingerprint option disappeared from Security menu. After each troubleshooting step, check to see if your issue is fixed. Turn your phone off and then on again. Check if a software update is available for your phone.
Page 175: Lock Sim Card
Settings : Security Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Page 176: Privacy
Settings : Privacy Adjust app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Page 177: Hide Your Password Or Pattern
Settings : Privacy Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen. For passwords: Go to Settings > Privacy. Turn Show passwords off For patterns (if you're using a pattern screen lock): Go to...
Page 178: Location
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 179 Settings : Location Fix an issue Issue: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.
Page 180: Safety & Emergency
Settings : Safety & emergency Prepare for emergencies Set up emergency SOS In an emergency, you can press the Power button quickly five times or more to start a blaring sound and automatically call emergency responders. To set it up: Go to Settings >...
Page 181 Settings : Safety & emergency Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings > Display > Lock screen. Touch Add text on lock screen. Type the text to display and touch Save.
Page 182: Passwords & Accounts
Settings : Passwords & accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 183: Change Name & Info In Your Google Account
Settings : Passwords & accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 184: Control What Info Google Collects
Settings : Passwords & accounts To see if your other apps can auto-sync: Go to Settings > Passwords & accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 185 Settings : Passwords & accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity.
Page 186: System
Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.
Page 187: Use Multiple Languages
Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing. Turn Enable glide typing off Limit or turn off suggestions On the keyboard, touch...
Page 188 Settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching...
Page 189: Gestures
Settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Double press power key and select what you want the gesture to do. Change System navigation You can select which navigation option to use for moving between apps and screens.
Page 190 Settings : System • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Gallery library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically.
Page 191: About Phone
Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 192: Fix Issues
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 193: Phone Won't Turn On
Fix issues : Hardware issues • Always use the charger that came with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...
Page 194: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...
Page 195: Sd Card Issues
Fix issues : Hardware issues Tones, hues are different or missing • If certain colors appear diminished or their hues are different, go to Settings > Accessibility > Text and display > Color correction and turn Use color correction off Background turned dark/light Go to Settings >...
Page 196 Fix issues : Hardware issues Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
Page 197: Call And Sim Issues
Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 198: Issues During Calls
Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 199 Fix issues : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
Page 200 Fix issues : Call and SIM issues Reset the phone. Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on a call. Wired headset Make sure the headset is inserted completely into the headset jack.
Page 201: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 202 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.
Page 203: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 204 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 205: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 206: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
Page 207 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.
Page 208: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 209 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 210: App Issues
Fix issues : App issues App issues App missing from home screen If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut. If an app disappeared from your list of all apps, you need to reinstall App crashes, won’t open, or isn’t working After each step, check to see if the issue is fixed:...
Page 211: Camera Issues
Fix issues : App issues Go to the developer’s website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.
Page 212: Messaging Issues
Fix issues : App issues safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without getting the error.
Page 213 Fix issues : App issues Can't hear notifications Check that message notifications are turned on. Look for in your status bar. If you see it: • Open quick settings and touch to turn Do Not Disturb off. • Make sure your phone is set to screen calls at the appropriate times.
Page 214: Gmail Issues
Fix issues : App issues If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again. Clear the app's cache. Gmail issues For help with Gmail, read Google's troubleshooting information.
Page 215: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 216 Fix issues : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings.
Page 217 Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.

Motorola moto e22 User Manual

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