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Thank you for contacting a technical support representative to obtain information about returning your printer for warranty exchange. Follow these instructions very carefully. If you need additional assistance, refer to the General Information Guide (included with the original printer) or printer.konicaminolta.com for worldwide sources of service and support.
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Attention Use caution when unpacking the exchange printer, so the packaging can be used to repack the printer to be returned. Unpack the exchange printer. WARNING! The printer weighs approximately 66 lbs/30 kg without consumables. Be sure to have help when lifting and moving it.
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Remove the tape and packing material from the inside of the exchange printer. Remove the fuser separators from the exchange printer. Unpack the Exchange Printer...
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Remove the tape and packing materials from Tray 1. Load media in Tray 1. Unpack the Exchange Printer...
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Install the output tray. Unpack the Exchange Printer...
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Turn off the original printer, unplug the power cord, and remove the interface cables. Remove the output tray. Prepare the Original Printer...
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! " WARNING! Do not dispose of the used waste toner bottle by burning. Prepare the Original Printer It’s not necessary to keep the used waste toner bottle because a new one is included in the exchange printer. Lock Unlock...
Partially insert the four toner cartridges in the exchange printer. ! " Do not push the toner cartridges all the way into the printer. They have to remain about 4" (10 cm) out in order to install the transfer belt unit later.
Slide the waste toner bottle out about 4" (10 cm) in order to install the transfer belt unit later. Lock Transfer Belt Unit Using a coin, remove the three screws on the printer’s left side cover. Move the Consumables Unlock...
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Remove the left side cover. Open the right side cover, and then use a coin to loosen the two screws securing the transfer belt unit. From the left side of the printer, care- fully pull out the transfer belt unit. Move the Consumables...
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On the right side of the printer, tighten the two screws again, and then close the cover. Attach the printer’s left cover, and then tighten the three screws again. Close the printer’s front door. Move the Consumables...
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Using a coin, remove the three screws on the exchange printer’s left side cover. Remove the left side cover. Open the right side cover, and then use a coin to loosen the two screws used to secure the transfer belt unit.
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Attach the printer’s left cover, and then tighten the three screws again. Move the Consumables If you can’t easily slide in the transfer belt...
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Slide the waste toner bottle and four toner cartridges completely into the printer, and then close the printer’s front door. Move the Consumables...
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Duplex Option Remove the duplex option. Replace the pieces on the original printer. Install the duplex option on the exchange printer, using the instructions in the User’s Guide (in PDF format on the Utilities and Documentation CD-ROM). Move the Options (If Necessary)
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Lower Feeder Unit(s) Prepare the lower feeder unit(s) for moving. Move the Options (If Necessary)
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Close the right side cover of the lower feeder unit. Install the lower feeder unit(s) on the exchange printer, using the instructions in the User’s Guide (in PDF format on the Utilities and Documentation CD-ROM). Move the Options (If Necessary)
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Plug the power cord into the exchange printer and into an elec- trical socket. Plug the interface cables into the exchange printer. Turn on the exchange printer. Move the Power Cord and Interface Cables...
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Install the fuser separators. Replace the tape and packaging inside Tray 1. Repack the Original Printer...
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Replace the tape on the outside of the printer. Repack the original printer in the carton in which the exchange printer was shipped.
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! " Ship the printer, using the shipper and shipping label provided with the exchange printer. Repack the Original Printer If the RMA number is not prominently visible on the outside...