Troubleshooting; Picture Viewer Problems - Kodak Picture Viewer User Manual

4

Troubleshooting

NOTE: For the latest information on this product, see www.kodak.com/go/pictureviewersupport.

Picture viewer problems

Status
Picture viewer does not
turn on or off.
Picture viewer buttons and
controls do not function.
Memory card not recognized
or picture viewer freezes
with card.
Slide show does not start.
No picture on a television.
Picture does not fill the
picture viewer screen.
15
Solution
Connect the picture viewer to your computer to charge the
battery or to use the power from the computer
Connect the picture viewer to an EasyShare dock
Use the end of a paper clip to press and hold the Reset
button (page i) for at least 1 second.
Contact Customer Support
Ensure that the file formats on the picture card are JPEG.
Use another memory card.
Ensure that the file formats on the picture card are JPEG.
If viewing pictures from a memory card, ensure that it is
properly inserted
If using an EasyShare dock, press the TV button on the dock.
Ensure that the television is set to the "Video" setting. (See
your television user guide.)
Adjust the picture viewer Video Out setting (NTSC or PAL
page 7).
If the camera that captured the image has a different aspect ratio
than the picture viewer screen, black bars may appear at the top
and bottom of a picture; this is normal.
(page 19).
(page 8).
www.kodak.com/go/support
(page 2).
(page 9).