Troubleshooting & Faqs - ClearClick HD Video Capture Box Ultimate Users Manual & Quick Start Manual

Troubleshooting (FAQ's)
1. My video doesn't show up on the LCD / the LCD is black.
First, see the important notice on page #6 (HDMI sources only).
Please make sure the HDMI or AV source input is connected properly.
Make sure the "Video Source" setting in the device menu is set correctly.
Make sure your HDMI cable is plugged into the "IN" port, not the "OUT"
port.
2. I made a recording, and when I plug in my USB/SD drive to my
computer, the drive and/or file is corrupted.
We recommend starting with a new, unused USB/SD card that is "SanDisk"
brand. USB Flash Drives & SD cards should be 128 GB or smaller. SD
cards should be rated "Class 10" or higher.
If you are unable to use a new drive/card, please re-format your drive using
your computer, and make sure the format is a "Full Format," not a "Quick
Format." Then try recording again.
3. My SD card or USB drive isn't recognized by the device.
Please try another SD card or USB drive. We recommend using a fresh SD
card or USB drive that has not been used in other devices before. For
microSD cards, please make sure a good quality SD adapter is used.
4. The device freezes.
Hold down the power button for a full 10 seconds to shut down the device
and restart.
5. My device prompted me to format my USB/SD card, so I did. Now
my Mac won't read the drive.
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